User Codes Creating User Codes via www.LifeShield.com (Figures 37 and 38): 1. 2. 3. 4. 5. 6. 7. Go to www.LifeShield.com Enter your User Name and Password Navigate to Settings tab, then to User Codes Click Add (Figure 37) Fill in the requested fields (Figure 38) Click Continue Click Submit Changes when requested Figure 37. LifeShield - User Code Screen Figure 38. LifeShield - Create/Edit User Code Screen To Delete a Keychain Remote from a User via www.LifeShield.com: 1. 2. 3. 4. 5. 6. 7. Go to www.
Suppressing Trouble Sounds The system provides Trouble Sounds to alert the user that it requires attention. Trouble Sounds can be generated as a result of a low battery, the loss of Internet or phone connection, etc. You can limit the hours during the day when Trouble Sounds are sounded and you can temporarily suppress the sounds until you can address the trouble condition. t You can only suppress Trouble Sounds when the system is disarmed.
Event Log/Network Configuration Alarm Event Log (Handset/Console) For Alarm Monitoring subscribers the system will log all messages (in an Event Log) sent to the Alarm Monitoring Center. This is separate from the entire Recent Event log on www.LifeShield.com. These messages can be viewed from your Handset or Console: 1. 2. 3. 4.
Home Connect The Home Connect feature gives you access to view and control another LifeShield Home Security system if the owner of that system gave you proper permission. Example uses include an elderly parent who has special needs or a neighbor that is going on vacation. This same feature allows you to invite someone to look in on your system.
Home Connect Accepting a Home Connect Invitation If you receive a Home Connect email invitation from someone: 1. 2. 3. 4. 5. 6. Go to www.LifeShield.com Enter your User Name and Password Click on Home Connect tab Navigate to the Accept An Invite panel Enter invitation code that is provided in the Home Connect email you received from the requester Click Accept Invite Accessing and Controlling a Home Connect System via the Handset/Console: 1. 2. 3. 4. 5.
Notifications i As the limit for Home Alerts is exceeded, the system automatically deletes the oldest Alert. Your LifeShield Home Security system can send you notifications about events that happen in your home. These notifications can be received via email, mobile device, and/or Home Alert. You can read Home Alert messages via your Handset, Console or LifeShield.com. In addition to events from your home, such as Sensor openings, you can also receive severe weather alerts and reminders.
Notifications To setup a Notification to send messages to your email, mobile device or Home Alert (Figures 45 and 46): 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Go to www.LifeShield.com Enter your User Name and Password On Security tab, navigate to Recent Events Click Notification Setup Click Add New Select System Event and enter descriptive notification Name Pull down event Type (Alarm, Arm/Disarm, Sensor Open/Closed, Trouble, etc.) Example Alarm Type: a. Pull down desired event Detail (i.e.
Notifications Editing or Removing a Notification You can edit or remove an existing notification by selecting Edit or Remove adjacent to the notification you want to modify. Active Check Box Activate/Deactivate a Notification You can activate or deactivate an existing notification by clicking on the Active check box adjacent to the desired notification. Figure 46.
Home Alerts/Weather Updates Retrieving Home Alerts (Handset/Console) To retrieve a Home Alert follow these steps: 1. 2. 3. 4. From your Console, press ALERTS, or From your Handset, press MENU Scroll to Home Alert, press SELECT Press DELETE to delete a message or NEXT to keep the message and view the next alert Weather 3/27 5/17 Home Alert Home Connect Burglary Alarm Door BACK SELECT DELETE NEXT Severe weather alerts are sent to you as Home Alerts if turned on from LifeShield.com.
Using Your Telephone System The Handset and Console are not only components of your LifeShield Home Security system, but also provide you with a full featured digital telephone system.
Controls and Functions Console Telephone Controls and Features Figures 48 and 49 highlight the telephone-specific functions located on both your Console and Handset. 8 9 1 7 6 5 4 3 2 Figure 48. Telephone Features on the Console 1. 2. 3. 4. 5. 6. 7. 8. 9.
Controls and Functions Handset Phone Controls and Functions 11 1 10 2 9 3 8 7 6 5 4 Figure 49. Phone Features on the Handset 1. 2. Headset Jack Soft Key – Changes functions based on menu navigation; active function shown on display above key; Main Display – MENU function allows menu navigation 3. SPKR – Activates speaker phone 4. # – Access to telephone answering system (retrieve messages) 5. * – Pressing * prior to redialing from recent call list adds a 1 for long distance 6. MUTE – Mutes call 7.
