ADMINISTRATION GUIDE BUSINESS SERIES Linksys Voice System SPA 900 Series IP Phones
CONTENTS Document Audience i-ix How This Document is Organized Related Documentation Technical Support CHAPTER 1 i-x i-x Introducing Linksys IP Phones Overview i-x 1-1 1-1 Linksys IP Phone Features 1-2 SPA901 Features 1-4 SPA92x, SPA94x, SPA962 1-4 Ensuring Voice Quality 1-4 Feature Descriptions 1-5 SIP Proxy Redundancy 1-5 Supported Codecs 1-6 Other Features 1-7 Technology Background 1-8 Session Initiation Protocol 1-9 Using Linksys IP Phones with a Firewall or Router Network Address Translatio
Contents Front Panel Back Panel SPA922 2-5 SPA932 2-5 SPA941 2-6 Front Panel Back Panel SPA942 2-7 SPA962 2-8 Front Panel Back Panel 2-4 2-5 2-7 2-7 2-9 2-9 SPA9000 IP PBX System 2-9 Establishing Connectivity 2-9 Bandwidth Requirements1 2-10 Installing the SPA900 Series IP Phone 2-10 Assembling the Phone and Connecting to the Network Attaching the Desk Stand 2-11 Mounting the Phone to the Wall 2-11 Turning on the Phone 2-12 Using the Administration Web Server 2-12 Connecting to the Administration Web
Contents Localization 3-5 Changing the Display Background (SPA942/962) 3-7 Using the SPA932 (Sidecar) with the SPA962 3-8 Configuring the SPA9000 for the SPA932 3-9 Configuring the Broadsoft Server for the SPA932 3-10 Configuring the Asterisk Server for the SPA932 3-11 Configuring the SPA932 3-11 Monitoring the SPA932 3-15 Configuring the Web Service 3-15 Web Interface Basic and Advanced Views Configuration Parameters 3-16 Notes 3-16 Data Types 3-17 RSS Newsfeeds (SPA962) 3-15 3-21 Call Appearances
Contents Audio Volume Adjustment 3-32 Managing Ring Tones 3-33 Configuring a Dial Plan 3-34 Dial Plan Digit Sequences 3-34 Dial Plan Rules 3-35 Digit Sequence Syntax 3-35 Element Repetition 3-35 Sub-sequence Substitution 3-35 Intersequence Tones 3-36 Number Barring 3-36 Interdigit Timer Master Override 3-36 Local Timer Overrides 3-36 Pause 3-36 Dial Plan Examples 3-36 Dial Plan Timers 3-37 Interdigit Long Timer 3-37 Interdigit Short Timer 3-38 Dial Plans 3-38 System Administration 3-38 Reboot and Restart 3
Contents 5 Preferences 4-4 5.1 Block Caller ID 4-5 5.2 Block Anonymous Call 5.3 Do Not Disturb 4-5 5.4 Secure Call 4-6 5.5 Dial Assistance 4-6 5.6 Preferred Audio Device 5.7 Auto Answer Page 4-6 5.8 Preferred Audio Device 5.9 Preferred Audio Device 5.10 Preferred Audio Device 5.11 Preferred Audio Device 5.12 Preferred Audio Device 4-5 4-6 4-7 4-7 4-7 4-7 4-7 6 Call Forward 4-8 6.1 CFWD All Number 4-8 6.2 CFWD Busy Number 4-8 6.3 CFWD No Ans Number 4-8 6.
Contents 10 Product Info 4-13 10.1 Product Name 4-13 10.2 Serial Number 4-14 10.3 Software Version 4-14 10.4 Hardware Version 4-14 .10.5 MAC Address 4-14 .10.6 Client Cert 4-14 10.
Contents Optional Network Configuration VLAN Settings 5-8 SIP Tab 5-9 SIP Parameters 5-9 SIP Timer Values (sec) 5-11 Response Status Code Handling RTP Parameters 5-13 SDP Payload Types 5-14 NAT Support Parameters 5-16 Linksys Key System Parameters Provisioning Tab 5-7 5-13 5-17 5-18 Regional Tab 5-19 Call Progress Tones 5-19 Distinctive Ring Patterns 5-20 Control Timer Values (sec) 5-21 Vertical Service Activation Codes 5-22 Vertical Service Announcement Codes 5-25 Outbound Call Codec Selection Codes
Contents User 5-48 Call Forward 5-48 Speed Dial 5-48 Supplementary Services 5-48 Web Information Service Settings (SPA962) 5-49 Traffic Service Information Settings (SPA962) 5-49 Audio Volume 5-50 Phone GUI Menu Color Settings (SPA962 only) 5-50 932 Tab (SPA962 only) General 5-51 Unit 1 5-52 Unit 2 5-53 SPA932 Status 5-51 5-54 Linksys IP Phone Administrator Guide viii Firmware Version 5.
Preface This guide describes administration and use of the Linksys Voice System (LVS) IP phones.
Preface How This Document is Organized How This Document is Organized To do this ...
C H A P T E R 1 Introducing Linksys IP Phones This chapter introduces the functionality of the Linksys 900 Series IP phones and includes the following: • Overview, page 1-1 • Linksys IP Phone Features, page 1-2 • Feature Descriptions, page 1-5 • Technology Background, page 1-8 Overview Table 1-1 summarizes the ports and features provided by the Linksys 900 Series IP phones described in this document.
Chapter 1 Introducing Linksys IP Phones Linksys IP Phone Features Note PoE units (SPA922, SPA942, and SPA962) do not come with an external power adapter. The PA100 power supply must be ordered separately if you are not using a PoE switch. Figure 1-1 illustrates how the IP phones are connected in a VoIP network. Figure 1-1 Linksys IP Phones in a VoIP Network Linksys IP Phone Features The following telephony features are provided by the different models of Linksys IP phones.
Chapter 1 Introducing Linksys IP Phones Linksys IP Phone Features • Music on Hold * • Call Waiting • Outbound Caller ID Blocking • Call Transfer - Attended and Blind • Call Conferencing • Call Pick Up - Selective and Group * • Call Park and UnPark * • Call Swap • Call Back on Busy • Call Blocking - Anonymous and Selective • Call Forwarding - Unconditional, No Answer, On Busy • Hot Line and Warm Line Automatic Calling • Call Logs (60 entries each): Made, Answered, and Missed Calls
Chapter 1 Introducing Linksys IP Phones Linksys IP Phone Features SPA901 Features The SPA901 provides the following features that are not needed with the Linksys IP phones that provide an LCD display: • Built-in Interactive Voice Response (IVR) system to check status and change configuration • Ringer and Handset Volume Controls • Handset Input Gain Adjustment SPA92x, SPA94x, SPA962 The SPA921, SPA922, SPA941, SPA942, and SPA962 provide an LCD display and additional features that are not provided wi
Chapter 1 Introducing Linksys IP Phones Feature Descriptions Table 1-2 Note Speech Quality Metrics G.729 Medium 4 G.723.1 High 3.8 Linksys IP phones support all the above voice coding algorithms. Feature Descriptions Linksys IP phones are full featured, fully programmable IP phones that can be custom provisioned within a wide range of configuration parameters.
Chapter 1 Introducing Linksys IP Phones Feature Descriptions If the Linksys IP phone is currently using a lower priority proxy server, it periodically probes the higher priority proxy to see whether it is back on line, and attempts to switch back to the higher priority proxy whenever possible. Supported Codecs Negotiation of the optimal voice codec sometimes depends on the ability of Linksys IP phone to “match” a codec name with the far-end device/gateway codec name.
Chapter 1 Introducing Linksys IP Phones Feature Descriptions Other Features Table 1-4 summarizes the features provided by Linksys IP Phones. Table 1-4 Linksys Phone Features Feature Description Music On Hold On a connected call, Linksys IP phones may place the remote party on call. If the remote party indicates that they can still receive audio while the call is holding, the MOH server sends streaming audio.
Chapter 1 Introducing Linksys IP Phones Technology Background Table 1-4 Linksys Phone Features (continued) Feature Description Voice Activity Detection with Silence Suppression and Comfort Noise Generation Voice Activity Detection (VAD) with Silence Suppression is a means of increasing the number of calls supported by the network by reducing the required bidirectional bandwidth for a single call. VAD uses a very sophisticated algorithm to distinguish between speech and non-speech signals.
