Instructions / Assembly

7
FREQUENTLY ASKED QUESTIONS
Q. The temperature on my unit does not match the temperature display on my wall, or external
thermostat. Why?
A. This is completely normal. The temperature display on your unit may vary from the temperature display
on another thermostat (like the one mounted to your wall or a purchased external thermostat). This is
because the temperature sensor on the unit reads the temperature directly around the unit. With the
unit near the cold floor (and heat rising), any readings on elevated or external thermostats will differ
in readings on the unit. The best way to operate your unit is to set the unit on High and dial up to a
temperature that feels comfortable to you. Then, leave it at that temperature, regardless of the mismatch.
The unit will cycle off when the set temperature is met or exceeded slightly.
Q. Can I use more than one heater at a time? Can I use the heater and another appliance at the same time?
A. Yes, but make sure they are not plugged into the same circuit. Each heater requires its own minimum 15-
amp circuit with no other items plugged into that circuit or outlet. This is because heaters are considered
appliances and draw out high amperage. If you are unsure your circuit meets these requirements, verify
with a certified electrician.
WARNING: Risk of fire, damage to property, or injury may result if requirements are not met.
Q. Why does my units fan continue to run after the set temperature is reached or the power is turned off?
A. This is normal. The heater’s fan will continue to run even after the unit automatically cycles down. The
fan continues to run so that every last bit of heat is blown out of the heat chamber while allowing the unit
to continue filtering your air. Once the internal box/components cool completely, the fan should then shut
off on its own. In this case, allow a few minutes after the heat cycles off (with power on). The fan will shut
off faster when the power is turned off.
Q. My units power cord gets warm. My cord is showing signs of heat or melting at the outlet. Is this
normal?
A. A warm power cord is normal. These power cords are rated safe for up to 105°C/ 221°F by the UL, CSA,
or ETL. The exception is, if you detect heat, smoke, or signs of melting at the contact point of the wall
outlet, it may be due to loose or worn wall contacts (or arcing). Please stop using the heater immediately,
contact warranty support for a replacement power cord, and have a certified electrician replace the wall
outlet as soon as possible.
Q. What kind of water should I use to fill my humidifier?
A: Use only potable (drinkable) water. Distilled or de-mineralized water is best as it has less mineral
content than regular tap water. When used, these water types make your humidifier less likely to expel
white mineral dust into your indoor air – and less likely for that dust to invade your lungs. This will also
help reduce the amount of mineral build up on the front of the unit.
Q. There is an unpleasant odor coming from the humidifier. How do I condition the water?
A: If an unpleasant odor is detected, a quick conditioning of the water tank should correct the issue. With
the unit off and unplugged, completely drain the water tank (see Care & Maintenance section). Fill the tank
with 1 gallon of drinkable water and add 3 to 5 drops of unscented chlorine bleach to the full water tank.