Telephone Operations Some of the key features of the LifeShield system: i • Built-in digital telephone system (VoIP compatible) • Console with built-in speaker phone • Digital cordless phone, with built in speaker phone • Built-in phone book, with 99 memory locations • Answering system with voice prompts • Mute and hold functions • Caller ID and Call Waiting capability • Do not disturb and privacy functions • 3-way conference calling • Date and time display • Multi-handset expandable • Room monitor • Inte
Telephone Operations 1. i If Auto Answer On is enabled, when you pick up the Handset from the Cradle, the call will be active. Therefore, you do not need to press TALK/END or SPKR to receive your call. To Receive a Call Press TALK/END or SPKR (Handset Only; Refer to Figure 50). TALK END Figure 50. TALK/END on Handset Placing Calls You can make calls from either the Handset or Console. To place a call: 1. 2. or 1. 2.
Telephone Operations Flash and Call Waiting If you subscribe to Call Waiting with your service provider, you can answer a 2nd incoming call while on a 1st call. If you have Caller ID service, the waiting call’s information is displayed. Pressing the HOLD soft key puts new call on hold. Ready to Arm If a call is placed on hold for longer than 5 minutes, it will be automatically disconnected.
Telephone Operations Mute Microphone While talking on a call, you can mute the Microphone by selecting the MUTE button on the Handset or Console: 1. 2. 3. Press MUTE The display shows that the call is muted along with the running duration of the call Press MUTE again to take the device off of mute Paging Both the Base and the Console have a Page button for locating a misplaced Handset. To Page your Handset: 1. 2. 3.
Telephone Operations Redialing Recent Calls To redial a call from your recent call list using your Handset or Console follow these steps: 1. 2. 3.
Telephone Operations Telephone Settings The Handset and Console phone settings can be changed on each device. These settings include: i • Ring Tones (10 to choose from) While the phone is ringing, you can change the ring volume using the Scroll Button on the Handset or Console. The display shows the Ringer Volume bar level.
Phone Book Operations The LifeShield Telephone system has built-in Phone Book support available from both the Handset and Console, and can store up to 99 numbers. These entries can be a combination of manual entries and Caller ID inputs. (Refer to Table 4) The Phone Book supports dialing, editing, deleting, adding and saving entries. Phone Book Features Description Number of Entries The Phone Book can store up to 99 entries.
Phone Book Operations Viewing and Calling a Phone Book Entry You can view your Phone Book entries from the display on the Handset and Console. To view an entry in your Phone Book follow these steps: 1. Press PHNBK Ready to Arm Thu 2/8 11:48a Calls:0 Msg:0 PHNBK 2. 3. MENU Scroll to desired entry in list, press SELECT or Press the alpha numeric keys corresponding to the Phone Book name entry you desire. This will take you to your Phone Book entries starting with that key’s corresponding letters.
Phone Book Operations Name 1 Name 2 BACK SELECT A Summary View of the Phone Book is displayed. Caller Name Caller Number SpD:1 Rng:1 BACK 4. 5. SELECT Press OPTIONS Scroll to Edit or Delete and press SELECT Speed Dial For currently assigned Speed Dial buttons, the assigned name will be listed for that button. You can select an unused button and reassign that button to the Phone Book entry currently being edited.
Answering System Operation The LifeShield system includes a built-in, full-featured telephone answering system. You can customize and operate the system through the Handset, Console or remotely from another telephone. t Notifications of new messages are displayed on the third line of the Handset or Console main display and by the blinking blue light next to the TALK/END key.
Answering System Operation Answering System Options To access the Answering System (i.e., retrieve messages) from your Handset or Console (Figure 52): 1. Press # i The # button has an envelope icon next to it to represent “messages” aka Answering System. Answering System Figure 52: # Key on Handset The display will change to indicate Answering Machine Operation. At the same time an audio message will be presented.
Answering System Operation Answering System Settings The Answering System has factory settings, but may be customized through the menus on your Handset or Console. See Answering System Settings in Table 6. Depending on your preferences, you can customize the settings for each LifeShield phone through the menu on your Handset or Console. Function Setting Description Setting Options Factory Setting Answering System Turn Answering System on or off.
Answering System Operation Changing Answering System Settings To configure the Answering System: 1. 2. Press MENU Scroll to Phone Setup, press SELECT Intercom Security Setup Phone Setup BACK 3. SELECT Scroll to Answer System, press SELECT Phone Setup Handset Answer System 4. Scroll to desired category, press SELECT (Example: Max Record Time) Answer System Number of Rings Max Record Time BACK 5. SELECT Scroll to the desired setting, press SELECT (Example: 1 Min) Max Record Time 1 Min 4 Min BACK 6.
Answering System Operation Call Screening The Call Screening feature plays incoming call messages over the speaker as they are being recorded. A Handset or Console can be selected as the “call screening” device. Only one unit at a time can be the screener. If Call Screening is enabled, the system will flash between presenting “Caller ID” info and “Call Screening” on the display.