Chapter 1 Introducing Linksys IP Phones Technology Background • Using Linksys IP Phones with a Firewall or Router, page 1-9 • Using Linksys IP Phones with a Firewall or Router, page 1-9 Session Initiation Protocol Linksys 900 Series IP phones are implemented using open standards, such as Session Initiation Protocol (SIP), allowing interoperation with all ITSPs supporting SIP. Figure 1-2 illustrates a SIP request for connection to another subscriber in the network.
Chapter 1 Introducing Linksys IP Phones Technology Background Network Address Translation This section describes issues that arise when using the LVS system on a network behind a network address translation (NAT) device.
Chapter 1 Introducing Linksys IP Phones Technology Background NAT Types The ways that NAT is implemented can be divided into the following categories: • Full cone NAT—Also known as one-to-one NAT. All requests from the same internal IP address and port are mapped to the same external IP address and port.
Chapter 1 Introducing Linksys IP Phones Technology Background SIP-NAT Interoperation In the case of SIP, the addresses where messages/data should be sent to a Linksys IP phone system are embedded in the SIP messages sent by the device. If the Linksys IP phone system is located behind a NAT device, the private IP address assigned to it is not usable for communications with the SIP entities outside the private network.
C H A P T E R 2 Getting Started This chapter describes the tools and utilities available for administering Linksys phones.
Chapter 2 Getting Started Linksys 900 Series IP Phones • SPA942, page 2-7 • SPA962, page 2-8 Caring for Your Hardware The Linksys 900 Series IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit. SPA901 The SPA901 provides an entry-level IP phone that can be wall mounted (see Figure 2-1).
Chapter 2 Getting Started Linksys 900 Series IP Phones Front Panel and Side of Phone Feature Function Message waiting light On: you have a voicemail message. STATUS Off: make a call. On: make a call; line is shared. Flashing: shared line on hold. On red: line in use. Flashing red: local call on hold. On orange: phone not registered. FLASH Press to pickup a second incoming call, transfer a call, or setup a three-way conference call. REDIAL Press the redial the last number called.
Chapter 2 Getting Started Linksys 900 Series IP Phones • Built-In High Quality Microphone and Speaker • Headset Jack – 2.5 millimeter • Two Ethernet LAN ports (100BaseT RJ-45) • 802.3af Compliant Power over Ethernet (PoE) (not available on SPA9x1 models) • Optional 5 volt DC Universal (100-240 Volt) Switching Power Adaptor - Power Supply is Ordered Separately SPA921 The SPA921 has one RJ-11 phone port and one 100BaseT RJ-45 port for connecting the phone to the LAN (see Figure 2-2).
Chapter 2 Getting Started Linksys 900 Series IP Phones Back Panel Port Function Phone jack Connects to the handset. Ethernet ports Connects to the SPA9000 through a local switch. The SPA922 has two ports. Use the other port to connect to a PC or other LAN device. Power Connect to the 5-volt power supply. SPA922 The SPA922 is similar to the SPA921, but provides Power over Ethernet (PoE) and an extra Ethernet port for connecting another device to the LAN (see Figure 2-3).
Chapter 2 Getting Started Linksys 900 Series IP Phones Figure 2-4 SPA932 (Front View with SPA962) Each SPA932 unit provides 32 programmable speed-dial or direct station select (DSS) buttons, Each lighted button indicates line status (idle, ringing, busy, or null) using a busy lamp field (BLF). Incoming calls can be immediately transferred to the proper location by pushing a button assigned to the extension on the SPA932. The following table summarizes the meaning of each light color and pattern.
Chapter 2 Getting Started Linksys 900 Series IP Phones Figure 2-5 SPA941 The following tables describe the status indicators and controls on the front of the device and the ports on the back panel of the device. Front Panel Feature Function LCD display Lists device status and configuration options. Telephone keypad Enters numeric digits for initiating a call or for entering configuration information. Navigation button Scrolls between display and configuration options in the LCD display.
Chapter 2 Getting Started Linksys 900 Series IP Phones Figure 2-6 SPA942 SPA962 The SPA962 has a 320 x 240 true color, four-inch, LCD, provides up to six telephone extensions, and supports PoE (see Figure 2-7). The PA100 power supply must be ordered separately if you are not using a PoE switch. Figure 2-7 SPA962 The following tables describe the status indicators and controls on the front of the device and the ports on the back panel of the device.
Chapter 2 Getting Started SPA9000 IP PBX System Front Panel Feature Function Full-color LCD display Telephone keypad Lists device status and configuration options. Enters numeric digits for initiating a call or for entering configuration information. Scrolls between display and configuration options in the LCD display. Selects options on the LCD display. Displays status of each extension.
Chapter 2 Getting Started Establishing Connectivity • Installing the SPA900 Series IP Phone, page 2-10 Bandwidth Requirements1 Depending on how you have your IP phones configured, each call requires 55 to 110 kbps in each direction. Therefore, using G.729 as the voice codec setting, and with an average business-grade broadband Internet connection supporting 1.
Chapter 2 Getting Started Establishing Connectivity Assembling the Phone and Connecting to the Network Perform the following steps to connect Linksys IP phone. Step 1 Find the end of the coiled phone cord that has the longer straightened end. Plug that end into the back of the phone base (phone symbol). Step 2 Plug in the short straightened end of the handset cord into the jack at the bottom of the handset.
Chapter 2 Getting Started Using the Administration Web Server Turning on the Phone If you are using an external power source, instead of Power over Ethernet (PoE), plug the adapter to an electrical outlet. Use only the adapter supplied for the specific phone. • The phone executes a boot-up sequence when the power source is connected. • During this sequence, the display first shows LINKSYS® or a customized message and then “Initializing Network.” • All of the lights on the phone flash.
Chapter 2 Getting Started Using the Administration Web Server Changing between the tabs on the Voice page does not discard the unsubmitted changes. You can wait until completing all your changes on the Voice pages before submitting them. Note Changing between the Router and Voice pages discards any unsubmitted changes to either page. Step 4 Click the Voice tab. Step 5 Click Admin and Advanced. The Administrator account name is admin, and the User account name is user.
Chapter 2 Getting Started Web Interface URLs Web Interface URLs The Linksys IP phone web interface supports several functions through special URLs: • Upgrade • Reboot • Resync Administrator account privilege is needed for these functions. Upgrade URL The Upgrade URL lets you upgrade the Linksys IP phone to the firmware specified by the URL, which can identify either a TFTP or HTTP server.
Chapter 2 Getting Started Provisioning Reboot URL The Reboot URL lets you reboot the Linksys IP phone. Note The Linksys IP phone reboots only when it is idle. The Reboot URL is http://spa-ip-addr/admin/reboot. Provisioning This section describes the provisioning functionality of the Linksys IP phone.
Chapter 2 Getting Started Using the Interactive Voice Response Interface Binary format profiles contain Linksys IP phone parameter values and user access permissions for the parameters. By convention, the profile uses the extension .cfg (for example, spa2000.cfg). The Linksys Profile Compiler (SPC) tool compiles a plain-text file containing parameter-value pairs into a properly formatted and encrypted .cfg file.
Chapter 2 Getting Started Using the Interactive Voice Response Interface Step 1 On a SPA901rt of the Linksys IP phone. Step 2 Press **** (quickly press the star key four times). Wait until you hear “Linksys configuration menu.” Note You cannot access the IVR from a phone that is currently connected to a call. Step 3 Refer to Table 2-2 to identify the option required. Step 4 Enter the required option followed by the # (pound) key. To enter a period, use the star key (*).
Chapter 2 Getting Started Using the Interactive Voice Response Interface Table 2-2 IVR Options (continued) Set Static IP Address 111 Enter IP address using numbers on the telephone key pad. Use the * (star) key when entering a decimal point. DHCP must be “Disabled,” otherwise you hear, “Invalid Option,” if you try to set this value. Requires password Check Network Mask 120 None IVR announces the current network mask of SPA.
Chapter 2 Getting Started Using the Interactive Voice Response Interface Table 2-2 IVR Options (continued) Manual Reboot of Unit 732668 None After you hear “Option Successful,” hang up. Unit reboots automatically. User Factory Reset of Unit 877778 Enter 1 to confirm Enter *(star) to cancel operation SPA prompts for confirmation. After confirming, you hear “Option Successful.” Hang up. Unit reboots and all “User Changeable” configuration parameters are reset to factory default values.
