FAQ

PowerPro Go FAQ’s

Q. How do I turn the PowerPro Go on/off?

1. Press the Power Button to turn on the PowerPro Go™.

NOTE: When a device is plugged into the Type-C or USB-A Charging Ports the

PowerPro Go™ will automatically turn on.

2. The PowerPro Go™ will automatically turn off after approximately 20

seconds of being idle.

3. To manually turn off the PowerPro Go™, double-click the Power Button.

Q. Do I have to charge the PowerPro Go™ before I use it?

A. The PowerPro Go™ can be used as a wall charger or portable power bank. It is

recommended to charge the internal battery to 100% before charging connected

devices.

Q. How do I recharge the PowerPro Go™?

A. The PowerPro Go™ can be recharged by plugging into a standard wall outlet, or by using

the included Type-C to USB-A Cable and a secondary power source.

NOTE: Some outlets are controlled by a switch. Make sure the PowerPro Go is plugged

into a live outlet. The Digital Display should light up and flash the current power level,

until a 100% charge is met. If the Digital Display does not turn on when plugged into an

outlet, try another outlet.

Q. Why does the PowerPro Go get hot when charging?

A. The PowerPro Go may appear to be hot or heating up because it is taking the power

voltage from the wall and converting it to power the cell phone, laptop, or other

devices. This is normal and is of no serious concern. To remedy the heat of the

PowerPro Go, unplug/remove the device, and allow the PowerPro Go to cool before

adding the device back to the charger.

Q. How do I use the Wireless Charger?

1. Press the Power Button to turn on the PowerPro Go™.

2. Place your compatible device on top of the Wireless Charging Pad.

NOTE: The LED Indicator Light will illuminate solid blue when a successful

connection is made, and the device will begin charging.

If the LED Indicator Light is not blue or is flashing between blue and green,

check that the device is compatible with wireless charging and try

repositioning the phone on the Wireless Charging Pad until a successful

connection is made.

PAGE 1
PowerPro Go FAQ’s Q. A. How do I turn the PowerPro Go on/off? Q. A. Do I have to charge the PowerPro Go™ before I use it? The PowerPro Go™ can be used as a wall charger or portable power bank. It is recommended to charge the internal battery to 100% before charging connected devices. Q. A. How do I recharge the PowerPro Go™? The PowerPro Go™ can be recharged by plugging into a standard wall outlet, or by using the included Type-C to USB-A Cable and a secondary power source. 1.
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Q. A. Is my phone compatible with the Wireless Charger? Not all phones are compatible with wireless charging. See the graph below or click here to view an exhaustive list of compatible devices. Q. Will my phone charge faster by using the PowerPro Go™ as a wall charger or power bank? The Power Bank feature of the PowerPro Go™ is capable of a faster charge than the Wall Charger.
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Q. A. Does the PowerPro Go™ support Qualcomm Quick Charge 3.0 Technology? The PowerPro Go™ meets the technical specifications of Quick Charge 3.0, but it is not Qualcomm certified. Q. A. What is the total power of the Wall Charger? The PowerPro Go™ Wall Charger has a max output of 5V/1A for the Type-C + USB-A + Wireless charging outputs. Q. A. Is the PowerPro Go™ dual voltage? Yes, the PowerPro Go™ is dual voltage. Q. A.