Answering System Operation Select and Record Greeting The LifeShield Answering System has a prerecorded greeting or you can record your own greeting. To Select Greeting: 1. 2. Press MENU Scroll to Phone Setup, press SELECT The greeting must be more than 2 seconds or it will not be recorded. Personal Greeting 6. 7. Intercom Security Setup Phone Setup BACK 3.
Privacy/Do Not Disturb (DND) Privacy Do Not Disturb (DND) Enabling the Privacy feature on your phone system will prevent other phone devices within your home from listening to your call. Enabling the Do Not Disturb feature on your phone system will mute the ring tones on all incoming calls. To enable Privacy: To enable DND: 1. 2. 1. 2.
Setting Up an Intercom Session The Intercom feature allows a 2-way conversation between 2 LifeShield phones (Handset or Console) in your system. The Intercom is available as long as the receiving phone (Handset or Console) is not in use. i Setting Up an Intercom Session To establish an Intercom session: Either party may end an Intercom session by selecting the End key.
Setting Up Room Monitoring The Room Monitor feature allows you to monitor sounds in another room, such as a nursery. i If the phone rings, it can be answered from either device by pressing the TALK button on the Handset or Console, or the SPEAKER key on the Handset. A room monitoring session is terminated by pressing the END key on either device. In the Room Monitor mode, 2-way communication is not possible. Setting Up Room Monitoring To set up Room Monitoring: 1.
Enable Remote Access/Use Remote Access You can access your Answering System or security functions from a remote location. The factory default for remote access is On, but can be disabled through the configuration settings. The Remote Access Menu is voice-prompt driven. i Disable Remote Access To disable remote access on your Handset or Console: A touch-tone phone is required for Remote Access entry. 1. 2. 3. 4. 5.
Expand Your System Expand Your System Additional components may be added to your system, up to the maximum shown in Table 7.
Glossary Alarm The sound that is heard when your system is armed and a Sensor has been faulted or when the PANIC button has been pressed. Alarm Notification Delay When an alarm sounds, a notification signal is sent to the Alarm Monitoring Center after a delay of 30 seconds. The delay provides time for you to cancel a false alarm. Arming Your System Arming Your System means turning your system on to secure your premises.
Glossary Do Not Disturb (DND) Do Not Disturb feature mutes the ring tone on all incoming calls. Entry Delay Entry Delay gives you time to enter your armed home and disarm the system before the alarm sounds. The system beeps during the Entry Delay. INSTANT arming does not have an Entry Delay. Event Logs The system logs all monitored Events that occur on your system, such as alarms sent to LifeShield Central Monitoring. You can view these Events from your Handset, Console or LifeShield.com.
Glossary LifeShield.com www.LifeShield.com provides complete control, configuration, and status of your system from any PC or Mac Internet browser. Master Code One Master Code is supported, which you entered as part of your activation process. Only the Master Code can be used to change your system settings, such as creating, editing and deleting other User Codes. Mobile LifeShield mobile.LifeShield.
General Troubleshooting The table below provides you with a list of typical trouble conditions and how to potentially resolve them. Trouble Indication Trouble Symptom Possible Solutions Out of Range 1) Handset or Console has limited or no functionality. 2) Display indicates “Out of Range” Handset or Console must be within 200 feet of system. Move devices closer to system until “Out of Range” message disappears.
General Troubleshooting Trouble Indication Trouble Symptom Possible Solutions A handset may have been removed from the system after installation. Removal could mean the battery has been removed from the handset. Verify that the battery is connected. Lost: (Handset) 1) Display indicates communication has been lost to the Handset 2) Trouble beep The handset could have been moved out of range from the system. Bring the Handset back in range.
General Troubleshooting Trouble Indication Trouble Symptom Possible Solutions The Internet Service Provider may have interrupted service. Verify that you have an Internet connection on your PC. Contact your Internet Service Provider for diagnostics or information regarding service outages. The Internet cable may not be connected to the Base. Verify the Internet cable is securely connected to the Base. Verify that the router is operating properly (refer to the router instructions).
General Troubleshooting Trouble Indication Phone Noise/Static Trouble Symptom Possible Solutions Phone noise or static while talking on the phone Move closer to system if beginning to exceed range “>200 feet.” Make sure when using the phone you are not near a microwave oven that is in use. Make sure when using phone you are not in close proximity to another 2.4GHz source or Wi-Fi device (802.11). If you have DSL service, make sure all devices using the telephone line have DSL filters installed.
General Troubleshooting Trouble Indication Trouble Symptom 1) A system Keychain Remote does not work Keychain Remote Does Not Operate Properly 2) The system does not respond to the commands of a Keychain Remote Possible Solutions Verify that you are not out of range from a GC (15 feet). Verify that the battery is installed. Verify that you have registered the Keychain Remote and created a User Code for that Keychain Remote. If no blinks or audible beeps occur, replace battery.
