Warranty

LIBERTY GARDEN PRODUCTS LIMITED WARRANTY
(Effective December 16, 2019) This limited warranty is applicable to each original end-customer
(hereinafter “Customer”) purchasing the model 516 and 518 Self-Winding Retractable Wall Mounted
Basic Hose Reel. 1. LIMITED WARRANTY; EXCLUSIVE REMEDIES: 1.1. LIMITED WARRANTY ON PRODUCTS:
Company warrants solely to the original Customer that (a) the Structural Frame will be free from defects
in materials and workmanship under normal use for a period of three (3) YEAR(S) from the date of
original retail purchase, and (b) the Non-Frame Parts (which consist of the crank handle, water
connections, leader hose and will be free from defects in materials and workmanship under normal use
for a period of ONE (1) YEARS from the date of original retail purchase. Notwithstanding the foregoing,
the colors and finishes of the Products may vary within a reasonable scope due to unavoidable color
variations in different production batches, and such variations shall not constitute a material defect. This
limited warranty is limited solely to the original Customer with proof of purchase and is not transferable.
1.2. THE WARRANTY: During a covered Product’s limited warranty period, Company will, at Company’s
sole option and discretion, (1) repair the defective component or product without charge or (2) replace
the defective component or product without charge. 1.3. The foregoing limited warranty is subject to
the Customer’s proper storage, transportation, handling and use of the Products as the same are
defined within Company’s then-current published guides and instructions for use and care. The limited
warranty does not include defects due to normal wear and tear, abuse or misuse, mishandling, neglect,
accident, fire, lightning, sunlight or other natural hazard, delivery or transportation damage, failure to
follow applicable directions or instructions, or improper or inadequate cleaning, maintenance, care,
repairs, modifications, or use beyond a Product’s intended use. Please note that since the Structural
Frame is made from plastic, fading may occur over time. As such, this limited warranty does not include
color fading or defects due to the same. 1.4. LIMITED WARRANTY CLAIMS PROCEDURE: To obtain
performance under this limited warranty, Customer shall notify Company in writing (to Liberty Garden
Products, Inc., 1161 South Park Drive, Kernersville, NC 27284, Attn: Customer Service / Warranty
Department), by email (to [e-mail]), or by telephone (to (336) 992-
3595) with a full description of the defect that is covered by warranty and a copy of the dated proof of
purchase of the applicable product. Our warranty is limited to items purchased in new condition from
authorized distributors. • Company shall review each such claim and issue Customer a return
merchandise authorization (“RMA”) in the event that the described defect or condition merits warranty
review as determined by Company. Customers who have been issued a RMA shall, at Company’s
election, return the covered item to the same physical address listed above for reporting initial claims.
Company shall not accept any returned product without a RMA. • Upon receipt, Company will evaluate
the returned product(s) to determine if there is a warranty claim and, if so, how Company wishes to
remedy the same. During a covered product’s respective limited warranty period, Company will, at
Company’s sole and absolute option and discretion, (1) repair the defective component or product
without charge or (2) replace the defective component or product without charge. Refunds are not
available pursuant to this limited warranty. • Customer is solely responsible for transportation of the
covered product(s) to the Company for evaluation (if applicable and requested by Company). In the
event that Company determines that a claim under this limited warranty is justified, Company shall be
responsible for transportation of the repaired, corrected, replaced or exchanged product back to
Customer. Customer shall be solely responsible for the transportation of any product back to Customer
if Company determines that a claim under this warranty is not justified. • Any repaired, corrected,