User Manual

8 Brinks Keypad
2) If you have power to your home, check the power supply to ensure that it is properly plugged in. If this solves
the problem, stop. Otherwise, continue to the next step.
3) Unplug the power supply. It may be screwed in place; if so, remove the screw. Plug a small appliance into the
outlet to verify the outlet is working properly. If it is, continue to the next step.
4) Look for a ground-fault circuit interrupter (GFCI) on the outlet, or on a nearby outlet. If the red reset button juts
out from the outlet, push it back into place. If this solves the problem, stop. Otherwise, continue to the next step.
5) Check the breaker box. If any breakers associated with any room’s power outlet in which a Keypad or Signal
Extender is plugged into is in the OFF position, move the breaker switch to ON. If this solves the problem, stop.
Otherwise, continue to the next step.
6) If none of these steps resolve the problem, call Brink’s Customer Care at 1-800–445-0872.
Low Battery Indication
When “LOW BATT” is displayed on the Keypad message window, you will need to replace the battery in either the
keypads, Signal Extenders, or Sensors. You also may hear a beeping sound. The screen will display the grid Zone
number corresponding to the location of the device with a low battery
What it means: The battery in one of your system components is low. If there has not been a power outage at your
home recently, call Brink’s Customer Care at 1-800-445-0872 for assistance. Or you can replace the battery yourself
on the Keypad. If there has been a recent power failure, follow the instructions below.
What to do:
1) If you wish to silence the Keypad’s beeping, press the CANCEL key.
2) Once power to your home is restored, wait 24 hours for the battery to recharge.
3) If the trouble condition returns after 24 hours, the battery is not recharging properly.
To Replace The Battery In The Signal Extender
See the user manual for the Signal Extender.
To Replace The Battery In The Keypad
See the instructions above under “Under The Battery”.
Communication Problem Indication
What it means: The system was unable to send an alarm or test signal to the Brink’s Monitoring Center.
What you’ll notice: The Keypad beeps four times per minute. The message window displays CP TROUBLE,
CALL 800-445-0872.
What to do:
1) To silence the Keypad’s beeping, press the CANCEL key.
2) Check your telephone for a dial tone. If there is no dial tone, remove the dialer cable from the telephone jack
leading to the Signal Extender. This disconnects the system from the telephone line. It will not be able to send
an alarm signal to the Brink’s Monitoring Center.
3) Check your telephone for a dial tone. If the dial tone returns, call Brink’s Customer Care at 1-800-445-0872 for
assistance.
4) If there is no dial tone, plug the dialer cable back into the telephone jack. Contact your telephone company
for service. Until the telephone service is repaired, no alarm signals will be sent to Brink’s. However, the
system should still work within your home. For your protection, it is very important that you resolve this
problem quickly.
Upload/Download Failure
A problem occurred when Brink’s attempted to change or read your system’s programming over the telephone line
Zone Trouble Indication
What it means: A trouble on a zone condition would arise if, for example, a smoke detector is dirty or is in need of
adjustment. It could also occur if a Sensor has a defective part.