Computer Hardware User Manual

Line 6 GearBox 3.7 – Troubleshooting
9•5
Why can’t I hear the effects?
Each effect – Gate, Wah, Comp, EQ, Stomp, Mod, Delay and Verb – can be turned on and off
independently of the others, by clicking on the lower portion of its stomp box icon. You’ll see the OFF
or ON status shown on this icon. To see the settings for the effect, click on the top portion of the icon
and the controls will appear in the Effect edit panel below.
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Why can’t I record a Track from GuitarPort to other programs
GearBox sends your processed guitar signal to other programs for recording. The track you are playing
in the GuitarPort Player will NOT be sent to other programs, and cannot be recorded into those
other programs. This restriction on re-recording GuitarPort Tracks is required in order for Line 6 to
protect the copyrights of the musicians and other copyright owners that have licensed music for use
on GuitarPort Online.
Note that the audio from the Player playback will also not be routed out the digital S/PDIF outs of
TonePort UX2, PODxt Pro or POD X3* units. Likewise, Player audio will not be routed to POD X3
Pro’s AES/EBU digital outs.
* Note – On Windows
®
systems, it is not recommended that you connect two POD units (POD X3
and/or PODxt) to the computer at the same time. These Line 6 devices utilize a common device
driver and only one can be initialized at a time.
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Why can’t I play the GuitarPort Track I just downloaded?
If you download a track from GuitarPort Online, and get an error when trying to load the track, there
are a few problems that might have happened:
Your computer’s date may be set incorrectly. Please verify that not only the time, but also the day •
and year are valid. It doesn’t need to match the NIST atomic clock to the millisecond, but your
computer shouldn’t be partying like it was 1999 either.
Your GuitarPort subscription may have expired. You must be subscribed to play the subscription-•
only tracks from GuitarPort Online. Check your account information on GuitarPort Online.
You may not have connected to GuitarPort Online within the last 30 days. In this case, just •
reconnect to GuitarPort Online, then try opening the track again.
You may have a different Line 6 hardware device connected than the one it was downloaded •
with. Tracks are tied to the device that downloaded them, so if you have both a GuitarPort and
a PODxt, then you’ll need to use the track you downloaded while using a PODxt on the PODxt.
You’ll need to download the track again with the GuitarPort device to use it on GuitarPort.
Same rules apply if you have a TonePort.
The file may have been corrupted during download. Download accelerators will cause file •
corruption with GuitarPort Online Track downloads. Make sure to disable them.
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