Chapter 2 Getting Started Using the Interactive Voice Response Interface For example, to input password test#@1234 by phone keypad, you need to press the following sequence of digits: 8378001234. 1. After entering a value, press the # (pound) key to indicate end of input. – To save value, press 1. – To review the value, press 2. – To re-enter the value, press 3. – To cancel the value entry and return to the main configuration menu, press *’ (star).
C H A P T E R 3 Managing Linksys IP Phones This chapter describes how to configure Linksys IP phones and includes the following sections: • Using the 900 Series LCD Display, page 3-1 • Localization, page 3-5 • Changing the Display Background (SPA942/962), page 3-7 • Using the SPA932 (Sidecar) with the SPA962, page 3-8 • Configuring the Web Service, page 3-14 • Call Appearances and Extensions, page 3-21 • Line Key LEDs, page 3-22 • Using Call Features, page 3-24 • Configuring a Dial Plan, pa
Chapter 3 Managing Linksys IP Phones Using the 900 Series LCD Display Figure 3-1 SPA900 Series LCD Controls Line status keys Menu continuation indicator Soft keys Navigation rocker button The function of the four soft keys depends on the option appearing on the LCD display. When more than four functions are available, a small left or right-facing triangle (menu continuation indicator) appears at the bottom of the LCD display.
Chapter 3 Managing Linksys IP Phones Using the 900 Series LCD Display Using Soft Keys The LCD can display up to four options at one time. You can scroll through a longer list of options by pressing the Navigation button up or down. Pressing down or up when at the bottom or top of a list displays the first or last item in the list. Typically, when you select monitoring options, only the Cancel soft key is available. Table 3-1 summarizes the general soft key labels that appear on the LCD display.
Chapter 3 Managing Linksys IP Phones Using the 900 Series LCD Display Table 3-2 Setup Soft Keys Label (SPA962 Label) Description change (Change) Changes the ring tone feature. clear (Clear) Clears the entire entry. copy (Copy) In a directory, use the Navigation button to highlight an entry, then press to copy an entry. delChr (DeleteChr) Deletes the last character entered. delete (Delete) Deletes an entry. dial (Dial) Places a call to the number highlighted on the LCD screen.
Chapter 3 Managing Linksys IP Phones Localization When entering digits in numeric mode, enter the corresponding digits from the numeric key pad. When entering letters or symbols during alphanumeric mode, the phone shows a template of two or more choices as you press each digit key. Scroll through the choices by pressing the same key multiple times. To accept a symbol as input, do one of the following: • Stop pressing the digit key for 1.
Chapter 3 Managing Linksys IP Phones Localization • Dictionary server script—This parameter is used to define the location of the dictionary server, the languages available and the associated dictionary. The syntax is as follows: The default is blank and the maximum number of characters is 512.
Chapter 3 Managing Linksys IP Phones Changing the Display Background (SPA942/962) Note You must have an ID, Username, and Password for this site. The dictionaries are found in the LVS area of the FW and Tools section. Currently dictionaries are available for the following languages: • English • Spanish • German, • Dutch • Italian • French • Portuguese • Danish • Swedish • Czech • Slovak The end user can change the language of the phone from the user menu, by following these steps: 1.
Chapter 3 Managing Linksys IP Phones Using the SPA932 (Sidecar) with the SPA962 Figure 3-4 Step 4 Step 5 Background Picture Parameters Choose one of the following options from the Select Logo pull-down selection list to control what displays when the phone is starting: • Default—Uses the default Linksys logo. • BMP Picture—Uses the .bmp file from the URL in the BMP Picture Download URL field. • None—No logo used.
Chapter 3 Managing Linksys IP Phones Using the SPA932 (Sidecar) with the SPA962 Step 2 Configure the SIP proxy server: Step 3 Configure the SPA932 using the administration web server connected to the SPA962 to which the SPA932 is physically attached. Configuring the SPA9000 for the SPA932 The default multicast autoconfiguration assigns each phone with an extension starting with 101.
Chapter 3 Managing Linksys IP Phones Using the SPA932 (Sidecar) with the SPA962 Step 1 On the Broadsoft server, in the user profile used by the SPA962 to register with the Broadsoft server, select Assign Services. Step 2 On the Assign Services page, from the Available Services column, move Busy Lamp Field and Phone Status Monitoring to the User Services column. Step 3 Define the List URI used by the SPA932 to register for BLF monitoring service with the Broadsoft server.
Chapter 3 Managing Linksys IP Phones Using the SPA932 (Sidecar) with the SPA962 Example 3-2 Asterisk Subscribecontext for SPA932 [3500] type=friend secret=3500 callerid="spa3500"<3500> nat=no context=home mailbox=3500 Subscribecontext=home ... ...
Chapter 3 Managing Linksys IP Phones Using the SPA932 (Sidecar) with the SPA962 Figure 3-6 SPA932 Configuration Step 7 Select yes from the Unit 1 Enable pull-down selection list. Step 8 If you have installed two SPA932 units, also select yes from the Unit 2 Enable pull-down selection list. Make sure that no is selected on the Test Mode Enable selection list. This option, which is useful for testing the SPA932, is disabled by default.
Chapter 3 Managing Linksys IP Phones Using the SPA932 (Sidecar) with the SPA962 Note • You only need to use the vid= keyword in the first entry assigned to each SPA962 extension. Subsequent keys will use the same extension. n with the extension on the SPA962 assigned to the LED on the SPA932 The nme parameter indicates the extension name, which in this case is the same as the station name.
Chapter 3 Managing Linksys IP Phones Configuring the Web Service Step 13 For instructions about how to configure phone extensions using the SPA Installation Wizard or the administration web server, refer to the SPA9000 Administration Guide. Repeat Step 9 for each extension or user that you are monitoring using the SPA932. Step 14 Click Submit All Changes at the bottom of the page. Monitoring the SPA932 To display the status of the SPA932, click the SPA932 Status link on the SPA932 tab.
Chapter 3 Managing Linksys IP Phones Configuring the Web Service • phone configuration web page • remote provisioning In addition, a small subset of "user options" can be set via the phone’s GUI under various setup menus. On the configuration web page, the parameters are organized into several groups with each group listed under a tab on the top of the web page. To see a group of parameters, click on the corresponding tab on the web page.
Chapter 3 Managing Linksys IP Phones Configuring the Web Service • Templates are compared in the order given. The first, not the closest, match is selected. The parameter name must match exactly. • If more than one definition for a parameter is given in a configuration file, the the phone uses last definition in the file. • A parameter specification with an empty parameter value forces the parameter back to its default value.
Chapter 3 Managing Linksys IP Phones Configuring the Web Service Example 1: Normal Ring • • 60(2/4) • Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 60 s • Number of Segments = 1 • Segment 1: On=2s, Off=4s • Total Ring Length = 60s Example 2: Distinctive Ring (short,short,short,long) • • 60(.2/.2,.2/.2,.2/.2,1/4) • Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 60s • Number of Segments = 4 • Segment 1: On=0.2s, Off=0.
Chapter 3 Managing Linksys IP Phones Configuring the Web Service • • Example 1: Dial Tone • 350@-19,440@-19;10(*/0/1+2) • Number of Frequencies = 2 • Frequency 1 = 350 Hz at –19 dBm • Frequency 2 = 440 Hz at –19 dBm • Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 10 s • Number of Segments = 1 • Segment 1: On=forever, with Frequencies 1 and 2 • Total Tone Length = 10s Example 2: Stutter Tone • 350@-19,440@-19;2(.1/.
Chapter 3 Managing Linksys IP Phones Configuring the Web Service Example 3: SIT Tone • • • 985@-16,1428@-16,1777@-16;20(.380/0/1,.380/0/2,.380/0/3, 0/4/0) • Number of Frequencies = 3 • Frequency 1 = 985 Hz at –16 dBm • Frequency 2 = 1428 Hz at –16 dBm • Frequency 3 = 1777 Hz at –16 dBm • Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 20s • Number of Segments = 4 • Segment 1: On=0.38s, Off=0s, with Frequency 1 • Segment 2: On=0.
Chapter 3 Managing Linksys IP Phones RSS Newsfeeds (SPA962) • Example 1: SIT Tone • n=Classic-1,w=3;c=1 • n=Simple-1,w=2;c=1 RSS Newsfeeds (SPA962) The SPA962 provides the option to view RSS newsfeeds. Press the Setup button-21 (Web Service) and select one of the following options on the LCD display: 1. Stock Quote 2. Traffic a. Option 2 shows "Traffic Service Information Settings" at the bottom. b.
