2015 Model Year Warranty Guide (Excluding MKZ Hybrid) July 2014 / Third Printing / Warranty Guide Lincoln Motor Company / Litho in U.S.A.
Your satisfaction is our #1 goal. If you have any questions or concerns, or are unsatisfied with the service you are receiving, follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager. 3. If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center.
Table of Contents 1. INTRODUCTION 2. IMPORTANT INFORMATION YOU SHOULD KNOW 1 1 If You Need Customer Assistance 1 Know When Your Warranty Begins 2 Check Your Vehicle 2 Maintain Your Vehicle Properly 2 Who Pays For Warranty Repairs? 3 Do Warranties Apply In Other Countries? 3 3. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2015-MODEL VEHICLE 4 Limitations and Disclaimers 4 Quick Reference: Warranty Coverage 7 What Is Covered? 8 What Is Not Covered? 4. IN ADDITION ...
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES 21 Quick Reference: Emissions Warranty Coverage 21 Explanation Of California Emissions Warranties 22 Coverage for 2015-Model Vehicles 25 What Is Not Covered? 26 7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 27 8. FORD EXTENDED SERVICE PLAN 29 9. THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM (U.S. ONLY) 30 10. STATE WARRANTY ENFORCEMENT LAWS 31 11.
1. Introduction Ford Motor Company and your selling dealer thank you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service. When you need warranty repairs, your selling dealer would like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized to service Lincoln vehicles.
KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service (for example, as a dealer demonstrator), whichever occurs first. CHECK YOUR VEHICLE We try to check vehicles carefully at the assembly plant and the dealership, and we usually correct any damage to paint, sheet metal, upholstery, or other appearance items.
WHO PAYS FOR WARRANTY REPAIRS? You will not be charged for repairs covered by any applicable warranty during the stated coverage periods, unless specifically stated elsewhere in this guide. Some states have mandated alternate time coverage periods for parts of your vehicle (e.g. seatbelts). Some states and/or local governments may require a tax on a portion of warranty repairs. Where applicable law allows, the tax must be paid by you, the owner of the vehicle.
3. The New Vehicle Limited Warranty for your 2015-model vehicle LIMITATIONS AND DISCLAIMERS All of the warranties in this booklet are subject to the following limitations and disclaimers: The warranties in this booklet are the only express warranties applicable to your vehicle. Ford does not assume or authorize anyone to assume for it any other obligation or liability in connection with your vehicle or these warranties.
Punitive, exemplary, or multiple damages may not be recovered unless applicable law prohibits their disclaimer. You may not bring any warranty-related claim as a class representative, a private attorney general, a member of a class of claimants or in any other representative capacity. Ford shall not be liable for any damages caused by delay in delivery or furnishing of any products and/or services. You may have some implied warranties.
Ford participates in the BBB AUTO LINE warranty dispute resolution program. You may contact BBB AUTO LINE by calling 800-955-5100. You are required to submit your warranty dispute to the BBB AUTO LINE before exercising rights or seeking remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq.
QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. Please refer to the description of warranty coverage for more specific information. For each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs first determines how long your coverage lasts.
WHAT IS COVERED? Your NEW VEHICLE LIMITED WARRANTY gives you specific legal rights. You may have other rights that vary from state to state.
Moreover, Ford and its authorized dealers are entitled to a reasonable time and a reasonable number of attempts within which to diagnose and repair any defect covered by this warranty. In certain instances, Ford may authorize repairs at other than Ford dealer facilities. Two separate warranties apply to tires on your new vehicle. The New Vehicle Limited Warranty covers tire defects in factory supplied material or workmanship for 100% of labor costs and on a pro rata adjustment basis for parts.
Normal tire wear or damage is not reimbursable. See page 13 for details of what is not covered. Extended warranty coverage periods are available for certain vehicle parts and conditions. Specifically, (1) Your vehicle’s Powertrain components are covered for six years or 70,000 miles, whichever occurs first.
WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED WARRANTY? Damage Caused By: • accidents, collision or objects striking the vehicle (including driving through a car wash) • theft, vandalism, or riot • fire or explosion • using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to be ingested into the engine • misuse of the vehicle, such a driving over curbs, overloading, racing or using the vehicle as a permanent station
Damage Caused by Use and/or the Environment The New Vehicle Limited Warranty does not cover surface rust, deterioration and damage of paint, trim, upholstery, and other appearance items that result from use and/or exposure to the elements. You, as the owner, are responsible for these items.
• Wheel alignments and tire balancing will be provided during the first 12 months or 12,000 miles in service, whichever occurs first. • Brake pad/lining replacements will be provided during the first 12 months or 18,000 miles in service, whichever occurs first. Tire Wear or Damage The New Vehicle Limited Warranty does not cover normal wear or worn out tires.
Other Items or Conditions Not Covered The New Vehicle Limited Warranty does not cover: • vehicles that have had the odometer disconnected, altered, or inoperative for an extended period of time with the result that the actual mileage cannot be determined • vehicles that have ever been labeled or branded as “dismantled“, “fire“, “flood“, “junk“, “rebuilt“, “reconstructed“, or “salvaged“; this will void the New Vehicle Limited Warranty • vehicles that have been determined to be a ⬙total loss⬙ by an insurance
4. In addition ... ROADSIDE SERVICE ASSISTANCE (UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS) Contact Roadside Assistance at 800-521-4140 anytime, 24 hours a day, 365 days a year. As part of the Lincoln Pledge, you will receive 24/7 Roadside Assistance nationwide (including Canada and Mexico), that begins from the warranty start date and lasts the life of the vehicle for the original owner only.
5. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements.
Emissions Defect Warranty Coverage During the warranty coverage period, Ford Motor Company warrants that: • your vehicle is designed, built, and equipped to meet - at the time it is sold - the emissions regulations of the U.S. Environmental Protection Agency (EPA). • your vehicle is free from emissions-related defects in factory-supplied materials or workmanship, which are defects that could prevent the vehicle or engine from conforming with applicable EPA regulations.
Emissions Performance Warranty Coverage Under Emissions Performance Warranty Coverage, Ford Motor Company will repair, replace, or adjust - with no charge for labor, diagnosis, or parts - any emissions control device or system, if you meet all of the following conditions: • You have maintained and operated your vehicle according to the instructions on proper care in the Owner’s Manual and this booklet.
WHAT IS COVERED? For your vehicle if these parts contain an emissions-related defect, they are covered by both the Emissions Defect Warranty and the Emissions Performance Warranty.
Important information about List of Parts There may be additional coverage for these parts through the Bumper to Bumper, or Powertrain limited warranties. In any case, the warranty with the broadest coverage applies. Also covered by the two emissions warranties are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, fuel lines, sensors and wiring harnesses that are used with components on the list of parts, above.
6. California requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows the coverage Ford Motor Company provides for your vehicle under the emissions control warranty in accordance with the regulations of the California Air Resources Board. This coverage is in addition to the Federal Emission warranties (page 18).
- Medium-Duty Passenger Vehicles (up to 10,000 pounds GVWR designed primarily for the transportation of persons. Excludes incomplete trucks, trucks with a seating capacity either over twelve persons total or over nine persons rearward of the driver’s seat, or trucks with an open cargo area of at least six feet of interior length): California, Connecticut, Delaware, Maine, Maryland, Massachusetts, Oregon, Rhode Island, Vermont and Washington.
Manufacturer’s Warranty Coverage: For Vehicles Eligible for California Emissions Warranty Coverage if Gross Vehicle Weight Rating is 14,000 lbs. or less: For 3 years or 50,000 miles (whichever first occurs): 1. If your vehicle fails a Smog Check inspection, all necessary repairs and adjustments will be made by Ford to ensure that your Lincoln passes the inspection. This is your emission control system PERFORMANCE WARRANTY. 2.
If you have any questions regarding your warranty rights and responsibilities, or if you want to report what you believe to be violations of the terms of this warranty you may contact the Lincoln Customer Relationship Center at 1-800-521-4140 or the California Air Resources Board at: State of California Air Resources Board Mobile Source Operations Division 9528 Telstar Avenue El Monte, California 91731 WHAT IS COVERED? If the parts on the following list contain a defect that affects emissions, they are cove
3.5L MKT 3.7L MKZ 3.7L MKS 3.7L MKX 3.7L MKT X X X X X X X X X X X X X X X X X X X X X X X 3.5L MKS X X 2.3L MKC X X X 2.0L MKT X X 2.0L MKC X X X X 2.
Important Information about List of Parts There may be additional coverages for these parts through the Bumper to Bumper or Powertain limited warranties. In any case, the warranty with the broadest coverage applies. Also covered by this warranty are all emissions-related bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors, fuel lines, and wiring harnesses that are used with components on the List of Parts.
7. Additional information about your emissions warranty coverage, under Federal and California requirements HOW DO I GET WARRANTY SERVICE? To get service under your emission warranties, take your vehicle to any Lincoln dealer as soon as possible after illumination of the Malfunction Indicator Light or it has failed an EPA-approved test or a California Smog Check inspection. Be sure to show the dealer the document that says your vehicle has failed the test.
repair receipt(s) to a Ford Motor Company dealer. The reimbursement shall not exceed Ford’s suggested retail price for the warranted parts that are replaced and labor charges based on Ford’s recommended time allowance for the warranty repair and the geographically appropriate hourly rate. WHAT REPLACEMENT PARTS SHOULD I USE? Ford Motor Company recommends that you use genuine Ford replacement parts. However, when you are having non-warranty work done on your vehicle, you may choose to use non-Ford parts.
8. Ford Extended Service Plan MORE PROTECTION FOR YOUR VEHICLE You can get more protection for your new Lincoln vehicle by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company or subsidiaries of Ford Motor Company (Ford Motor Service Company or the American Road Insurance Company).
9. The Better Business Bureau (BBB) AUTO LINE Program (U.S. Only) Your satisfaction is important to Ford Motor Company and to your dealer. If a warranty concern has not been resolved using the three-step procedure outlined on the first page of the Customer Assistance section, you may be eligible to participate in the BBB AUTO LINE program. The BBB AUTO LINE program consists of two parts - mediation and arbitration.
10. State warranty enforcement laws These state laws - sometimes called “lemon laws” - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification of any defects or non-conformities that you have experienced with your vehicle.
11. Important information about Lincoln Limousine/Hearse conversions Ford Motor Company authorizes only Lincoln Qualified Vehicle Modifiers (QVM’s) to perform MKT Town Car Limousine/Hearse conversions. To obtain a list of QVM’s, visit our website at: www.fleet.ford.com/limo or call 1-800-34-FLEET. MKT Town Car MKT Town Car (Limousine/Hearse) are suitable for conversions only if equipped with the proper Builder’s Package. The wheelbase on the MKT Town Car Limousine may NOT be extended beyond 120⬙.
