Full Product Manual

21
TROUBLESHOOTING PROCEDURES
In the event your spa is not working the way it should, please first review all the installation and
operating instructions in this manual and check the message on the panel display. If you are still
not satisfied it is working properly, please follow the appropriate troubleshooting instructions.
CAUTION! WARNING! SHOCK HAZARD! No User Serviceable Parts.
Do not attempt service of the control box. Contact customer service for assistance. Follow all
owner's manual power connection instructions.
NO COMPONENT OPERATION
Check the following:
1. Is there power to the spa?
2. Is the household circuit breaker tripped?
3. Is the GFCI at the end of the spa's power cable tripped?
4. If 1 is yes and 2 and 3 are no contact customer service for service.
PUMP DOES NOT OPERATE, BUT THE LIGHT ICON DOES
Press the JETS button:
The pump operates but no water flows to jets. Pump may not be properly primed. This can happen
after the spa is drained and refilled. Press the JETS button several times, never leaving the motor
on for more than 5-10 seconds at-a-time, if prime is still not achieved, loose unions (pg. 16) to
allow trapped air to escape then tighten.
POOR JET ACTION
1. Press the JETS button to make certain the pump is on.
2. Rotate the air control to the “max” position.
3. Make sure the water level is at least 2" (5 cm) above the gray filter ring.
4. Check for dirty filter. Clean, if necessary.
5. Make sure all jets are in the open position.
WATER IS TOO HOT
1. Check desired temperature on topside control
2. Check for a diagnostic Message (see Control System manual for details)
OH - Overheat (spa is deactivated) DO NOT ENTER THE WATER.
If the spa water has reached overheated you should remove the cover to promote heat reduction.
The spa Control System should reset itself when the water temperature reduces below 107ºF
(43ºC). When the spa falls below the reset temperature you can push any button on the topside
control to reset the Control System. If the spa will not reset, then shut off power to the spa and call
customer service.
Under extreme and/or prolonged weather conditions it is possible for the ambient temperature
to exceed 107ºF (43ºC), therefore; effecting the water temperature of the spa and causing it to
overheat. These conditions could cause the spa sensors to produce an OH message and prevent
the usage of your spa during these conditions. The location of your spa should be reconsidered
to reduce the outside temperature around the spa. For example, you may need to prevent direct
sunlight on any surface of your spa. Regardless, do not enter your spa if the temperature is above
104ºF (40ºC).
Should checking the above steps fail to correct the problem, please contact Customer Service at
[phone] Ext. 8440.