Install Manual

15
Troubleshooting
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
Unit does
not start
when full of
condensate.
1. Power is not
supplied to pump.
1. Ensure that power is supplied to pump. A
green LED indicator on top of pump cover
will show that power is supplied and that
pump is ready.
2. Pump impeller is
not turning.
2. Clear any blockage in impeller housing.
If problem persists, motor is stuck. Return
pump to place of purchase if under
warranty.
Condensate
is overflowing
from unit.
1. Power is not
supplied to pump.
1. Ensure that power is supplied to pump. A
green LED indicator on top of pump cover
will show that power is supplied.
2. Pump is in overflow
condition.
2. The inlet flow to condensate pump is
exceeding outlet flow. Check to ensure
that pump safety switch (alarm circuit) is
connected to appliance. The safety switch
connection will shut off appliance in this
condition.
3. Pump is not level. 3. Check to ensure that pump is level. If
pump is not level, it may not activate,
causing water to overflow from tank.
Place unit on a flat and level surface.
4. Outlet flow is
blocked.
4. Check outlet tubing to ensure that it is not
kinked or blocked. Clear blocked tubing
of slime and debris. Clean inlet and outlet
piping.
5. Pump impeller is
not turning.
5. Clear any blockage in impeller housing.
If problem persists, motor is stuck. Return
pump to place of purchase if under
warranty.
Pump will not
shut off.
1. The pump is
in overflow
condition.
1. The inlet flow to condensate pump is
exceeding outlet flow. Check to ensure
that pump safety switch (alarm circuit) is
connected to A/C or dehumidifier unit.
The safety switch connection will shut off
A/C or dehumidifier unit.
2. Outlet flow is
blocked.
2. Check outlet tubing to ensure that it is not
kinked or blocked. Clear blocked tubing
of slime and debris. Clean inlet and outlet
piping.
Red LED
does not
illuminate.
1. Power source
wiring incorrect.
1. Check power source wiring. HOT and
NEUTRAL may be reversed.
2. Factory defect. 2. Return pump to place of purchase if under
warranty.