Your satisfaction is our #1 goal. If you have questions or concerns with your vehicle, we suggest you follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Lincoln Customer Relationship Center.
Table of Contents 1. INTRODUCTION 1 2. IMPORTANT INFORMATION YOU SHOULD KNOW 2 If You Need Customer Assistance 2 Know When Your Warranty Begins 2 Check Your Vehicle 2 Maintain Your Vehicle Properly 2 Who Pays For Warranty Repairs? 3 Do Warranties Apply In Other Countries? 4 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2002-MODEL VEHICLE 5 Quick Reference: Warranty Coverage 6 What Is Covered? 6 What Is Not Covered? 8 4. IN ADDITION ...
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES 17 Quick Reference: Emissions Warranty Coverage 17 Explanation Of California Emissions Warranties 18 What Is Covered? 19 What Is Not Covered? 21 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 22 8. FORD EXTENDED SERVICE PLAN 25 9. DISPUTE SETTLEMENT BOARD 26 10. STATE WARRANTY ENFORCEMENT LAWS 27 11.
1. Introduction Ford Motor Company and your selling dealer thank you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service. When you need warranty repairs, your selling dealer would like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized to service Lincoln vehicles.
2. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined on the front page of this booklet. In addition, if you are an eligible U.S. owner, you may use - at no cost the services of the Dispute Settlement Board. The Board is a panel of impartial individuals who resolve disputes. For details, see Dispute Settlement Board (page 26) or call 1-800-428-3718.
because of normal wear and tear — See page 7 for details.) Failure to perform scheduled maintenance as specified in the Service Guide will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle and confirmation of maintenance work is always entered in your Scheduled Maintenance Guide.
DO WARRANTIES APPLY IN OTHER COUNTRIES? The New Vehicle Limited Warranty and the Emissions Warranties described in this booklet apply to your vehicle if: • it was originally purchased through the Ford Worldwide Direct Marketing Operations Military Sales Program; or • it was originally sold or leased by Ford Motor Company or one of its dealers in the United States or U.S Federalized Territories; and it was originally registered/licensed and operated in the United States, U.S.
3. The new vehicle limited warranty for your 2002-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state. The New Vehicle Limited Warranty is the only express warranty applicable to your vehicle. Neither Ford or Ford Motor Vehicle Assurance Company assumes nor authorizes anyone to assume for it any other obligation or liability in connection with your vehicle or this warranty.
QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of your warranty coverage provided by Ford Motor Company or Ford Motor Vehicle Assurance Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information.
During this coverage period, authorized Ford Motor Company dealers will repair, replace, or adjust all parts on your vehicle that are defective in factory-supplied materials or workmanship.
Safety Restraint Coverage Under your New Vehicle Limited Warranty, Safety Restraint Coverage begins at the warranty start date and lasts for five years or 50,000 miles, whichever occurs first. During this coverage period, Ford Motor Company or Ford Motor Vehicle Assurance Company warrants your vehicle’s safety belts and air bag Supplemental Restraint System (SRS) against defects in factory-supplied materials or workmanship.
• tampering with the vehicle, tampering with the emissions systems, or with other parts that affect these systems • disconnecting or altering the odometer or allowing the odometer to be inoperative for an extended period of time with the result that the actual mileage cannot be determined • using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to be injested into the engine Damage Caused by Use and/or the Environment Y
Tire Wear or Damage As typically is the case with tire manufacturer warranties, normal wear or worn-out tires are not covered by the New Vehicle Limited Warranty. Road hazard damage such as cuts, snags, bruises, bulges and impact breaks (potholes and curbs) are not covered. Any damage caused by a puncture or tire repair is not covered. In addition, damage from improper inflation or alignment, tire chains, racing, spinning (as when stuck in snow or mud), improper mounting or dismounting is not covered.
4. In addition ... ROADSIDE SERVICE ASSISTANCE (UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS) Your vehicle is covered by the complimentary Ford Roadside Assistance Program (unless you are driving a daily rental unit).
LINCOLN LIMOUSINE LIMITED WARRANTY If you have purchased or leased a 2002-Model Lincoln Town Car equipped with the 418 Limousine Builder’s Package converted into a limousine or six-door professional Funeral car by a Lincoln Qualified Vehicle Modifier, your Town Car is eligible for the Lincoln Limousine Limited Warranty coverage for three years or 100,000 miles (whichever occurs first) on 113 major components.
5. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements.
Emissions Defect Warranty Coverage Under the Emissions Defect Warranty, Ford Motor Company provides coverage for up to four years or 50,000 miles (whichever occurs first). This is an extension of the federal requirement that calls for coverage of two years/24,000 miles (whichever occurs first). During this coverage period, Ford Motor Company warrants that: • your vehicle is designed, built, and equipped to meet - at the time it is sold - the emissions regulations of the U.S. EPA.
