Your satisfaction is our #1 goal. If you have questions or concerns with your vehicle, we suggest you follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Lincoln Customer Assistance Center.
Table of Contents 1. INTRODUCTION 1 2. IMPORTANT INFORMATION YOU SHOULD KNOW 2 If You Need Customer Assistance 2 Know When Your Warranty Begins 2 Check Your Vehicle 2 Maintain Your Vehicle Properly 2 Who Pays For Warranty Repairs? 3 Do Warranties Apply In Other Countries? 3 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 1998-MODEL VEHICLE 4 Quick Reference: Warranty Coverage 5 What Is Covered? 6 What Is Not Covered? 8 4. IN ADDITION ...
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES 16 Quick Reference: Emissions Warranty Coverage 16 Explanation Of California Emissions Warranties 17 What Is Covered? 18 What Is Not Covered? 20 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 21 8. FORD EXTENDED SERVICE PLAN 24 9. DISPUTE SETTLEMENT BOARD 25 10.
1. Introduction Ford Motor Company and your selling dealer thank you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service. When you need warranty repairs, Ford recommends that you take your Lincoln to your selling dealer, who wants to ensure that you continue to be satisfied with your vehicle. You may, however, take your vehicle to any Ford Motor Company dealership authorized to service Lincoln vehicles.
2. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined in Customer Assistance, on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the Dispute Settlement Board. The Board is a panel of impartial individuals who resolve disputes. For details, see Dispute Settlement Board (page 25).
the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle and confirmation of maintenance work is always entered in your Service Guide . Your Ford or Lincoln-Mercury dealership, or Ford or Lincoln-Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to meeting your every service need to maximize your satisfaction with your vehicle.
3. The new vehicle limited warranty for your 1998-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Ford neither assumes nor authorizes anyone to assume for it any other obligation or liability in connection with your vehicle or this warranty.
QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of your coverage under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information.
WHAT IS COVERED? Bumper to Bumper Coverage Under your New Vehicle Limited Warranty, Bumper to Bumper Coverage begins at the warranty start date and lasts for four years or 50,000 miles, whichever occurs first. During this coverage period, authorized Ford Motor Company dealers will repair, replace, or adjust all parts on your vehicle (except tires) that are defective in factory-supplied materials or workmanship.
Corrosion Coverage Under your New Vehicle Limited Warranty, Corrosion Coverage begins at the warranty start date and covers body sheet metal panels against corrosion due to a defect in factory-supplied materials or workmanship. The coverage period for corrosion depends on the type of damage that occurs. There are two types of damage: • If corrosion causes perforation (holes) in the body sheet metal, coverage lasts for five years, regardless of the miles driven.
WHAT IS NOT COVERED? Damage Caused By: • accidents, collision, fire, theft, freezing, vandalism, riot, explosion, or objects striking the vehicle • misusing the vehicle, such as driving over curbs, overloading, racing, or using the vehicle as a stationary power source • altering or modifying the vehicle - including the body, chassis, or components - after the vehicle leaves Ford’s control • tampering with the vehicle, tampering with the emissions systems, or with other parts that affect these systems • disc
the first required replacement time that is specified in your Owner Guide and Service Guide); and (2) the replacement of parts due to normal wear and tear. You, as the owner, are responsible for these items.
4. In addition ... TIRES The tire manufacturer provides you with a separate warranty. You will find your tire warranty with the owner literature supplied with your new vehicle. If a tire is damaged during the warranty coverage period because of a vehicle defect in factory-supplied materials or workmanship, Ford Motor Company will replace the tire. ROADSIDE SERVICE (UNITED STATES, PUERTO RICO, AND U.S.
TRANSPORTATION ASSISTANCE Alternative transportation in the form of shuttle service or service loaners may be available under the Lincoln Commitment Program. Please consult with your dealer for details.
5. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford provides, in compliance with Federal requirements.
Emissions Defect Warranty Coverage Under the Emissions Defect Warranty, Ford provides coverage for up to four years or 50,000 miles (whichever occurs first). This is an extension of the federal requirement that calls for coverage of two years/24,000 miles (whichever occurs first). During this coverage period, Ford warrants that: • your vehicle is designed, built, and equipped to meet - at the time it is sold - the emissions regulations of the U.S. EPA.