Chapter 3 Managing Linksys IP Phones Call Appearances and Extensions Call Appearances and Extensions A client station is a Linksys IP phone with one or more extensions and call appearances provisioned An extension in the Linksys IP phone is a VoIP account in an ITSP network or an IP-PBX system. An extension can be identified with a unique user ID (typically, a phone number).
Chapter 3 Managing Linksys IP Phones Line Key LEDs Line Key LEDs This section summarizes the behavior of the line key LEDS on Linksys IP phones with multiple line key status indicators. For more information, see “Line Key LED Pattern” section on page 5-31. A line key corresponds to a call appearance. Call appearances for the same extension are numbered in ascending order of their line key position starting at 1. The line key LED color and blinking pattern are fully programmable.
Chapter 3 Managing Linksys IP Phones Line Key LEDs LED Script Examples Example 1 c=r;p=sb Color is red and slow blink Example 2 c=o LED is off Example 3 c=g Color is green and steady on Example 4 c=a;p=ud;u=.1/.1/.1/.1/.1/.9 Color is amber and blink with the pattern (100ms on, 100ms off, 100ms on, 100ms off, 100ms on, 900ms off). LED Pattern The administrator can also specify a different color and pattern for each of the following states of the call appearance.
Chapter 3 Managing Linksys IP Phones Using Call Features Using Call Features This section describes how the main call features are used or configured.
Chapter 3 Managing Linksys IP Phones Using Call Features A line is selected by pressing the corresponding line key. To make or receive calls, you must select a call appearance (line key) or an audio device. If you select a call appearance, then an audio device is selected automatically according to user preference setting. If you select an audio device, an idle call appearance is selected automatically in the order L1, L2, L3, and L4.
Chapter 3 Managing Linksys IP Phones Using Call Features Hold and Resume An active call can be placed on hold by explicitly pressing the Hold key, or by pressing another line key (to answer an incoming all, resume a held call, or start a new call). When a call is on hold, the corresponding line key LED slowly blinks red. To resume a call that is on hold, press the corresponding line key. When the phone is hosting a three-way conference, two call appearances are in the connected state.
Chapter 3 Managing Linksys IP Phones Using Call Features Once the conference starts, the 900 Series phone plays a special brief tone to all three parties to indicate that a conference call is in progress. The initiator of the conference call can terminate it at any time by hanging up. The initiator can leave the conference without ending the call by pressing the join soft key; this allows the other two parties to continue the call.
Chapter 3 Managing Linksys IP Phones Using Call Features Call Back This service mimics the call back service offered by the PSTN. You can activate this service on a busy number so that you are called back as soon as the busy number becomes available. The 900 Series phone implements this feature by repeatedly dialing the busy number periodically until the called party rings or answers, or until the service order is canceled by the user or expires.
Chapter 3 Managing Linksys IP Phones Using Call Features Shared Call Appearances The 900 Series phone supports shared call appearances in association with a Broadsoft application server. An extension can be shared by two or more stations. All call appearances on a shared extension are shared. At any given time, each station sharing a call appearance can monitor the state of the call appearance.
Chapter 3 Managing Linksys IP Phones Using Call Features Dialing Assistance Dialing assistance is an option you can enable or disable under the Preferences menu. If the option is enabled, the phone shows up to ten potential matches from the Redial List (most recent first) and from the Personal Directory as you dial the target number. This feature applies to both off-hook (with dial tone) and on-hook (without dial tone) dialing.
Chapter 3 Managing Linksys IP Phones Using Call Features Each log is shown on the web page with the following syntax: name,ext-id,date-time stamp Where: • ext-id is the extension or phone number of the call peer. • name is the call peer name. If this field is missing, the peer name is not available. • date-time stamp is the time at which the call log is entered. It has the format mm/dd hh/mm (a = am and p = pm).
Chapter 3 Managing Linksys IP Phones Using Call Features UP/DOWN key press plays a short burst of the current ring tone. If one of the audio devices is selected, the volume adjustment applies to that device. The screen shows a pictorial representation of the volume level. Each volume has 16 steps in nonlinear logarithmic scale. Each setting is a 16-bit multiplier in the range 41 to 32764 in Q3.12 format (or 0.01 to 7.999 or 40 to 18 dB). Each step is equal to 58/(16-1) or 3.87 dB.
Chapter 3 Managing Linksys IP Phones Configuring a Dial Plan Figure 3-8 Upload Ringtone Utility For input, you can use any .wav file less than eight seconds. Configuring a Dial Plan The Linksys IP phone allows each line to be configured with a distinct dial plan. The dial plan specifies how to interpret digit sequences dialed by the user, and how to convert those sequences into an outbound dial string.
Chapter 3 Managing Linksys IP Phones Configuring a Dial Plan The time-out duration depends on the matching state. If no candidate sequences are as yet complete (as dialed), the Interdigit_Long_Timeout applies. If a candidate sequence is complete, but there exists one or more incomplete candidates, the applies. If you are using the SPA9000, enter 9 > *69 to callback and call return. Table 3-5 describes the entries to use when programming the dial plan. .
Chapter 3 Managing Linksys IP Phones Configuring a Dial Plan Intersequence Tones An “outside line” dial tone can be generated within a sequence by appending a comma (,) between digits. Thus, the sequence “9, 1xxxxxxxxxx” sounds an “outside line” dial tone after the user presses 9, until the 1 is pressed. Number Barring A sequence can be barred (rejected) by placing a ! character at the end of the sequence. Thus, “1900xxxxxxx!” automatically rejects all 900 area code numbers from being dialed.
Chapter 3 Managing Linksys IP Phones Configuring a Dial Plan The following also allows 7-digit US-style dialing, and automatically inserts a 1 + 212 (local area code) in the transmitted number. ( 1 xxx xxxxxxx | <:1212> xxxxxxx ) For an office environment, the following plan requires a user to dial 8 as a prefix for local calls and 9 as a prefix for long distance. In either case, an “outside line” tone is played after the initial 8 or 9, and neither prefix is transmitted when initiating the call.
Chapter 3 Managing Linksys IP Phones System Administration Interdigit Short Timer ParName Interdigit_Short_Timer Default 3 The specifies the default maximum time (in seconds) allowed between dialed digits, when at least one candidate digit sequence is complete as dialed (see the following discussion of Dial_Plan parameters for an explanation of candidate digit sequences).
Chapter 3 Managing Linksys IP Phones System Administration Factory Reset Factory reset resets all parameters to default value. The personal directory and call logs are also cleared. You must confirm this option before continuing. Password Protection You can configure a password on the phone to protect against access to the certain options.
Chapter 3 Managing Linksys IP Phones System Administration • = 1, 2, 3,..., 7 (for Mon, Tue, ..., Sun), or 0. If is 0, it means the date to start or end daylight saving is at exactly the given date. In that case, the value must not be negative. If is not zero, then the daylight saving starts or ends on the on or after the given date if is positive, or on or before the given date if is negative.
Chapter 3 Managing Linksys IP Phones System Administration • Call Forward Busy (*90)—Call forwards on busy. Applies to primary extension only: • Cancel Call Forward Busy (*91)—Cancels call forward on busy. Applies to primary extension only. • Call Forward No Answer (*92)—Call forwards if no answer. Applies to primary extension only. • Cancel Call Forward No Answer (*93)—Cancels call forward no answer. Applies to primary extension only.
Chapter 3 Managing Linksys IP Phones System Administration • Force G.726r24 (*0272624—Forces G.726r24 for next outbound call. • Force G.726r32 (*0272632)—Forces G.726r32 for next outbound call. • Force G.726r40 (*0272640)—Forces G.726r40 for next outbound call. • Force G.729a (*02729)—Forces G.729a for next outbound call. When off-hook dialing, the star code is processed by the phone as soon as it is entered and processed by the phone.
Chapter 3 Managing Linksys IP Phones Troubleshooting FAQ Error and Log Reporting The SPA Error Status Code (ESC) is used to indicate the current operation status of the SPA unit. An error state can be a relatively long transient state or a steady state. The Error Status Code is a 4 digit number. The first digit indicates the error class: 1xxx represents normal operation states while 2xxx— 9xxx represent error states that must be fixed for the unit to function properly.
