User's Manual

WHO IS COVERED?
The original subscriber is covered. Please keep a copy of the original
monitoring agreement to obtain warranty service.
WHAT IS COVERED?
The Life Alert
®
HELP PERS is warranted to be free from defects
in materials and workmanship. The Life Alert
®
HELP PERS is not
guaranteed to contact emergency services in all instances.
HOW TO OBTAIN WARRANTY SERVICE
In the unlikely event you require warranty assistance, please
telephone [phone]. A customer service representative will
attempt to troubleshoot the problem or, if needed, will provide you
with a return authorization code and mailing instructions. You will
send your equipment and the original sales invoice, postage paid,
to Life Alert
®
. Life Alert
®
, at its sole discretion, will repair or replace
your equipment with a new, renewed, or comparable equipment at
no charge to you.
WHAT IS THE WARRANTY PERIOD?
The warranty begins on the date you received your Life Alert
®
HELP
PERS and lasts for as long as you are a current monitored Life
Alert
®
subscriber. The warranty on any replacement product expires
whenever the warranty on the original product expires.
WHAT IS EXCLUDED?
Your warranty does not cover: product damaged by misuse,
accident, unauthorized repair, or other causes not within the control
of Life Alert
®
, Inc. Reception problems caused by signal conditions
or cable or antenna systems outside the Life Alert
®
HELP PERS are
also excluded.
LIFE ALERT
®
, INC. MAKES NO OTHER WARRANTY EXCEPT
AS SPECIFICALLY STATED ABOVE. IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO
THE WARRANTY PERIOD.
LIABILITY LIMITATIONS
YOUR EXCLUSIVE REMEDY SHALL BE REPAIR OR
REPLACEMENT AS STATED ABOVE. AS STATED IN THE
SUBSCRIBER MONITORING AGREEMENT, IN NO EVENT WILL
LIFE ALERT
®
EMERGENCY RESPONSE, INC. BE LIABLE TO ANY
PARTY FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES
OF ANY NATURE ARISING FROM OR RELATING TO ANY USE
OF ANY LIFE ALERT
®
EQUIPMENT, INCLUDING DAMAGES FOR
PERSONAL INJURY OR DAMAGES TO PROPERTY. HOWEVER
OCCASIONED, LIFE ALERT
®
, INC.’S LIABILITY WILL IN NO EVENT
EXCEED THE INITIAL SETUP FEE OF THE EQUIPMENT. ANY
LAWSUIT OR OTHER ACTION AGAINST LIFE ALERT
®
, INC. IN
CONNECTION WITH THE EQUIPMENT MUST BE FILED WITHIN
ONE YEAR FROM THE DATE OF THE EVENT THAT CAUSED
THE LOSS, DAMAGE OR LIABILITY. PLEASE REFER TO YOUR
SUBSCRIBER MONITORING AGREEMENT FOR MORE DETAILS
ON LIABILITY LIMITATIONS.
Some states or provinces do not allow for the exclusion of incidental
or consequential damages, so the above exclusion may not apply
to you. Depending on your state or province, you may have other
rights or remedies.
Warranty Provisions
Liability Information
7
Cellular Communications
Important information regarding your console communications.
Cellular communications are affected by a number of factors outside the control of Life
Alert and may be impaired or blocked by building construction style, building materials,
atmospheric conditions (i.e. weather), distance from transmitter to receiver, surrounding
terrain, battery levels, signal strength, cellular network traffic, cellular tower condition and
interference from other cellular devices. You also understand that cellular based solutions
rely on third party services from wireless service providers such as, AT&T and T-Mobile that
are not controlled by Life Alert or its representatives. You acknowledge that even if cellular
solutions work well at the time of rst test, activation or installation, you are responsible
for monitoring signal strength, power and service quality on an on-going basis. Life Alert
is not responsible for maintaining or monitoring the networks used for communication and
can only provide timely and accurate response if all equipment and networks are working
correctly and providing adequate signal strength. You must test your equipment and any
other cellular related equipment on a regular basis to identify any deterioration of network
service and signal strength. You will notify us in writing of any changes to your information
you provided us, or a change to your equipment. You also acknowledge and understand that
there may be additional issues related to sending information over cellular networks to our
Monitoring Center beyond what is mentioned here. You further understand that technology
used for cellular communications can fail at any time and you release Life Alert, its staff,
employees, owners, shareholders, officers, contractors, representatives and vendors from
any and all liability related to the transmission of emergency signals or communications over
cellular networks.
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