• You are subject to a penalty or sanction under local, state, or federal law because your vehicle has failed to conform to the emissions standards. (A penalty or sanction can include being denied the right to use your vehicle.) • Your vehicle has not been tampered with, misused, or abused. The Emissions Performance Warranty will not apply to your vehicle if: • the vehicle is tested at high altitude, but is certified to meet standards only at sea level.
Important information about List of Parts Also covered by the two emissions warranties are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, non-diesel fuel lines, and wiring harnesses that are used with components on the list of parts, above.
6. California requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the coverage Ford provides under the emissions control warranty to owners of vehicles certified for sale in California. (California certified vehicles may be available for sale in states other than California. Check your Vehicle Emissions Control Information label to determine the type of vehicle you have.
EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations (Applicable if your vehicle is certified for sale in California, as indicated on the Vehicle Emissions Control Information label.) The California Air Resources Board and Ford are pleased to explain the emission control system warranty on your 1998–model vehicle. In California, new motor vehicles must be designed, built, and equipped to meet the State’s stringent anti-smog standards.
Owner’s Warranty Responsibilities: As the vehicle owner, you are responsible for the performance of the required maintenance listed in your owner’s manual. Ford recommends that you retain all receipts covering maintenance on your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance. You are responsible for presenting your vehicle to a Lincoln dealer as soon as a problem exists.
TIME OR MILEAGE COVERAGE PERIODS FOR ADDITIONAL CALIFORNIA EMISSIONS WARRANTIES (years/thousand miles, whichever first occurs) PART NAME Anti-Lock Brake System (ABS) Module Catalytic Converter Distributor Assembly EVAP Vapor Line Exhaust Manifold Gasket Exhaust Manifold Left Exhaust Manifold Right Fuel Injection Rail Assembly Fuel Injector Fuel Injector Supply Manifold Fuel Pressure Regulator Fuel Tank Intake Manifold Intake Manifold Runner Control Knock Sensor Synchronizer Assembly Throttle Body Assembly
Important Information about List of Parts Also covered by this warranty are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, non–diesel fuel lines, and wiring harnesses that are used with components on the List of Parts. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and the Service Guide.
7. Additional information about your emissions warranty coverage, under Federal and California requirements HOW DO I GET WARRANTY SERVICE? To get service under your emission warranties, take your vehicle to any Lincoln dealer as soon as possible after it has failed an EPA-approved test or a California Smog Check inspection. Be sure to show the dealer the document that says your vehicle has failed the test. Your dealer will decide whether the repair is covered by the warranty.
situation. Ford will reimburse you for the repair expenses, not to exceed: (a) the manufacturer’s suggested retail price for all warranted parts that are replaced; and (b) the labor charges (based on the manufacturer’s recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate). WHAT REPLACEMENT PARTS SHOULD I USE? Ford recommends that you use genuine Ford replacement parts.
For vehicles within the warranty period, Ford will repair at no cost to the owner, under the Federal Emissions Warranty, covered emission failures caused by properly installed Ford parts or non-Ford parts that have been “certified” by the U.S. Environmental Protection Agency (EPA). Ford is not responsible for the cost of repairing any emission failures caused by non-Ford parts that have not been ‘‘certified’’ by the EPA.
8. Ford Extended Service Plan MORE PROTECTION FOR YOUR VEHICLE You can get more protection for your new Lincoln vehicle by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is the only extended service program with the Ford name on it and the only service contract backed by Ford Motor Company. Ford ESP is an optional service contract, backed and administered by Ford.
9. Dispute Settlement Board DO YOU NEED THE DISPUTE SETTLEMENT BOARD? Your satisfaction is important to Ford Motor Company and to your dealer. Experience has shown that our customers have been very successful in achieving satisfaction by following the three-step procedure outlined on the inside cover of this booklet.
10. State warranty enforcement laws These state laws - sometimes called “lemon laws” - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification of any defects or non-conformities that you have experienced with your vehicle.
