Maintenance and Service Guide

Vehicle Identification
Number (VIN):
Owner Name:
Address:
Your satisfaction is our #1 goal. If you have
questions or concerns about your vehicle, we
suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor
at your selling/servicing dealership.
2. If the inquiry or concern remains unresolved,
contact the Sales Manager or Service Manager at the
dealership.
3. If the inquiry or concern cannot be resolved at the
dealership level, please contact the Ford Customer
Assistance Center.
In the US, contact:
Ford Motor Company Customer Assistance Center
16800 Executive Plaza Drive, P.O. Box 6248
Dearborn, Michigan 48126
1-800-392-3673 (FORD)
TDD for the hearing impaired: 1-800-232-5952
In Canada, contact:
Customer Assistance Center
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In Puerto Rico and Virgin Islands, contact:
Ford Motor Company Caribbean Inc.
P.O. Box 11957, Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959
Fax: (787) 781-8975
E-mail: prcac@ford.com
In Caribbean, Central America, Israel and
Sub-Saharan Africa, contact:
Ford Motor Company
Worldwide Direct Market Operations
Attention: Owner Relations
1555 Fairlane Drive, Fairlane Business Park #3
Allen Park, MI 48101 U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: wdmocac@ford.com
In the Middle East and North Africa, contact:
Ford Middle East and North Africa
Customer Assistance Center
API World Tower 17
th
Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-326084
Fax: 971-4-327299
E-mail: menacac@ford.com
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General Owners Information
General Owners Information
2003 Universal Service Guide (usg)
Universal Service Guide
USA English (fus)

Summary of content (48 pages)