620-05600390 — Release 5.6.2 LINKSYS SPA-941 TELEPHONE USER GUIDE WWW www.tekelec.
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Table of Contents •••••• 1 Your Linksys SPA-941 Telephone Introduction .................................................................................................1 Accessing Phone Features ................................................................................... 1 In This Manual ....................................................................................................... 1 Telephone Description ...............................................................................
3 System Telephone Features Feature Activation Digit ........................................................................... 13 Abbreviated Dial ....................................................................................... 13 Creating an Abbreviated Dial Code ..................................................................... 13 Using an Abbreviated Dial Code ......................................................................... 14 Modifying an Abbreviated Dial Code ......................
Using the Phone ............................................................................................ 27 Using Star Codes .......................................................................................... 27 Call Return ................................................................................................ 27 Call Trace .................................................................................................. 27 Call Waiting ..................................................
Modifying a Meet-Me Conference ....................................................................... 40 Getting a List of Meet-Me Conferences............................................................... 41 MultiCall Park ............................................................................................ 41 Parking a Call ...................................................................................................... 41 Retrieving a Parked Call.............................................
Deactivating Remote Phone via Web Portal ....................................................... 54 Feature Interaction: Remote Phone with Find-Me............................................... 55 Selective Call Forward ............................................................................. 55 Enabling/Disabling Selective Call Forward.......................................................... 55 Entering the Forwarding Destination Number .....................................................
Zeroing Out to a Custom Operator ......................................................... 72 Replaying a Message ............................................................................... 73 Saving a Message ..................................................................................... 73 Skipping to the Next Message ................................................................. 73 Deleting a Message ..................................................................................
Rewind to the Beginning of a Message ............................................................... 90 Fast Forward to the End of a Message ............................................................... 90 Pause Play of a Message.................................................................................... 91 Composing Messages before Sending .................................................. 91 Compose and Send a Message ..........................................................................
6 Voice Mail Features (Option B Menu) Menus and Commands ..........................................................................103 Accessing Your Voice Mail .................................................................... 106 From your phone ............................................................................................... 106 From any other internal phone .......................................................................... 107 From any outside touchtone phone.....................
Editing or Modifying a Group ............................................................................. 118 Listing Members of a Group ........................................................................ 119 Adding a Member to a Group ...................................................................... 119 Deleting a Group Member ........................................................................... 119 Play the Group Name .......................................................................
x Table of Contents
Your Linksys SPA-941 Telephone 1 Introduction This guide describes how to use all of the features that are provided by the T6000 telephone system on your Linksys SPA-941 telephone. Accessing Phone Features Some features require you to dial an activating digit followed by a numeric code. The default value for this activating digit is 5 and it is used throughout this guide. However, your system administrator may choose to use another digit for this function.
Linksys SPA-941 Features Table Display Ringer Indicator Four Softkeys Four Line Buttons Scroll Key and “More” key Voice Mail Hold Settings Mute Volume Headset Numeric Keypad Speakerphone Figure 1: Linksys SPA-941 Ip Telephone Linksys SPA-941 Features Table Features 2 Descriptions Display The LCD display shows call status, dialing and directory information as well as menu items. Ringer Indicator This indicator flashes red when there is an incoming call.
In This Manual Features Descriptions Scroll Key and “More” Key The buttons allow the user to scroll up and down menu items on the display. Pressing the right side of the button provides “More” information/additional choices for the menu options shown on the display Voice Mail Acts as a speed dial to the user’s voice mail. Hold Places the call on Hold. The Line button for the call that is on hold will be flashing red while the call is on hold. To resume the held call, press the blinking Line button.
Moving Your Telephone 4 Your Linksys SPA-941 Telephone Linksys SPA-941 Telephone User Guide 620-05600390
2 Basic Phone Features Adjusting the Volume 1. Activate the handset, headset, or speakerphone. 2. Press the Volume key once. A horizontal scale displays on the phone to indicate the volume level. 3. Press the Scroll key (up or down) to adjust the volume as desired. The setting is automatically saved. Adjusting the Ringer Volume 1. While the phone is ringing, press the Volume key once. A horizontal scale displays on the phone to indicate the volume level. 2.
Hanging Up Hanging Up To hang-up the phone, use one of these options: • • • • Replace the handset in its cradle. Press the line key and replace the handset. Press the Headset ( ) key (if using a headset). Press the Speaker ( ) key (if using the speakerphone). Line Indicators The numbers assigned to each of the line keys on the Linksys phone appear on the LCD display.
Using the Main Display softkeys Managing Missed Calls The Linksys phone will display the number of missed calls. You can view the caller ID and return the call, if desired. Using the Main Display softkeys When you have missed calls, the softkeys on the main display will show “lcr” (last call redial) on the left, and “miss” on the right. • • If you press the lcr softkey, the phone will redial the first missed call.
