User's Manual Part 2

General Troubleshooting
SUPPLEMENTAL INFORMATION
[www.LifeShield.com]
[100]
Trouble Indication Trouble Symptom Possible Solutions
No “Sensor Open” Display
No display indication on Handset or
Console when window or door has
been opened
Verify that the Sensor is not lost. The system will indicate on the Handset or Console
display if the Sensor is lost. If it is lost, see the Lost Sensor Troubleshooting section.
Verify that the Sensor and Magnet are less than ¾” from each other.
Verify that the Magnet is not mounted on a steel door. If it is, you may need to
add a spacer underneath the Magnet to buffer it from the door or move the
Magnet and Sensor closer.
Verify that the Sensor was successfully added to the system. If you have not named
your Sensors, you may need to trip each of your system Sensors to isolate the one in
question.
See the Sensor Installation Troubleshooting section.
If situation persists, contact LifeShield Customer Support.
No “Sensor Open” Chime
No chime heard when door
or window opens
Sensor may have stopped communicating and, therefore, is lost. The system will
indicate on the Handset or Console display if a Sensor is lost. If a Sensor is lost, see
the Lost Sensor Troubleshooting section.
Verify that the Handset or Console display indicates that a Sensor is opened and
closed when the door or window is opened and then closed. If not, see the No Sensor
Open Display Troubleshooting section.
Verify that the Chime has been turned on from the Handset or Console. If not, select
Chime from either the Handset or Console and enter your User Code.
Verify that the Chime has been enabled from the LifeShield website for the Sensor in
question. If not, go to www.LifeShield.com, go to Settings tab, go to the Sensors panel,
click on Edit adjacent to the desired Sensor and enable the Chime for that
Sensor.