DESIGNER IM649 User guide

5.1 OVERVIEW
Wave Designer troubleshooting is limited to the software application. If the welding machine
does not respond, recheck the interface connection and communication setup requirements in
section 2 of this manual. Refer to the welding machine service manuals for troubleshooting
suspected equipment malfunctions.
5.2
WAVE DESIGNER
TROUBLESHOOTING PROCEDURE
If you believe the Wave Designer software program is malfunctioning, use the following
procedure to launch the Wave Designer program with a DOS console window for diagnostic
messages in the background.
a. From your Windows™ Start screen, move the mouse over the Wave Designer icon.
b. Right click the mouse, and select Properties.
c. Select Shortcut and change ‘jrew.exe’ to read ‘jre.exe’, then select OK.
d. Start up the program from the Wave Designer icon. The opening screen should display a
DOS window titled ‘jre’. Copy down any abnormal message displayed in the ‘jre’ window,
especially messages with the word ‘Exception’ in them.
e. Send the message(s) via E-mail on the world wide web to:
[e-mail].
We will respond to your problem as quickly as possible.
Section 5 5-1
TROUBLESHOOTING
WAVE DESIGNER