General Troubleshooting Trouble Indication Trouble Symptom Possible Solutions Verify that the Sensor is not lost. The system will indicate on the Handset or Console display if the Sensor is lost. If it is lost, see the Lost Sensor Troubleshooting section. Verify that the Sensor and Magnet are less than ¾” from each other. No “Sensor Open” Display No display indication on Handset or Console when window or door has been opened Verify that the Magnet is not mounted on a steel door.
General Troubleshooting Trouble Indication Trouble Symptom Possible Solutions Verify the phone line is not being used by someone else within the home. The display on the LifeShield phone will indicate Line in Use. If so, rerun test when the line is not being used. Comm. Test Fails (Telephone Line Fail) Telephone line did not successfully communicate with the Alarm Monitoring Center Verify that one of your GCs has a phone line connected to an active phone jack.
System Messages Display Messages Overview The Console and Handset serve as your primary interface to control, configure and view your LifeShield Home Security system. These devices each have a high-resolution digital display with 3 lines of specific message categories, including those shown in the tables that follow. Primary Security Display Messages The following table lists and describes the Primary Security Display Messages of your LifeShield Home Security system.
System Messages Secondary Security Display Messages The following table lists and describes the Secondary Security Display Messages of your LifeShield Home Security system. Display Message Display Description Not Monitored Message displayed when the system is Armed but is not being monitored by the Alarm Monitoring Center. Synchronizing Message displayed if the system has temporarily lost grid communication and is in the process of reestablishing.
System Messages Telephone Display Status Messages The following table lists and describes the Telephone Display Status Messages of your LifeShield Home Security system. Display Message Calls: 0 Msg: 0 Line in Use Out of Range Ringing Call Screening Display Description Calls: The number of new calls. Msg: The number of messages. Message displayed on the LifeShield phones that are not in use when one of the other phones in your home is being used.
Precautions & Warnings/Warranty FCC Information FCC Part 15 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. CAUTION: Changes and modifications to this product not expressly approved by LifeShield, Inc.
Precautions & Warnings/Warranty Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Privacy of communications may not be ensured when using this telephone. Telephone Line Jacks There are two types of jacks: Modular Jack – Most phone equipment available now uses modular jacks.
Precautions & Warnings/Warranty Communication Services. Defects, damages, or the failure of Products due to any communication service or signal not provided directly by LifeShield is excluded from coverage. Out of Warranty Products. Defects or damages reported to LifeShield after the Warranty Period are excluded from coverage.
Contact Information Website: www.LifeShield.com Mail: LifeShield, Inc. Customer Support 770 Township Line Road, Suite 350 Yardley, PA 19067 Phone: 1-888-392-2044 E-mail: support@LifeShield.com [www.LifeShield.
Index f = page number of corresponding figure t = page number of corresponding table A Access (home connect system), 63 Accidental alarms, 7 Account tab. See Home Connect. Activate/deactivate a notification, 67 Activating chime (handset/console), 57 Adding sensor (troubleshooting), 99 Advanced arming, 50 Alarm, 102 definition, 92 notification delay, 54 panic, 55 sirens sound, 54 Alarm notification delay, 54 definition, 92 Alarm notification example (LifeShield.
Index Distinctive ring tone, 80 DND. See Do Not Disturb. Do Not Disturb (DND), 87 definition, 93 display message, 104 E Earpiece handset, 45 volume, 74 Editing systems setting screen (LifeShield.com), 61f Electrical plug, 44 Enable answering system. See Answering system. Enabling/disabling grid controller chime (LifeShield.com), 57 keychain remote, 56 panic alarm key, 56 sensor chime (LifeShield.
Index M Main console display, 3f, 4f Main handset display, 3f, 4f Master code, 58 definition, 94 remote access, 90 Max record time, answering system, 83 Maximum, supported devices, 91t MENU, 4 function, 70 Menu information, 3 Message LED console, 43, 70 handset, 45, 71 Messages. See Answering system. Mobile LifeShield definition, 94 Monitored. See Central monitoring.
Index Sensor chime, enabling/disabling, 57 Sensor extensions, definition, 94 Sensor magnets, definition, 94 Sensor open chime (troubleshooting), 100 Sensor open display (troubleshooting), 100 Settings, edit and entry delay tones, 54t Siren detector, 27-31 Smoke Sensor, 34, 47, 47f Soft key, 3f, 4f console, 43, 70 handset, 45, 71 labels, 3f, 4f Speaker display message, 104 volume, 74 Speed dial, 78 SPKR button (handset), 45, 71 Status LED, 46 STAY console, 43 definition, 94 keychain remote, 46 handset, 45 St
Notes [113] S U P P L E M E N TA L I N F O R M AT I O N [www.LifeShield.
Notes [www.InGridHome.
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