Preferences Preferences There are many Preference settings that can be configured on your Linksys SPA941 phone. The possible configuration items are: • • • • • • • • • • Block Caller ID Block Anonymous Call Do Not Disturb (unsupported) Secure Call Dial Assistance Preferred Audio Device Auto Answer Page Send Audio to Speaker Time Format Date Format To configure your phone preferences: 1. Press the Settings ( ) key and press 5 or use the scroll down key to select Preferences from the list. 2.
Accessing the Directory Selecting a Ringer Sound To change the sound of your telephone’s ringer (“personalized ringing”), follow these steps: 1. Press the Settings ( appear. ) key. On the phone display, a list of four options 2. Use the scroll down arrow key to highlight option number 4, Ring Tone (or press 4 on your number pad). 3. Press the select softkey below the phone display. On the phone display, a list of extensions appears. Ext 1:THx represents Line 1 on the phone.
Directory Services Adding Entries to the Directory You can manually add entries to the directory or save incoming call information in the directory. To manually add a directory entry: 1. Access the directory: • • With the handset on-hook, press the dir softkey or press the Settings ( the select softkey. ) key and highlight the Directory entry and press 2. Press the add softkey. 3.
Speakerphone Troubleshooting • • Answered Calls Missed Calls 3. Use the scroll key to select the desired call that you would like to dial. 4. Either lift the handset, or press the dial softkey, or the Speaker or Headset key to dial the selected entry or press cancel to exit the Call History. Using the Speakerphone Your telephone contains a speakerphone that lets you converse “hands free” without having to use the handset.
Using the Speakerphone 12 Basic Phone Features Linksys SPA-941 Telephone User Guide 620-05600390
3 System Telephone Features This chapter contains an alphabetical summary of all features that may be provided on your telephone. You will only be able to use those features that have been configured on to your telephone by the system administrator. NOTE: The features on your phone are set by the service provider. It is possible that some system features are not provided for your phone.
Abbreviated Dial 5. Dial the phone number you want to assign to this Abbreviated Dial code, followed by #. The phone number you entered for this Abbreviated Dial number is repeated back. NOTE: Be sure to enter all the numbers normally required to dial the call. This includes the area code for long distance calls and may include the area code for local calls in some areas. 6. Press # to save or * to exit without saving. 7. Program or verify another Abbreviated Dial code or hang up to exit.
Verifying an Abbreviated Dial Number 2. Press the dial soft key or pickup the handset. A voice prompt will lead you through the remaining steps. 3. Press 1 to program (set) the Abbreviated Dial code (00-99). 4. Press the digits of the Abbreviated Dial code to delete followed by the # sign. A confirmation message tells you: “No number was entered.” 5. Program or verify another Abbreviated Dial code or hang up to exit. Verifying an Abbreviated Dial Number 1. Press 75*. 2.
Blind Transfer If you are required to enter an authorization code for a call, follow these steps: 1. Access an outside line. 2. Press the # sign. 3. Enter the authorization code (obtained from your system administrator). When the correct code is entered, you hear dial tone. 4. Enter the desired number you want to call. Blind Transfer Use this feature to transfer a call to another number without having to announce it. See also “Transfer” on page 62. 1.
Enabling/Disabling Call Block Call Block (Selective Call Rejection) Call Block (also known as Selective Call Rejection) allows you to program your phone to reject calls from a list of telephone numbers. All calls from phones on the list receive a message which says you are not accepting calls. To use this feature (*60), you create a list of telephone numbers (internal or external) that receive the message when a call with that caller ID appears at your telephone.
Call Block (Selective Call Rejection) You are returned to the Selective Call Forward menu. 4. Select a menu item or hang up. NOTE: Adding a number this way does not affect any numbers already on your list, but simply adds the most recent caller to your blocked list. Adding Numbers to Call Block List 1. Press *60 or *80 on the telephone keypad. 2. Press the dial soft key or pickup the handset. A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices. 3.
Deleting Numbers from Call Block A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices. 3. Press 5 to delete telephone numbers from the list of numbers which will be blocked. 4. The voice prompt provides options for deleting members including: • Press 1 if you know the number to delete; (see Step 4) • Press 2 for a list of numbers; (see Step 8) • Press 3 to delete all numbers; (see Step 14) • Press * to return to the Call Block menu. 5.
Call Forward (All Calls) Call Forward (All Calls) Call Forward (All Calls) allows you to forward all calls for your phone to the number you enter. Calls will not ring at your phone and will be sent to the number you entered as the forward destination. If your telephone has a display, it will show that your telephone is forwarded. You can forward calls to an IP or non-IP phone.