Chapter 3 Managing Linksys IP Phones Troubleshooting FAQ – If using PoE, verify that the RJ-45 connector is firmly connected to the switch/wall connection. – If not using PoE, check the wall socket and confirm that AC power is available. Also, try plugging another electrical device into the socket to confirm power. Q. Why does the phone not make or receive calls? A. If the phone does not make or receive calls, first verify that the phone’s line LEDs are green.
Chapter 3 Managing Linksys IP Phones Troubleshooting FAQ Linksys IP Phone Administrator Guide 3-44 Firmware Version 5.
C H A P T E R 4 SPA900 Series LCD Command Reference This chapter provides a systematic reference for the configuration and monitoring options available from the LCD display on SPA900 Series IP phones. All models provide an LCD display except for the SPA901. The SPA901 uses the Interactive Voice Response (IVR) interface, described in the “Using the Interactive Voice Response Interface” section on page 2-16.
Chapter 4 SPA900 Series LCD Command Reference 1 Directory 1 Directory The directory stores the list of the phone numbers and names. This section describes how to enter and save phone numbers and names into the directory. It includes the following sections: • Entering Names and Numbers into the Directory, page 4-2 • Note Entering Directory Names, Numbers and Ring Default, page 4-2 The following sections show the soft key names for the SPA962 in parentheses ( ).
Chapter 4 SPA900 Series LCD Command Reference 2 Speed Dial Note Be sure to press the save button after entering information. Otherwise, the information is not saved and will not appear in the directory. 2 Speed Dial The Speed Dial option allows a single number to be used to automatically dial a telephone, IP address, or URL from the directory. This section provides directions for setting up and using speed dial numbers. To set-up a speed dial entry, press the Setup button and then press 2.
Chapter 4 SPA900 Series LCD Command Reference 4 Ring Tone Redial List Shortcut:: Setup, 3, 1 After selecting this option, the phone displays the call entries in the Redial List. The details of the call are displayed including the name if available, along with the telephone number, the date, and the time of the call. To dial an entry, scroll through the list to highlight the number and press the dial soft key. To return to the Setup option, press the cancel soft key.
Chapter 4 SPA900 Series LCD Command Reference 5 Preferences • 5.1 Block Caller ID • 5.2 Block Anonymous callers • 5.3 Do Not Disturb • 5.4 Secure Call • 5.5 Dial Assistance • 5.6 Preferred Audio Device • 7 Auto Answer Page • 8 Send Audio To Speaker • 9 Time Format • 10 Date Format • 11 Miss Call Shortcut • 12 Call Waiting To select the Preferences option, press the Setup button and then press 5 or scroll down to the Preference option, highlight it, and press the select soft key.
Chapter 4 SPA900 Series LCD Command Reference 5 Preferences From the Preferences menu, press 3 or scroll down until the selection is highlighted and then press the edit soft key. This option is on the second preferences screen so scroll past the Block Caller ID, and Block Anonymous caller options to get to the Do Not Disturb option. Enable or disable the option by pressing the y/n soft key and press ok. The display returns to the Preferences Menu. 5.
Chapter 4 SPA900 Series LCD Command Reference 5 Preferences 5.8 Preferred Audio Device Shortcut: Setup, 5, 6, edit, y/n, ok From the Preferences menu, press 6 for Preferred Audio Device or scroll down until the selection is highlighted and then press edit. Use the option soft key to toggle between the two options, Speaker or Handset. With the Preferred Audio Device showing the desired selection, press ok. The display returns to the Preferences menu. 5.
Chapter 4 SPA900 Series LCD Command Reference 6 Call Forward 6 Call Forward To view or change the call forwarding setting, press the Setup button and press the 6 button or use the arrow button to scroll down to Call Forward and press the edit soft key. The Call Forward menu provides four call forwarding options: • 6.1 CFWD All Number—Forwards all calls to a single number • 6.2 CFWD Busy Number—Forwards calls to another number when the phone is busy • 6.
Chapter 4 SPA900 Series LCD Command Reference 7 Time/Date Press the edit soft key and the number of seconds to elapse before the phone forwards the call. Calls are forwarded to the telephone number entered using the CFWD No Ans option after the specified time has elapsed. 7 Time/Date Shortcut: Setup, 7 ,date, time, offset, save To set the date and time, press Setup and then press 7, or scroll down until the selection is highlighted and then press select.
Chapter 4 SPA900 Series LCD Command Reference 9 Network • 9.10 Non DHCP Default Route • 9.11 Non DHCP DNS 1 • 9.12 Non DHCP DNS 2 • 9.13 Non DHCP NTP Server 1 • 9.14 Non DHCP NTP Server 2 • 9.15 Multicast Address • 9.16 Enable VLAN • 9.17 VLAN ID • 9.18 CDP 9.1 DCHP Shortcut: Setup, 9, edit, y/n, ok When DHCP is enabled, the phone obtains its IP address from a DHCP server.
Chapter 4 SPA900 Series LCD Command Reference 9 Network 9.5 Current NetMask Shortcut: Setup, 9, 5 save To view the Current NetMask, press 5 from the Network menu, or scroll down to highlight NetMask and press the select soft key. The Current NetMask is set in one of the following ways: • Receive the address from a DHCP server by enabling DHCP (option 9.1) • Manually set the address using the Non DHCP Subnet Mask option (Option 9.9) 9.
Chapter 4 SPA900 Series LCD Command Reference 9 Network 9.11 Non DHCP DNS 1 Shortcut: Setup, 9, 11, ip_address, ok To edit the primary DNS server used by the phone, press 11 from the Network menu, or scroll down and highlight Non DHCP DNS 1 and press the select soft key. Then press the edit soft key. After entering the IP address of the server, press ok. 9.
Chapter 4 SPA900 Series LCD Command Reference 10 Product Info 9.16 Enable VLAN Shortcut: Setup, 9, 16, y/n, ok To enable VLAN, press 16 from the Network menu, or scroll down and highlight Enable VLAN and press the select soft key. Then press the edit soft key and press the y/n soft key to toggle between Yes and No. After making the selection, press the ok button and the display returns to the Network menu. 9.
Chapter 4 SPA900 Series LCD Command Reference 11 Status 10.2 Serial Number Shortcut: Setup, 10, 2, select To view the Serial Number, press 2 from the Product Info menu, or scroll down to highlight Serial Number and press the select soft key. The serial number is also printed on the bottom of the phone. 10.3 Software Version Shortcut: Setup, 10, 3, select To view the software version, press 3 from the Product Info menu or scroll down to highlight Software Version and press the select soft key. 10.
Chapter 4 SPA900 Series LCD Command Reference 11 Status Note On the SPA962 phone, “EXT” appears as “Ext,” and “Line” appears as “Line Key.” • Phone • EXT 1 • EXT 2 • EXT 3 • EXT 4 • Line 1 • Line 2 • Line 3 • Line 4 Phone Shortcut: Setup, 11, select To view the phone status, press the Setup button and then 11 or scroll down to Status and press the select soft key. The display provides the date and time, Up time, Transmitted packets (Tx) and Received Packets (Rx).
Chapter 4 SPA900 Series LCD Command Reference 12 Reboot Call Statistics History Shortcut: Setup, 11, 15 select To see the call statistics history for your phone, from the Status menu, scroll to 15, then press select. The display shows the call history. If there is no call history logged, the phone displays “No Item.” 12 Reboot Shortcut: Setup, 12, ok This option lets you reboot the phone.
Chapter 4 SPA900 Series LCD Command Reference 16 Set Password When a user receives an RC unit, the unit obtains the correct profile for its ITSP using the MAC and server addresses. 16 Set Password Shortcut:: Setup, 16, password, ok This option lets you set a password to protect the phone from unauthorized use. To select this option, press the Setup button and press 15, or scroll down until the selection is highlighted and press the select soft key.
Chapter 4 SPA900 Series LCD Command Reference 20 GUI Properties (SPA962) 5. Select OK and Save. Dictionaries are currently available for the following languages: • English • Spanish • German, • Dutch • Italian • French • Portuguese • Danish • Swedish • Czech • Slovak For information about configuring the languages available through the LCD menu, refer to the“Localization” section on page 3-5. 20 GUI Properties (SPA962) The SPA962 lets you change the background on the LCD display.
