Datasheet
Product Portfolio
Expert and Professional level partners will have selling access to the entire LifeSize product portfolio. Partners
must be at the Expert level to sell Partner Assurance Maintenance Services.
Registered Video Partners will have selling access to LifeSize’s Express portfolio, LifeSize Passport, LifeSize
Desktop and LifeSize Phone products as well as LifeSize Assurance Services.
Program-Level Discounts
Base-level discounts for hardware, software and service programs are based on your program level. Expert Video
Partners who have a Direct Reseller Agreement with LifeSize will receive their discount from LifeSize. Expert
Video Partners, Professional Video Partners and Registered Video Partners with a signed Indirect Reseller
Agreement will receive their discount as set by their distributors of choice.
Assurance Maintenance Services
Assurance Maintenance Services provide end customers with comprehensive support services for their LifeSize
products and are required for all hardware purchases. A detailed overview and specification of LifeSize
Assurance Maintenance Services can be found on the LifeSize Partner Portal.
The Assurance Maintenance Services requirement can be fulfilled by two services offerings:
Partner Assurance Maintenance Services – PAMS (higher discount level)
Available to those Expert Video Partners who meet all of the requirements for supporting their end customers,
including sales/technical certification, tier 1–2 phone support and the related support infrastructure, Partner
Assurance Maintenance Services reward Expert-level partners with an additional discount for services. PAMS are
required with hardware purchases. For Expert Video Partners, utilizing the Assurance Maintenance Services
provides end customers with comprehensive support services for their LifeSize products and is required for all
hardware purchases.
LifeSize Assurance Maintenance Services – LAMS (regular discount level)
Available to any partner from the Registered to Expert levels, LifeSize Assurance Maintenance Services extend a
standard discount along with LifeSize technical support, providing tier 1–3 technical phone support (excludes
on-site services). LAMS are required with any hardware purchase for Registered and Professional Video Partners.
Sales Support
The LifeSize channel sales team and our distribution partners are available to provide assistance with business
and marketing plans, training, proposals, configuration and order processing.
Technical Presales Support
Technical presales support is provided by LifeSize presales engineers within the local region for partners.
Directory Listing in LifeSize Website
To increase visibility, awareness and lead generation for our channel partners, authorized partners who have
completed the partner website requirements will be highlighted within the LifeSize website at
http://www.lifesize.com/partners
Partner Advisory Council
Authorized Expert Video Partners are eligible to join the Partner Advisory Council. Meetings will be held once a
year. Professional Video Partners will have the opportunity to join by invitation only. Participation is at the sole
discretion of LifeSize and the partner.
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