Disabling Call Forward (All) If you entered an external number, but are not allowed to forward calls to external numbers, a prompt states the number is invalid and requests you enter a number. 5. If you pressed *, return to step 2 or hang up. 6. If you pressed #, you are offered the option to verify the forwarding number. • • 7. 8. Press 1 to verify the number you entered. Press 2 to enable the number. Go to step 8. If you pressed 1, the forwarding number is dialed.
Call Forward (Busy) Enabling Call Forward (Busy) NOTE: The display will show the available options as the prompts are played. Depending on available space on the display, the final entry (usually * for re-enter or exit) may not appear completely. 1. Press 76* on the telephone keypad and press the dial soft key. • If you do not have a previously configured forward number, you will be instructed to enter a forwarding number and press #.
Disabling Call Forward (Busy) Disabling Call Forward (Busy) 1. Press 77* on the telephone keypad. 2. Press the dial soft key. 3. Call forwarding (all) is disabled and the phone hangs up. Call Forward (No Answer) Call Forward (No Answer) allows you to forward calls that are unanswered at your phone (when the phone is not being used) to the number you enter. NOTE: If you are on a call and another call comes to your phone, the phone is considered busy.
Call Forward (Out of Service) 4. A prompt asks you to confirm the forwarding number: • • Press # to confirm Press * to re-enter the forwarding number NOTE: If you entered an external number, but are not allowed to forward calls to external numbers, a prompt states the number is invalid and requests you enter a number. 5. If you pressed *, return to step 2 or hang up. 6. If you pressed #, you are offered the option to verify the forwarding number. • • 7. 8.
Enabling Call Forward (Out of Service) External forwarding must be supported by your system for external numbers to be accepted. Be sure to include the access code for an outside line and the area code, if necessary, with the external number. Up to 20 digits may be entered. Enabling Call Forward (Out of Service) NOTE: The display will show the available options as the prompts are played.
Call Pickup • 8. Answering machine or voice mail answers: Press # to escape, and then press # to enable the forwarding number or * to exit without enabling forwarding. Forwarding for all calls is enabled. Disabling Call Forward (Out of Service) 1. Press 71* on the telephone keypad. 2. Press the dial soft key. 3. Call forwarding (all) is disabled and the phone hangs up. Call Pickup This feature lets you use one phone to answer another phone that is ringing.
Group Call Pickup Using the Phone 1. Press the More key until you see the GrPick soft key. 2. Press the GrPick softkey to answer the phone and begin speaking with the caller. Using Star Codes 1. Press *06 on the telephone keypad. 2. Press the dial soft key. 3. Pick up the handset or press line or Speaker button. 4. Begin speaking with the caller. Call Return Using this feature dials the telephone number of the last incoming call.
Call Waiting Your phone number and the caller ID of the offending caller is recorded in the phone system’s Call Data Record (CDR). Check with your service provider to retrieve the phone number of the traced call from the CDR. Note the time and date that you traced the call, as this will help the system administrator find the call in the CDR file. Call Waiting If your phone is configured with Call Waiting, you can answer an incoming call without disconnecting from the current call.
Suspending Call Waiting Call Waiting with ID Manager While already on a phone call, this feature allows the user to view the Caller ID of a second incoming phone call and decide how the second call should be handled. The user has four options: • • • • Answer the new call and put the current on hold. Press 1 to send the call to voice mail. Press 2 to send a "Please Hold" announcement to the incoming caller. Press 3 to send a "Call Me Back" announcement to the incoming caller.
Dial Tone and Ringer Patterns 2. Press the conf soft key. 3. Dial the number of the person that you want to include in the conference and press the dial soft key. 4. When the person answers, inform the party about the conference and then press the conf button to add that party into the conference call. 5. Repeat steps 1-3 to add additional parties to the conference. Conference Call Tips • The parties connected to the conference call remain connected to each other while you add additional parties.
Conference Call Tips • Priority Ring – The call screening feature allows users to designate specific callers as important enough to ring through to their telephone even if Do Not Disturb is activated. A different ring tone is provided for calls assigned the Priority Call option. See “Priority Call” on page 43. Group Speed Dial This feature provides additional speed dialing capabilities beyond those provided by the Abbreviated Dial feature.
Hunt Groups Hunt Groups The Hunt Group feature allows the system to distribute calls made to a specific "pilot" number or to any member of a defined group based on the specified hunting order. If you have a phone with a display, you will see either the caller ID for the call or the hunt group name, depending on how your hunt group is configured.
Retrieving a Parked Call Intercom Calls (Receive Only) Incoming Intercom calls are announced by a brief dial-tone followed by the intercom tones. A tone is played every 60 seconds during active intercom calls. Picking Up a Parked Call This feature lets you pick up a specific parked call from a group of parked calls. When parked, a call is assigned an ID number by the system. Using the parked call ID, you can pick up the parked call from anywhere in the system.
Meet-Me Conference Anyone can join Meet-Me Conferences from both internal and external telephones by dialing the correct numbers and entering the required ID. The default internal access number is 522, but your system may be different. Check with your system administrator for the internal access number you should use.
