Headphone User Manual

Line 6 GearBox 3.1 – Basic Features Guide
No sound
There are a number of things that could be wrong here. Let's start with the simple stuff, and work
our way through the possibilities for the Line 6 hardware:
• TonePort/GuitarPort hardware output volume – Be sure the knob on the your TonePort or
GuitarPort device is turned up, that it is connected properly to your headphones, speakers or
audio system, that the power is on for your speakers or audio system, and that their volume(s)
are turned up. Try playing something else through the speakers, audio system or headphones
to make sure they're working. Try switching audio cables too since they sometimes can be the
problem. If you are using TonePort, be sure the GearBox Source Select menu is correctly set
to the input(s) you are plugged into.
• Can’t get any input level from a microphone when plugging into TonePort’s Mic input?
– Be sure you are using a good XLR type mic cable, and if you are plugging the cable
directly from the mic into the TonePort XLR Mic In jack (no need to first go into a mixer or
preamp – GearBox will provide the preamp for you). Check that the Mic Level knob on your
TonePort is turned up. Make sure the GearBox Source Select menu at the top left of the
software is correctly set to your Mic 1 (or Mic 2) input that you are plugged into.
• Is the GearBox software running? – Seems like a silly question, but of you have other
software windows open, you might have closed GearBox and not noticed it! For TonePort
and GuitarPort devices, you will not hear any processed signal unless GearBox is running and
not Muted or bypassed.
• Is there a USB problem with your hardware? – The light on top of the GuitarPort or
TonePort UX1 normally lights green when connected and properly recognized by the
computer. If the light is not lit or is lit red, see
USB Errors. If the light is green, try
disconnecting and reconnecting the USB cable from the Line 6 hardware to "reboot" it to see
if that fixes the problem. Also, try connecting into a different USB slot on your computer if
one is available. The same is true of the TonePort UX2 front panel VU meters – they should
light up when the correctly connected and powered by the computer.
• Is the guitar input working with your TonePort/GuitarPort hardware? – The light on the
GuitarPort hardware also acts as an input level indicator, flashing orange when medium
volume sound is being received at the guitar connector, and red when the maximum level is
reached. If the light doesn't go orange as you play your guitar loudly, you may have the
volume turned down on your guitar (been there, done that), a bad guitar cable, the cable not
plugged in all the way to the TonePort/GuitarPort hardware (been there and done that, too!),
or a broken guitar. Try plugging the guitar into an amp or other device to see if it's working
OK with them.
• Are the meters moving in the GearBox software? – The round VU meters at the right of
the GearBox program's window show the level of audio that is being output by the software.
If they're moving but you don't hear sound, be sure you've checked the hardware output
volume. If they're not moving as you play guitar, play back a Track or play audio through
GearBox, no sound is happening in the software. You could have the BYPASS button,
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