C H A P T E R 5 Linksys IP Phone Field Reference This chapter describes the fields within each section of the following administration web server pages: • Info Tab, page 5-2 • System Tab, page 5-6 • SIP Tab, page 5-9 • Regional Tab, page 5-19 • Phone Tab, page 5-30 • Ext Tab, page 5-36 • User, page 5-48 • 932 Tab (SPA962 only), page 5-51 • SPA932 Status, page 5-54 For information about the Provisioning page, see the Linksys SPA Provisioning Guide.
Chapter 5 Linksys IP Phone Field Reference Info Tab Info Tab This section describes the fields for the following headings on the Info tab: Note • System Information, page 5-2 • Product Information, page 5-2 • Phone Status, page 5-3 The fields on this tab are read-only and cannot be edited. System Information Field Description DHCP Indicates if DHCP is enabled. Displays Enabled on SPA901, DHCP on other phones. Current IP Displays the current IP address assigned to the Linksys IP phone.
Chapter 5 Linksys IP Phone Field Reference Info Tab Phone Status Field Description Current Time Current date and time of the system; for example, 10/3/2003 16:43:00. Elapsed Time Total time elapsed since the last reboot of the system; for example, 25 days and 18:12:36. Broadcast Pkts Sent Total number of broadcast packets sent. Broadcast Bytes Sent Total number of broadcast packets received. Broadcast Pkts Recv Total number of broadcast bytes sent.
Chapter 5 Linksys IP Phone Field Reference Info Tab Field Description Next Registration In Number of seconds before the next registration renewal. Message Waiting Indicates whether you have new voicemail waiting: Yes or No. This is updated when voicemail notification is received. Mapped SIP Port Port number of the SIP port mapped by NAT. Line 1/2/3/4/5/6 Call 1/2 Status Field Description Hazardous Potential The amount of hazardous potential is displayed.
Chapter 5 Linksys IP Phone Field Reference Info Tab Round Trip Delay Number of milliseconds for delay. Packets Lost Number of packets lost. Packet Error Number of invalid packets received. Mapped RTP Port The port mapped for Real Time Protocol traffic for the call. Media Loopback (not applicable to SPA901) If the call is a loopback call, displays the loopback mode (source or mirror) and type (media or packet). If the call is not loopback, the field appears blank.
Chapter 5 Linksys IP Phone Field Reference System Tab System Tab This section describes the fields for the following headings on the System tab: • System Configuration, page 5-6 • Internet Connection Type, page 5-6 • Optional Network Configuration, page 5-7 • VLAN Settings, page 5-8 System Configuration Field Description Restricted Access Domains (not applicable to SPA901) This feature is used when implementing software customization.
Chapter 5 Linksys IP Phone Field Reference System Tab Field Description Gateway (SPA901 only) Default router IP address. Blank if DHCP assigned. Static IP Settings Note None of the following parameters apply to the SPA901. Field Description Static IP IP address. Blank of DHCP assigned address is used. Netmask Network mask. Blank if DHCP assigned. Gateway Default router IP address. Blank if DHCP assigned. PPPoE Settings Note None of the following parameters apply to the SPA901.
Chapter 5 Linksys IP Phone Field Reference System Tab Field Description Secondary DNS DNS server used by Linksys IP phone in addition to DHCP supplied DNS servers if DHCP is enabled; when DHCP is disabled, this is the secondary DNS server. Defaults to 0.0.0.0. DNS Server Order (Not applicable to SPA901) Specifies the method for selecting the DNS server. The options are Manual, Manual/DHCP, and DHCP/Manual. DNS Query Mode Do parallel or sequential DNS Query.
Chapter 5 Linksys IP Phone Field Reference SIP Tab SIP Tab This section describes the fields for the following headings on the SIP tab: • SIP Parameters, page 5-9 • SIP Timer Values (sec), page 5-11 • Response Status Code Handling, page 5-13 • RTP Parameters, page 5-13 • SDP Payload Types, page 5-14 • NAT Support Parameters, page 5-16 • Linksys Key System Parameters, page 5-17 SIP Parameters Note None of the following parameters apply to the SPA901.
Chapter 5 Linksys IP Phone Field Reference SIP Tab Field Description Remove Last Reg Lets you remove the last registration before registering a new one if the value is different. Select yes or no from the drop-down menu. Defaults to no. Use Compact Header Lets you use compact SIP headers in outbound SIP messages. Select yes or no from the drop-down menu. If set to yes, the Linksys IP phone uses compact SIP headers in outbound SIP messages. If set to no, the Linksys IP phone uses normal SIP headers.
Chapter 5 Linksys IP Phone Field Reference SIP Tab SIP Timer Values (sec) Note None of the following parameters apply to the SPA901. Field Description SIP T1 RFC 3261 T1 value (RTT estimate), which can range from 0 to 64 seconds. Defaults to .5 seconds. SIP T2 RFC 3261 T2 value (maximum retransmit interval for non-INVITE requests and INVITE responses), which can range from 0 to 64 seconds. Defaults to 4 seconds.
Chapter 5 Linksys IP Phone Field Reference SIP Tab Field Description Reg Retry Random Delay Random delay range (in seconds) to add to when retrying REGISTER after a failure. This feature was added in Release 5.1. Defaults to blank, which disables this feature. Reg Retry Long Random Delay Random delay range (in seconds) to add to when retrying REGSITER after a failure. This feature was added in Release 5.1.
Chapter 5 Linksys IP Phone Field Reference SIP Tab Response Status Code Handling Field Description SIT1 RSC SIP response status code for the appropriate Special Information Tone (SIT). For example, if you set the SIT1 RSC to 404, when the user makes a call and a failure code of 404 is returned, the SIT1 tone is played. Reorder or Busy Tone is played by default for all unsuccessful response status code for SIT 1 RSC through SIT 4 RSC. Defaults to blank.
Chapter 5 Linksys IP Phone Field Reference SIP Tab Field Description RTCP Tx Interval Interval for sending out RTCP sender reports on an active connection. It can range from 0 to 255 seconds. During an active connection, the Linksys IP phone can be programmed to send out compound RTCP packet on the connection. Each compound RTP packet except the last one contains a SR (Sender Report) and a SDES (Source Description). The last RTCP packet contains an additional BYE packet.
Chapter 5 Linksys IP Phone Field Reference SIP Tab Field Description INFOREQ Dynamic Payload INFOREQ dynamic payload type. (not applicable to SPA901) Defaults to blank. G726r16 Dynamic Payload G.726-16 dynamic payload type. Ranges from 96-127. Defaults to 98. G726r24 Dynamic Payload G.726-24 dynamic payload type. Ranges from 96-127. Defaults to 97. G726r32 Dynamic Payload G726r32 dynamic payload type. (not applicable to SPA901) Defaults to 2. G726r40 Dynamic Payload G.
Chapter 5 Linksys IP Phone Field Reference SIP Tab Field Description G729a Codec Name G.729a codec name used in SDP. (not applicable to SPA901) Defaults to G729a. G729b Codec Name G.729b codec name used in SDP. (not applicable to SPA901) Defaults to G729ab. G723 Codec Name G.723 codec name used in SDP. (not applicable to SPA901) Defaults to G723. EncapRTP Codec Name EncapRTP codec name used in SDP. (not applicable to SPA901) Defaults to encaprtp.
Chapter 5 Linksys IP Phone Field Reference SIP Tab Field Description STUN Enable Enables the use of STUN to discover NAT mapping. Select yes or no from the drop-down menu. Defaults to no. STUN Test Enable If the STUN Enable feature is enabled and a valid STUN server is available, the Linksys IP phone can perform a NAT-type discovery operation when it powers on. It contacts the configured STUN server, and the result of the discovery is reported in a Warning header in all subsequent REGISTER requests.
Chapter 5 Linksys IP Phone Field Reference Provisioning Tab Provisioning Tab For information about the Provisioning page, see the Linksys SPA Provisioning Guide. Linksys IP Phone Administrator Guide 5-18 Firmware Version 5.
