User's Manual Part 2

General Troubleshooting
SUPPLEMENTAL INFORMATION
[www.LifeShield.com]
[97]
Trouble Indication Trouble Symptom Possible Solutions
No Internet
1) Handset and Console display
indicate "No Internet"
2) Unable to obtain weather
downloads, or connect to home
connect participant
The Internet Service Provider may have interrupted service. Verify that you have an
Internet connection on your PC. Contact your Internet Service Provider for diagnostics
or information regarding service outages.
The Internet cable may not be connected to the Base. Verify the Internet cable is
securely connected to the Base.
Verify that the router is operating properly (refer to the router instructions).
An IP address is required for a device to communicate with the Internet. Your router
may not be providing your Base with an IP address.
Scroll to and select Security Setup/Network Mode/Renew DHCP. This should provide
you with a new IP address.
If you have DSL service and are located in an area of the country (such as in certain
New England areas) that uses a protocol known as PPOE, check the settings for the
PPOE connection. The LifeShield system requires a continuous connection and some
PPOE routers may be configured to periodically stop the high-speed data connection.
If no IP address is assigned (Example: 0.0.0.0) go to the Network Mode Menu and
select address type “Dynamic DHCP.” If Dynamic DHCP is selected, then hit the back
button, scroll to and select Renew DHCP. You will receive a message
“DHCP Succeeded” if the IP address renewed successfully.
If DHCP update is not successful, the router may be configured for static addressing.
Have the subscriber refer to router’s instruction manual for setting up DHCP address-
ing. If the subscriber wants to keep the router set up for static addressing, see the
enclosed instruction on how to set up a Static IP address on the LifeShield System.
If an IP address is assigned, go to the Network Mode, scroll to and select Renew DHCP.
You will receive a message “DHCP Succeeded” if the IP address renewed successfully.
If renewing the IP address was not successful, restart the router. After restarting the
router and all router lights are locked on the router, check the LifeShield system again
to see if an IP address has been assigned. Press Menu, scroll to Security Setup, enter
in the 4-digit Master Code, scroll to and select Network Mode, scroll to View/Edit, se-
lect IP address and verify that an IP address has been assigned.