Owner’s Manual

28
Things to Check before Reporting
Malfunction
Troubleshooting
If you experience the following symptoms while using the product, please check them again. They may not be
malfunctions.
Symptom Cause and Solution
Power is not
supplied.
• The battery is discharged. Recharge the battery.
- Charge the product by connecting the power cord to the power input terminal.
There is no
sound or
the sound is
distorted.
• The volume of product or the connected Bluetooth device may be set to the
minimum. Adjust the volume of product or the connected Bluetooth device to the
appropriate level.
• Using an external device with the maximized sound may distort the sound. Lower the
volume of the external device to use.
Bluetooth
connection
failed.
• Check if the Bluetooth setting is enabled.
• Turn off the Bluetooth setting and on again on the Bluetooth device.
• Make sure there are no obstacles between product and the Bluetooth device.
• Bluetooth pairing (connecting) may fail depending on the Bluetooth device type and
the surrounding environment.
The product
does not
operate
normally.
• Battery discharge may cause the Bluetooth information to be deleted. If the product’s
power supply is blocked, previous settings may not be saved.
• Use this product in a place where the temperature and humidity are not too high or
low. If the problem continues, contact LG Electronics’ Customer Service Center.
• If a problem occurs while charging the battery of the product, the battery LED
alternates between red and amber and charging stops. Unplug the adapter from the
outlet.
• Charging the product with a multi-charging cable (3 in 1, 5 in 1, etc.) may damage the
product. Charge the product with the provided USB (Type C to A) cable.
The above
solutions do not
work.
• Initializes the settings of the product. Press and hold the Bluetooth
button on the
product for 7 seconds or longer. ([ See “Initializing the Software” on page 23.)
Things to Check before Reporting Malfunction