Use and Care Manual
January 4, 2018 Please contact 1-866-843-8453 for further assistance.
DAILY MAINTENANCE
• Regularly sweep, dust, damp mop, or vacuum (without beater bar) your floor to remove any particles that could cause abrasions or scratches
to appear on your floor.
• Use a damp mop to remove spots and soil. Use any pH neutral floor cleaner.
• For lightly soiled areas, clean with distilled water.
• When the cleaning cloth/mop becomes soiled, rinse or replace it with a clean one. Following up with a clean, dry cloth will remove residual
streak-marks and spots.
• Avoid spills of acidic products (juice, soft drinks, wine, etc.) on the floor. Clean spots immediately.
• Promptly remove any standing water, pet urine or other liquids.
• Avoid spills of paints, dyes, or harsh chemicals.
• If using a store-bought off-the-shelf floor care product, test the product in an inconspicuous place (e.g. closet, corner, or scrap pieces) for
potential, adverse side effects.
• DO NOT use a steam cleaner.
• DO NOT vacuum with a beater bar or power rotary brush head.
• DO NOT use any cleaning agents containing wax, oil or polish. Leftover residue will form a dull film.
• DO NOT use steel wool or scouring pad, as they will scratch the floor.
• DO NOT use any dust cleaners, as they may cause your floor to become slick or damage the finish.
FLOOR REPAIR
• Use a melamine pad to remove scuffs.
• Deep scratches may require the replacement of planks. A plank replacement video is available on YouTube.
PREVENTATIVE MAINTENANCE
• Protect your floor when using a dolly to move furniture or appliances. Protective sheets and/or plywood may be needed. Never slide or roll
heavy furniture or appliances across the floor.
• Use flat floor protectors (nylon or felt) on all furniture legs. Periodically clean protectors to remove grit that may become embedded and cause
scratching.
• Minimize abrasive material and dirt by placing mats on both sides of exterior doors and by using area rugs in high-traffic areas.
• Use protective mats beneath rolling chairs and keep furniture casters clean.
• Use NON-RUBBER backed mats that are labeled “colorfast” by the manufacturer. Non-staining, vinyl-backed mats or woven rugs should be
used at all entrances to avoid discoloration from asphalt driveways and to prevent dirt and grit from being tracked onto your floor. Rubber and
latex-backed mats use a chemical (antioxidant) to keep the backing from becoming brittle; it is this chemical that can permanently stain your
floor.
• We recommend the use of a hard surface (non-studded), non-rubber chair mat to protect your floor from office chairs with casters. Light, rolling
furniture should be outfitted with broad-surface, non-staining casters that have been engineered for hard surface floors. Such casters should
be a minimum of 1" (2.5cm) wide and at least 2" (5.1cm) in diameter.
• Keep pets’ nails trimmed.
• Remove shoes with cleats, spikes or exceptionally pointy heels before walking on the floor.
For questions and concerns please contact Halstead New England customer service.
1-866-843-8453
Halstead New England
119 Thomas Street
Calhoun, GA 30701
CARE & MAINTENANCE