Warranty

I apologize you are having issues or questions about your Lifesmart Heater. Below are some
common issues customers have been having and answers to each. If none of these answer your
question or fix the issue please let us know so we can proceed accordingly!
Please call us at 866-639-9320 or email us at help@vminnovations.com
Prior to getting into specific troubleshooting questions there is one issue we hear often. Many
people contact us saying the unit will not turn on using the front buttons or remote and think the
unit is completely DOA (Dead on Arrival). This is a common problem but one that is easy to
fix! Most of the heater units not only are controlled on the front and by remote but also have a
main power switch in the back of the unit. Once plugged in this main power switch must first be
switched on in order for you to be able to use the front buttons and remote to then turn on the
heat and control the unit. Please check this first in any cases of the unit being completely dead or
not working!
The rest of these questions regard various issues or concerns many people have when using their
unit.
1. My heater emits a “strange” odor when I first open the box/when I turn the heater on
for the first time. Why?
These are both normal. This heater is treated with a special heat safe/resistant coating. This
odor will sometimes be present when the box is opened, and may be compared to a heaters
version of “new car smell.” Also, similar to all hearth appliances (woodstoves, etc.), the coating,
exposed to heat, will produce this particular odor during the first few hours of operation. This
will dissipate after the break-in period. If you are sensitive to odors, you may want to pre-burn
the unit in a garage with the door open until the initial odor dissipates.
2. What is the life expectancy for the Heating Elements? Can the heating elements be
replaced?
The life expectancy of the heating elements is typically 25,000 hours. Heating elements may
be replaced by obtaining parts from LIFESMART Products, although it is not recommended
(unless you are a certified heater technician or authorized directly by LIFESMART). All parts
may be purchased through LIFESMART PRODUCTS if your product is out of warranty. Note:
If you feel that the elements are definitely faulty right out of the box, contact LIFESMART
Products Tech Support first (for troubleshooting). Contact your place of purchase second.
3. When I plug my unit in it take long time to feel a change in temperature?
Typically it takes about ½ hour to feel a temperature change. Please remember that with any
type of heating process, there are many variables: Location (in the home), floor plan and size of

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