Warranty

1 HOMEDEPOT.COM/LIFEPROOF
September 26, 2019 Please contact 1-866-843-8453 for further assistance.
PRODUCTS & COVERAGE
Warranty Registration is available online at warranty.halsteadintl.com.
Halstead New England warrants that its LifeProof
TM
flooring will be free from
manufacturing defects and, under normal use and maintenance, will not wear,
fade or stain resulting in loss of original pattern and color, and the structural
integrity of the flooring itself will not be materially damaged by water exposure,
for a specified length of time from the date of purchase as set forth in the
Warranty Coverage chart on the right. This Limited Warranty only applies
provided the flooring covered by this warranty is installed and maintained
according to the LifeProof
TM
Installation Instructions.
PRE-INSTALLATION
Halstead New England warrants that its flooring is free of visual defects. You
and/or your installer should carefully inspect each piece before installation.
Any pieces that appear to have defects should not be installed. Halstead New
England will not be responsible for any claim for flooring installed with visual
defects.
INSTALLATION
This Limited Warranty covers materials only, provided that such flooring
is installed according to the LifeProof
TM
Installation Instructions. These
Instructions are revised periodically and floors must be installed according to
the current Instructions at the time of installation. Please check homedepot.
com for the current LifeProof
TM
Installation Instructions.
REPLACEMENT/REPAIRS
Halstead New England reserves the right to repair any flooring and/or to use
its own source to obtain an installer for replacement flooring. If Halstead New
England repairs or replaces any flooring as a result of a warranty claim, you will
be required to clear, at your own expense, any items placed over the affected
areas subsequent to the original installation. In the event that Halstead New
England repairs or replaces any flooring covered under this Limited Warranty,
this Limited Warranty shall remain in effect with respect to such flooring for a
period limited to the remaining eligible duration of the original Limited Warranty.
TERMS FOR WARRANTY
If a defect covered by this Limited Warranty is found within the warranty
period and reported to Halstead New England, then Halstead New England
will supply new flooring material of similar color, pattern and quality to replace
the defective area.
In case of questions regarding the terms of this Limited Warranty, contact
Halstead New England Customer Service at [phone]. Halstead New
England reserves the right to inspect any flooring, request samples, secure
photographs or any other information that may be required to ascertain the
nature of any claim under this Limited Warranty.
EXCLUSIONS
The following are not covered by this Limited Warranty:
• Dissatisfaction or damage due to improper installation or maintenance,
including use of improper cleaning solutions or finishes, unevenness or
irregularities. Refer to the LifeProof
TM
Installation Instructions for more
details.
• Damage caused by fire, burns, abuse, flooding, spills, scratches,
abrasive scouring pads, scuffing, staining, construction or installation.
• Damage caused by vacuum cleaner beater bar, indentations or damage
caused by spiked heeled shoes, improper rolling loads, caster wheels,
chairs or other furniture without proper floor protectors and cuts from
sharp objects.
• Changes in color or sheen from exposure to sunlight or due to use of
rubber-backed mats.
• Exterior applications.
• Loss of gloss.
• Minor shading, color or texture differences between samples or printed
color photographs or illustrations and delivered product.
• Flooring sold as irregulars or trial grade materials or “as is”.
• This flooring should not be used to seal an existing floor from moisture,
it is a floating floor which is waterproof, but this flooring cannot prevent
problems associated with or caused by flooding, excessive moisture or
alkalis in the subfloor or conditions arising from hydrostatic pressure.
• Ultra-Fresh
®
has been added to the flooring surface and underlayment
to help protect the flooring article by inhibiting the growth of odor and
stain-causing mold and mildew. This protection does not extend to
surrounding surfaces.
• Only installation techniques described in the LifeProof
TM
Installation
Instructions are warranted. Halstead New England does not warrant
LifeProof
TM
installations involving custom cutting, such as 45-degree
mitered corners and serpentine edges. Halstead New England does not
warrant LifeProof
TM
installations in which the flooring is adhered (glued
or nailed) to the subfloor, as LifeProof
TM
is a floating floor.
• Loss due to loss of time, inconvenience, incidental expenses (such
as telephone calls, labor and/or materials) incurred in the removal
or re-installation of the affected material, and any other incidental or
consequential damages.
Some states and provinces do not allow the exclusion or limitation of incidental
or consequential damages, so that the above limitations and exclusions may
not apply. Your Limited Warranty gives you specific legal rights, and you may
have other legal rights, which vary from state to state and province to province.
This Limited Warranty is in lieu of any other warranties, expressed or implied.
Please keep your receipt or obtain it from The Home Depot
®
. Halstead New
England requires a valid proof of purchase in the form of sales receipt, invoice,
or statement, which shows the date, product and location purchased. Original
receipts are prone to fading over time. We suggest that you make a photocopy
or scan your receipt for future warranty purposes.
WARRANTY OWNER
This Limited Warranty applies only to the original purchaser and the original
installation site and is not transferable and, with respect to the residential
warranty, applies only to a resident homeowner.
Claims under this Limited Warranty must be made to the following address:
LifeProof
TM
Warranty Department
Halstead New England
119 Thomas Street
Calhoun, GA 30701
Ultra-Fresh
®
is a registered trademark of Thomson Research Associates, Inc.
WARRANTY
WARRANTY
COVERAGE
Manufacturing Defect, Wear, Fade, Stain, and
Water Damage*
WEAR LAYER RESIDENTIAL COMMERCIAL
21.7mil (0.55mm) Limited Lifetime 15 Years Full
12mil (0.3mm) Limited Lifetime 10 Years Light**
6mil (0.15mm) Limited Lifetime 5 Years Light**
*DEFINITIONS / TO BE COVERED:
Wear: must be through the wear layer to the degree that the printed pattern
is affected or altered.
Fade: must be to the degree that the floor is permanently discolored.
Stain: must be from normal household cleaning agents, chemicals or routine
care & maintenance.
Water Damage: covers structural-integrity damage to the flooring itself after
water exposure in standard conditions (does not cover flooding).
**Light Commercial: refers to environments such as private offices,
common areas in multi-unit dwellings, reception areas and public buildings
or businesses which are not subject to frequent and harsh traffic nor the use
of heavy machinery.
Grade Levels
Above Grade / On Grade
/ Below Grade
Installation Method
Floating - Drop and Lock
Installation Video available on YouTube
Product Description
Plank and Tile