User manual

Line 6 POD Farm 1.01 – Troubleshooting

8•11

USB connection to your Line 6 hardware is required in order to use the audio features of POD •

Farm in Standalone operation and/or POD Farm plug-In. So make sure your device is connected

to your computer via USB and powered on if you want to use these features.

Note - POD X3 and PODxt devices can utilize POD Farm Plug-In as an optional Add-On, but

POD Farm requires a connected POD Studio, TonePort or GuitarPort device to be launched

in Standalone operation.

If you believe that your USB connection is OK, try re-installing the Line 6 device’s Driver •

or POD Farm software. (Reinstalling POD Farm will not affect any Tone Presets that you’ve

stored). The easiest way to do this is to run Line 6 Monkey with your Line 6 device connected

and go to the Updates tab. Here you will see if you have the latest device driver and POD Farm

software versions installed. You can download and install any available updates here by selecting

them in the Monkey Updates tab, or choose to re-install the same versions to make sure all is

conﬁgured correctly. Just follow the steps as prompted by Line 6 Monkey.

iLok USB Issues

If you are using the POD Farm Plug-In for iLok, have your iLok correctly connected to your USB port,

but POD Farm Plug-In is displaying a “not authorized” error, then check the following:

Is the LED on the iLok key lit? If not, then the ilok USB key may either not be inserted or •

installed correctly. Try exiting all audio software, then remove and reinsert the USB key, or try

it in a different USB port.

Go to • iLok.com, log in to your iLok account and check that the POD Farm license is correctly

installed on your iLok key.

Check to see if there is an updated driver for the iLok USB key at • iLok.com - if so, install the

new driver following their instructions.

You can ﬁnd the details for your purchased POD Farm Plug-In for iLok on your • Line 6 account

as well. For instructions on purchasing the POD Farm for iLok license and conﬁguration, please

see the iLok section in the Start Here chapter.

Warranty, Customer Service and Repair Information

Before contacting the Line 6 Customer Service team, please take the time to visit the Line 6 Support

site and the searchable Line 6 Knowledgebase system which is often the fastest and easiest way to get

answers. There are also several documents posted on the POD Farm Online Help section of the Line

6 web site – please visit the site for the most up to date information on your Line 6 gear and warranty

and service information.