Chapter 5 Linksys IP Phone Field Reference Regional Tab Regional Tab This section describes the fields for the following headings on the Regional tab: • Call Progress Tones, page 5-19 • Distinctive Ring Patterns, page 5-20 • Control Timer Values (sec), page 5-21 • Vertical Service Activation Codes, page 5-22 • Vertical Service Activation Codes, page 5-22 • Outbound Call Codec Selection Codes, page 5-25 • Miscellaneous, page 5-27 Call Progress Tones Note None of the following parameters appl
Chapter 5 Linksys IP Phone Field Reference Regional Tab Field Description Confirm Tone Brief tone to notify the user that the last input value has been accepted. Defaults to 600@-16; 1(.25/.25/1). SIT1 Tone Alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the SIP screen. Defaults to 985@-16,1428@-16,1777@-16;20(.380/0/1,.380/0/2,.380/0/3,0/4/0).
Chapter 5 Linksys IP Phone Field Reference Regional Tab Field Description Cadence 1 Cadence script for distinctive ring 1. Defaults to 60(2/4). Cadence 2 Cadence script for distinctive ring 2. Defaults to 60(.3/.2, 1/.2,.3/4. Cadence 3 Cadence script for distinctive ring 3. Defaults to 60(.8/.4,.8/4). Cadence 4 Cadence script for distinctive ring 4. Defaults to 60(.4/.2,.3/.2,.8/4). Cadence 5 Cadence script for distinctive ring 5. Defaults to 60(.2/.2,.2/.2,.2/.
Chapter 5 Linksys IP Phone Field Reference Regional Tab Field Description Interdigit Long Timer Long timeout between entering digits when dialing. The interdigit timer values are used as defaults when dialing. The Interdigit_Long_Timer is used after any one digit, if all valid matching sequences in the dial plan are incomplete as dialed. Range: 0–64 seconds. (Not applicable to SPA901) Defaults to 10.
Chapter 5 Linksys IP Phone Field Reference Regional Tab Field Description Cfwd No Ans Act Code Forwards no-answer calls to the extension specified after the activation code. Defaults to *92. Cfwd No Ans Deact Code Cancels call forwarding of no-answer calls. Defaults to *93. CW Act Code Enables call waiting on all calls. Defaults to *56. CW Deact Code Disables call waiting on all calls. Defaults to *57. CW Per Call Act Code Enables call waiting for the next call. Defaults to *71.
Chapter 5 Linksys IP Phone Field Reference Regional Tab Field Description Secure One Call Act Code Makes the next outbound call secure. (It is redundant if all outbound calls are secure by default.) Defaults to *18. Secure One Call Deact Code Makes the next outbound call not secure. (It is redundant if all outbound calls are not secure by default.) Defaults to *19. Paging Code The star code used for paging the other clients in the group. Defaults to *96.
Chapter 5 Linksys IP Phone Field Reference Regional Tab Field Description Feature Dial Services Codes These codes tell the Linksys IP phone what to do when the user is listening to the first or second dial tone. One or more *code can be configured into this parameter, such as *72, or *72|*74|*67|*82, etc. Max total length is 79 chars. This parameter applies when the user has a dial tone (first or second dial tone).
Chapter 5 Linksys IP Phone Field Reference Regional Tab Note None of the following parameters apply to the SPA901. Field Description Prefer G711u Code Makes this codec the preferred codec for the associated call. Defaults to *017110. Force G711u Code Makes this codec the only codec that can be used for the associated call. Defaults to *027110. Prefer G711a Code Makes this codec the preferred codec for the associated call.
Chapter 5 Linksys IP Phone Field Reference Regional Tab Field Description Force G729a Code Makes this codec the only codec that can be used for the associated call. Defaults to *02729. Miscellaneous Note Only the first four parameters apply to the SPA901: • Set Local Date • Set Local Time • Time Zone • Time Offset Field Description Set Local Date (mm/dd) Sets the local date (mm represents the month and dd represents the day). The year is optional and uses two or four digits.
Chapter 5 Linksys IP Phone Field Reference Regional Tab Field Description Daylight Saving Time Rule Enter the rule for calculating daylight saving time; it should include the start, end, and save values. This rule is comprised of three fields. Each field is separated by ; (a semicolon) as shown below. Optional values inside [ ] (the brackets) are assumed to be 0 if they are not specified. Midnight is represented by 0:0:0 of the given date.
Chapter 5 Linksys IP Phone Field Reference Regional Tab Field Description Dictionary Server Script Defines the location of the dictionary server, the languages available and the associated dictionary. The syntax is as follows: Defaults to blank and the maximum number of characters is 512.
Chapter 5 Linksys IP Phone Field Reference Phone Tab Phone Tab This section describes the fields for the following headings on the Phone tab: General, page 5-30 Line Key 1/2/3/4/5/6, page 5-30 Miscellaneous Line Key Settings, page 5-31 Line Key LED Pattern, page 5-31 Supplementary Services, page 5-33 Ring Tone, page 5-34 Auto Input Gain (dB), page 5-35 General Field Description Station Name A name to identify this station (reserved for future use).
Chapter 5 Linksys IP Phone Field Reference Phone Tab Field Description Extension Select an extension to be used for this line key. Choices are: One-line phone: 1 or disabled, Four-line phone: 1, 2, 3, 4, or disabled. Six-line phone: 1, 2, 3, 4, 5, 6, or disabled. Defaults to 1. Short Name A short label shown on the LCD display for Line key 1/2/3/4/5/6. (Not applicable to SPA901) Share Call Appearance (Not applicable to SPA901) Yes indicates that Line Key 1/2/3/4/5/6 is a shared call appearance.
Chapter 5 Linksys IP Phone Field Reference Phone Tab Field Description Remote Undefined LED LED pattern during the Remote Undefined state, where the shared call state is undefined (the station is still waiting for the state information from the application server). Not applicable if the call appearance is not shared. Leaving this entry blank indicates the default value of c=r;p=d.
Chapter 5 Linksys IP Phone Field Reference Phone Tab Supplementary Services Enable or disable the corresponding supplementary services on the phone. A value of “yes” indicates enabled; “no” indicates disabled. Note Some of the parameters in this section do not apply to the WIP310 wireless phone. None of the following parameters apply to the SPA901. Field Description Conference Serv Enable/disable Three way conference service. Defaults to yes.
Chapter 5 Linksys IP Phone Field Reference Phone Tab Field Description Call Pick Up Serv Enable/disable the call pickup service. Defaults to yes. ACD Login Serv Enable/disable the ACD Login Service, used for call centers. Typically enabled with the parameter. Defaults to no. Group Call Pick Up Serv Enable/disable the group call pickup service. Defaults to yes. ACD Ext The extension used for handling ACD calls. Select from 1, 2, 3, 4, 5, or 6. Defaults to 1.
Chapter 5 Linksys IP Phone Field Reference Phone Tab Auto Input Gain (dB) This section does not apply to the WIP310 wireless phone. Field Description Handset Input Gain The amount of amplification to apply to the audio input signal for the handset. Defaults to zero. Headset Input Gain The amount of amplification to apply to the audio input signal for the headset. (Not applicable to SPA901) Defaults to zero.
Chapter 5 Linksys IP Phone Field Reference Ext Tab Ext Tab The Ext tabs vary by phone: • SPA901: Ext 1 tab • SPA942: Ext 1, 2, 3,and 4 tabs • SPA962: Ext 1, 2, 3, 4, 5, and 6 tabs This section describes the fields for the following Ext tab headings: • General, page 5-36 • Share Line Appearance, page 5-37 • NAT Settings, page 5-37 • Network Settings, page 5-37 • SIP Settings, page 5-38 • Call Feature Settings, page 5-40 • Proxy and Registration, page 5-41 • Subscriber Information, pag
Chapter 5 Linksys IP Phone Field Reference Ext Tab Share Line Appearance Field Description Share Ext Indicates whether this extension is to be shared with other stations or private. If the extension is not shared, then a call appearance assigned to this extension is not shared, regardless the setting of for that call appearance.
Chapter 5 Linksys IP Phone Field Reference Ext Tab Field Description SIP TOS/DiffServ Value TOS/DiffServ field value in UDP IP packets carrying a SIP message. Defaults to 0x68. SIP CoS Value CoS value for SIP messages. Defaults to 3. RTP TOS/DiffServ Value ToS/DiffServ field value in UDP IP packets carrying RTP data. Defaults to 0xb8. RTP CoS Value CoS value for RTP data. Defaults to 6. Network Jitter Level Determines how jitter buffer size is adjusted by the Linksys IP phone.