Under Emissions Performance Warranty Coverage, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all these conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the Scheduled Maintenance Guide, and this booklet.
• Fuel Tank • Idle Air Control (IAC) Valve • Ignition Coil and/or Control Module • Intake Manifold • MIL/On-Board Diagnostic (OBD) System • PCV System and Oil Filler Cap • • • • • Powertrain Control Module Secondary Air Injection System Spark Control Components Spark Plugs and Ignition Wires Throttle Air Control Bypass Valve • Throttle Body Assembly (MFI) Important information about List of Parts Also covered by the two emissions warranties are all emissions-related bulbs, hoses, clamps, brackets, tubes,
6. California requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the coverage Ford Motor Company provides under the emissions control warranty to owners of vehicles certified for sale in California, (your Vehicle Emissions Control Information label will indicate certified for sale in California or conforms to California regulations) and registered in California, Maine, Massachusetts, New York or Vermont.
EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations (Applicable if your vehicle is certified for sale in California and registered in California, Maine, Massachusetts, New York or Vermont.) The California Air Resources Board and Ford Motor Company are pleased to explain the emission control system warranty on your 2002–model vehicle. In California, new motor vehicles must be designed, built, and equipped to meet the State’s stringent anti-smog standards.
Owner’s Warranty Responsibilities: As the vehicle owner, you are responsible for the performance of the required maintenance listed in your owner’s manual. Ford recommends that you retain all receipts covering maintenance on your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance. You are responsible for presenting your vehicle to a Lincoln dealer as soon as a problem exists.
COVERAGE FOR 2002-MODEL LINCOLN VEHICLES UNDER LONG-TERM DEFECTS WARRANTY (Coverage for Up to 7 Years/70,000 Miles, Whichever First Occurs) Part Name Anti-Lock Brake System (ABS) Module Cam Timing Assembly Catalytic Converter Exhaust Manifold-Left Exhaust Manifold-Right Exhaust Manifold Gasket Exhaust Manifold to Inlet Pipe Gasket Fuel Tank Intake Manifold Intake Manifold Runner Control (1) Continental only (2) Town Car only 20 3.0L Engine Size 3.9L 4.
Important Information about List of Parts Also covered by this warranty are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, fuel lines, and wiring harnesses that are used with components on the List of Parts. Concerning parts that should be replaced on a certain maintenance schedule: these parts remain under warranty until the first required replacement time that is specified in your Owner Guide and the Scheduled Maintenance Guide.
7. Additional information about your emissions warranty coverage, under Federal and California requirements HOW DO I GET WARRANTY SERVICE? To get service under your emission warranties, take your vehicle to any Lincoln dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test or a California Smog Check inspection. Be sure to show the dealer the document that says your vehicle has failed the test.
made by someone other than a Lincoln dealer - your Lincoln dealer will reimburse you for the cost of repairs, including diagnosis. Be sure to obtain: (a) the parts that are replaced; and (b) a receipt for the work. Take the parts and receipt to your dealer, who will determine if the repair is covered under warranty.
For vehicles within the warranty period, Ford Motor Company will repair at no cost to the owner, under the Federal Emissions Warranty, covered emission failures caused by properly installed Ford parts or non-Ford parts that have been “certified” by the U.S. Environmental Protection Agency (EPA). Ford is not responsible for the cost of repairing any emission failures caused by non-Ford parts that have not been ‘‘certified’’ by the EPA.
8. Ford Extended Service Plan MORE PROTECTION FOR YOUR VEHICLE You can get more protection for your new Lincoln vehicle by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP is an extended service contract backed by Ford Motor Company or Ford Motor Service Company.
9. Dispute Settlement Board DO YOU NEED THE DISPUTE SETTLEMENT BOARD? Your satisfaction is important to Ford Motor Company and to your dealer. Experience has shown that our customers have been very successful in achieving satisfaction by following the three-step procedure outlined on the front page of this booklet.
10. State warranty enforcement laws These state laws - sometimes called “lemon laws” - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification of any defects or non-conformities that you have experienced with your vehicle.
11. Important information about Town Car Limousine conversions Ford Motor Company authorizes only Lincoln Qualified Vehicle Modifiers (QVM’s) to perform Lincoln Town Car Limousine conversions. To obtain a list of QVM’s, e-mail www.certifiedlimo.com or call 1-800-34-FLEET. Lincoln Town Cars are suitable for limousine conversions only if equipped with the Ford Limousine Builder’s Package (418) option.
