Use and Care Manual

6.5 Customer service
First check whether you can remedy the fault yourself
(see Troubleshooting). If this is not the case, please
contact a qualified service provider.
WARNING
Risk of injury from repairs by non-professionals.
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Repairs and work on the appliance and the power
supply cable not described in the Manual (see Mainte-
nance) should only be carried out by a qualified service
provider.
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Read the appliance
designation
Fig. 7 (1) ,
service no. Fig. 7 (2)
and serial no.
Fig. 7 (3) from the
rating plate. The
rating plate is
located inside the
appliance on the left-
hand side.
Fig. 7
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Notify a qualified service provider, specifying the fault,
appliance designation
Fig. 7 (1) , service no. Fig. 7 (2)
and serial Fig. 7 (3) no.
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This will help us to provide you with a faster and more
accurate service.
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Keep the appliance closed until the Customer Service
engineer arrives.
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The food will stay cool longer.
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Disconnect the power plug (do not pull on the power
cord to do this) or switch off the fuse.
6.6 Appliance Information
Make a note of this information when the appliance is
installed:
Type Designation: _____________________
Service Number: _____________________
Appliance / Serial Number: _____________________
Date of purchase: _____________________
Where purchased: _____________________
7 Troubleshooting
Your appliance is designed and manufactured for reliable
operation and a long lifespan. If a malfunction nonethe-
less occurs during operation, please determine if the
malfunction is due to an operating error. If a service call
determines operator error, you will be charged for the
costs incurred, even during the warranty period. You may
be able to rectify the following problems yourself:
Problem Possible Cause Correction
The appliance
does not work.
The appliance is not switched on.
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Switch on the appliance.
The power plug is not properly
inserted in the wall socket.
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Check the power plug.
The fuse in the wall socket is not OK.
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Check the fuse.
Power failure
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Keep the appliance closed.
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Protect the food: place dry ice on top of the food or
use an alternate freezer, if the power failure persists
for some time.
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Do not re-freeze defrosted food.
The compressor
runs for a long
time.
When less refrigeration is required,
the speed-controlled compressor
switches to a low speed. Although
the running time is increased as a
result, energy is saved.
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This is normal in energy-saving models.
SuperFrost function is activated.
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The compressor runs long to rapidly freeze food.
This is normal.
A LED at the
lower rear of the
appliance (for
the compressor)
flashes regularly
The inverter is equipped wth a diag-
nostic LED.
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The flashing is normal.
Troubleshooting
* Depending on model and options 13