Chapter 5 Linksys IP Phone Field Reference Ext Tab Field Description Auth Resync-Reboot If this feature is enabled, the Linksys IP phone authenticates the sender when it receives the NOTIFY resync reboot (RFC 2617) message. To use this feature, select yes. Otherwise, select no. Defaults to yes. SIP Proxy-Require The SIP proxy can support a specific extension or behavior when it sees this header from the user agent.
Chapter 5 Linksys IP Phone Field Reference Ext Tab Field Description SIP Debug Option SIP messages are received at or sent from the proxy listen port. This feature controls which SIP messages to log. Choices are as follows: • none—No logging. • 1-line—Logs the start-line only for all messages. • 1-line excl. OPT—Logs the start-line only for all messages except OPTIONS requests/responses. • 1-line excl. NTFY—Logs the start-line only for all messages except NOTIFY requests/responses.
Chapter 5 Linksys IP Phone Field Reference Ext Tab MOH Server User ID or URL of the auto-answering streaming audio server. When only a user ID is specified, the current or outbound proxy is contacted. Music-on-hold is disabled if the MOH Server is not specified. Defaults to imusic when used with a SPA9000 IP PBX. Message Waiting Indicates whether the Message Waiting Indicator on the phone is lit. This parameter is toggled by a message from the SIP proxy to indicate if a message is waiting.
Chapter 5 Linksys IP Phone Field Reference Ext Tab Field Description Proxy SIP proxy server and port number set by the Service Provider for all outbound requests. For example: 192.168.2.100:6060. Use Outbound Proxy Enable the use of . If set to no, and
Chapter 5 Linksys IP Phone Field Reference Ext Tab Field Description Proxy Redundancy Method Select Normal or Based on SRV port. The phone creates an internal list of proxies returned in the DNS SRV records. If you select Normal, the list contains proxies ranked by weight and priority. If you select Based on SRV, the phone uses normal, then inspects the port number based on the first listed proxy port. Defaults to Normal.
Chapter 5 Linksys IP Phone Field Reference Ext Tab call actually uses G.729a. If the G.729a resource is already allocated and since only one G.729a resource is allowed per device, no other low-bit-rate codec may be allocated for subsequent calls; the only choices are G711a and G711u. On the other hand, two G.723.1/G.726 resources are available per device. Therefore it is important to disable the use of G.729a in order to guarantee the support of two simultaneous uses of the G.723/G.726 codecs.
Chapter 5 Linksys IP Phone Field Reference Ext Tab Field Description FAX CNG Detect Enable Defaults to yes. FAX Passthru Codec Codec to use for FAX passthru (G711u or G711a). Defaults to G711u. FAX Codec Symmetric Force unit to use symmetric codec druing FAX passthru. Defaults to yes. FAX Passthru Method Choose None, NSE, or ReINVITE. Defaults to NSE. FAX Process NSE Defaults to yes. FAX Disable ECAN Set to yes to automatically disable Echo Canceller when FAX tone is detected. Defaults to no.
Chapter 5 Linksys IP Phone Field Reference Ext Tab Dial Plan Note The following parameters do not apply to the SPA901. The default dial plan script for each line is as follows: (*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2-9]xxxxxx|xxxxxxxxxxxx.).
Chapter 5 Linksys IP Phone Field Reference Ext Tab Field Description Dial Plan Dial plan script for this line. The dial plan syntax is expanded in the SPA to allow the designation of three parameters to be used with a specific gateway: • uid – the authentication user-id • pwd – the authentication password • nat – if this parameter is present, use NAT mapping Each parameter is separated by a semi-colon (;).
Chapter 5 Linksys IP Phone Field Reference User User This section describes the fields for the following headings on the User tab: • Call Forward, page 5-48 • Speed Dial, page 5-48 • Supplementary Services, page 5-48 • Web Information Service Settings (SPA962), page 5-49 • Traffic Service Information Settings (SPA962), page 5-49 • Audio Volume, page 5-50 • Phone GUI Menu Color Settings (SPA962 only), page 5-50 Call Forward See Vertical Service Activation Codes, page 5-22 for information on
Chapter 5 Linksys IP Phone Field Reference User Web Information Service Settings (SPA962) Note The following parameters apply only to the SPA962. . Field Description RSS Feed URL [1-5] URLs for Local and World news, Finance, Sports, and Politics. For more information, including default URLs, see “RSS Newsfeeds (SPA962)” section on page 3-20. Feed Data Update Interval(m) Interval at which the news feed is updated. Defaults to 15 seconds. Scrolling Timer(s) Scrolling timer. Defaults to 0.8 seconds.
Chapter 5 Linksys IP Phone Field Reference User Audio Volume Note Many of the following parameters do not apply to the SPA901. Field Description Ringer Volume Sets the default volume for the ringer. Speaker Volume Sets the default volume for the speakerphone. Handset Volume Sets the default volume for the handset. Headset Volume Sets the default volume for the headset. Phone GUI Menu Color Settings (SPA962 only) Note The following parameters apply only to the SPA962.
Chapter 5 Linksys IP Phone Field Reference 932 Tab (SPA962 only) 932 Tab (SPA962 only) This tab includes the following sections: • General, page 5-51 • Unit 1, page 5-52 • Unit 2, page 5-53 General Field Description Subscribe Expires Specifies how long the subscription remains valid. After the specified period of time, elapses, the SPA932 initiates a new subscription. Defaults to 1800. Subscribe Retry Interval Specifies the length of time to wait to try again if subscription fails.
Chapter 5 Linksys IP Phone Field Reference 932 Tab (SPA962 only) Unit 1 Field Description Unit 1 Key 1-32 This field lets you enter a string that defines the extension and other parameters associated with each lighted button on the first SPA932 unit. Keywords and values are case-sensitive.
Chapter 5 Linksys IP Phone Field Reference 932 Tab (SPA962 only) Unit 2 Field Description Unit 2 Key 1-32 See the description for Unit 1. Linksys IP Phone Administrator Guide Firmware Version 5.
Chapter 5 Linksys IP Phone Field Reference SPA932 Status SPA932 Status This page provides two tabs to display the status of up to two SPA932 units that are supported by a single SPA962: • Unit 1—Displays information about the first SPA932 sidecar unit. • Unit 2—Displays information about the second SPA932 sidecar unit. Each tab provides the read-only fields described in the following table: Field Description Unit Enable Displays if the Unit is enabled or disabled.
A P P E N D I X A Acronyms A/D Analog To Digital Converter ANC Anonymous Call B2BUA Back to Back User Agent BLF Busy Lamp Field Bool Boolean Values.
Appendix A FXS Foreign eXchange Station GW Gateway ITU International Telecommunication Union HTML Hypertext Markup Language HTTP Hypertext Transfer Protocol HTTPS HTTP over SSL ICMP Internet Control Message Protocol IGMP Internet Group Management Protocol ILEC Incumbent Local Exchange Carrier IP Internet Protocol ISP Internet Service Provider ITSP IP Telephony Service Provider IVR Interactive Voice Response LAN Local Area Network LBR Low Bit Rate LBRC Low Bit Rate Codec MC
Appendix A Acronyms SDP Session Description Protocol SDRAM Synchronous DRAM sec seconds SIP Session Initiation Protocol SLA Shared line appearance SLIC Subscriber Line Interface Circuit SP Service Provider SPA Linksys Phone Adaptor SRTP Secure Real-time Transport Protocol SSL Secure Socket Layer TFTP Trivial File Transfer Protocol TCP Transmission Control Protocol UA User Agent uC Micro-controller UDP User Datagram Protocol URL Uniform Resource Locator VM Voicemail VMWI
Appendix A Acronyms Linksys IP Phone Administrator Guide A-4 Firmware Version 5.
A P P E N D I X B Glossary ACD (Automatic Call Distribution)—A switching system designed to allocate incoming calls to certain positions or agents in the order received and to hold calls not ready to be handled (often with a recorded announcement). Area code—A 3-digit code used in North America to identify a specific geographic telephone location. The first digit can be any number between 2 and 9. The second and third digits can be any number. Billing increment—The division by which the call is rounded.
Appendix B Glossary Dedicated Access Line (DAL)—Provided by the local exchange carrier. An access line from the customer’s telephone equipment directly to the long-distance company’s switch or POP. Demarcation point—This is where the LEC ownership and responsibility (wiring, equipment) ends and the customer’s responsibilities begin. Direct Inward Dialing (DID)—Allows an incoming call to bypass the attendant and ring directly to an extension. Available on most PBX systems and a feature of Centrex service.
