Owner's Manual

25
EtherFast
®
Cable/DSL Voice Enabler powered by Net2Phone
SM
What happens when I don't hear the dial-tone? There are chances that the
WAV files have been corrupted. Either upgrade the firmware (see the
section called Help) or, if you have already upgraded, reapply your
firmware upgrade.
What should I do when the calls are getting dropped after a few minutes? Call
Net2Phone Customer Service at [phone] to trace the call.
Why can’t I call people using just Net2Phone or YAP software on their PCs? The
Voice Enabler uses different methods of identifying phone numbers and
IP addresses than the Net2Phone software only calling solution. The same
goes for YAP software users.
What happens when calls get connected but only one person (caller or receiver)
is able to hear? This could be your Internet Service Provier's (ISP) fire-
wall problem. Contact your Internet Service Provider(ISP) for further
assistance.
What should I do if I get a “Connection Error"? First, check if the device is
connected properly to the LAN. After that, check your Account ID and
PIN to make sure that they are entered correctly.
If your issue is not addressed here, please read through the Linksys
Troubleshooting/Frequently Asked Questions section.
Net2Phone Troubleshooting Guide
Can I set-up my Linksys Cable/DSL Voice Enabler powered by Net2Phone to
make calls without setting it up and configuring it for my network? No, you
must set up and configure your Voice Enabler on your network first.
Can I add a Voice Enabler to an existing Net2Phone Router for a total of two out-
going phone lines? Yes.
Do these phone calls work behind NAT (Network Address Translation)? Ye s
I already have a Net2Phone account number, can I use it in place the account
number printed on my calling card, which was packaged with my Router?
No. The Net2Phone account number that you are already using is for a
different type of service and your Voice Enabler will not work with that
account number. You must use the account number that is pre printed on
the back of the calling card that came with the Voice Enabler.
Why would I want to use the Linksys Cable/DSL Voice Enabler powered by
Net2Phone to make calls instead of using regular Net2Phone service?
Because this service lets you make calls over the Internet with the ease of
just picking up your phone. Also, these calls do not rely on using your
computer. In fact, if you used a cordless phone with device, you could
make Internet calls from any room in your house!
Can I use the Linksys Cable/DSL Voice Enabler powered by Net2Phone to replace
my primary phone line? No. Any Net2Phone services provided through
this Equipment are not intended to replace or be a substitute for primary
line voice services or Plain Old Telephone Service ("POTS") and are not
meant to provide guaranteed Automatic Number Identification or
Automatic Location Information capabilities associated with 911 or E911
services or to permit access to 411 directory assistance services.
Net2Phone will not be liable for any damages, expenses, liabilities, risks,
or harms arising out of or related to the Net2Phone services provided
through this Equipment.
Net2Phone Frequently Asked Questions
Instant Broadband
TM
Series
26