User's Manual

Page 13 of 44
© 2020 LINAK A/S
Chapter 3
Troubleshooting
Symptom Possible cause Action
Motor runs but spindle does not
move
Gearing system or spindle damaged Please contact LINAK
No motor sound or movement
of piston rod
The actuator is not properly connected to the power supply Check the connection to the power supply or the external
control unit (if any)
Customer fuse burned Check the fuse
Cable damaged Change the cable
For IC Advanced only:
Wrongly connected
For IC Advanced only:
Please make sure that the power supply polarity is
properly connected, otherwise you might damage
the actuator
Check the wire connection on the internal control unit
Excessive power consumption Misalignment or overload in the application Align or reduce the load
Try to run the actuator without load
Actuator cannot lift full load or
motor runs too slowly
Misalignment or overload in the application Align or reduce the load
Try to run the actuator without load
Insufficient power supply Check the power supply
For IC Advanced only:
Internal current limit reached
Actuator speed is too low
For IC Advanced only:
Connect the actuator to BusLink and check the existing
parameters