Joining a Meet-Me Conference • If you are the first to join the conference: “Your conference call is active. You are the first caller to join this conference. Please wait for the next participant.” • If participants have already joined the conference: “You are now being connected to the conference”. • If you are within 5 minutes before the start of the conference call: “Your conference will start in a few minutes, please wait or call back later.
Meet-Me Conference When... And if... Then Another participant joins the conference. You were listening to the First Caller announcement when silence was started. You will be connected to the conference. You are the moderator. You perform any floor control operation. You will be prompted with the appropriate announcement and connected to the appropriate announcement based on the conference state. The Start Soon announcement was playing when silence was started. The moderator mutes or unmutes you.
Joining a Meet-Me Conference Extending the Conference Duration Five minutes prior to the end of the call, the system plays a message to the moderator that the conference will end in five minutes. Instructions are provided to the moderator on how to extend the conference call, if desired. The moderator can extend the conference in increments of 5 minutes at any time during the call by pressing *6 for as long as needed or until the next scheduled conference call.
Meet-Me Conference Muting a Conference Call Only the moderator of the meet-me conference call can mute (disable the ability to speak in the conference) all parties in the meet-me conference call. The moderator also has the ability to un-mute (restore conversation). The Mute function is toggled from the keypad by pressing *5 to enable or disable the mute function. When Mute is in effect, the moderator can still speak to all members of the conference, but members of the conference cannot heard.
Scheduling a Meet-Me Conference • Press #9 to lower your hand Raising your hand can be used to ask for permission to speak when the conference has been muted. It can also be used if the moderator wants to poll partiticpants and asks for a show of hands. Both guest participants and the moderator can raise/ lower their hands using these coeds.
Meet-Me Conference • Hang up. Canceling a Meet-Me Conference You may cancel a conference reservation at any time; however, conference reservations are frozen 30 minutes before the start time and cannot be cancelled after that time. 1. If dialing internally, dial the Meet-Me Schedule number (default is 523). Otherwise, dial the ten-digit conference access number. 2. Either press the dial soft key or pick up the handset. 3. Press 2 to cancel a conference call. 4.
Getting a List of Meet-Me Conferences The date must be within 365 days of the current date. 9. Enter the 4-digit start time of the conference call in 24-hour format (HHMM). All start times must be in quarter hour increments (e.g., 0800, 0815, 0830, 0845) 10. Enter the length of the conference call in 15-minute increments (e.g., 15, 30, 45, etc.) followed by the # key. 11. Enter the number of participants (conference ports to reserve) followed by the # key.
Music on Hold 3. Enter *11 and press the dial soft key. You will hear a prompt stating the extension where the call is parked. NOTE: Write down the Park Number because you will need to know it to retrieve this parked call. 4. Hang up. Retrieving a Parked Call NOTE: You can retrieve parked calls using any phone in the system. 1. Pick up the handset or press the speaker button (if available). 2. Dial the call ID number of the parked call you wish to retrieve. 3. Speak with the parked caller.
Enabling/Disabling Priority Call NOTE: You can pick the handset up at any time to conduct a private conversation. Permanent Caller ID Block Release If you chose to have your caller ID information blocked on all calls, this feature allows your caller ID information to be sent for this call only. Your caller ID may be required for some calls to be completed.
Priority Call 1. Press *61. 2. Press the dial soft key or pickup the handset. A voice prompt tells you whether Priority Call is enabled or disabled and then gives the menu choices. 3. Press 1 to enable Priority Call if it is disabled or to disable the feature if it is enabled. 4. Hang up. Adding Members to the Priority Call List 1. Press *61. 2. Press the dial soft key or pickup the handset. A voice prompt tells you whether Priority Call is enabled or disabled and then gives the menu choices.
Deleting Priority Call Members 2. Press the dial soft key or pickup the handset. A voice prompt tells you whether Priority Call is enabled or disabled and then gives the menu choices. 3. Press 4 to delete telephone numbers from the list of members who will trigger the priority ring. The voice prompt provides options for deleting members including: 4.
Privacy Guard 13. Press * to return to the Priority Call menu or hang up. 14. Press 3 to immediately delete all member numbers. The voice prompt announces that all phone numbers have been removed from the list and you are returned to the Priority Call menu. 15. Select a menu item or hang up. Privacy Guard Privacy Guard is a call screening service that works with Caller ID to identify all incoming calls that have no Caller ID, such as calls that are Anonymous, Unavailable, Out-of-Area, or Private.
Answering Privacy Guard Call The announcement explains you do not accept unidentified calls and that their Caller ID information was not received. They are instructed to do one of the following: • • Press 1 to enter an access code. Press 2 to record their name so that the call can be announced, . If they enter anything other than the menu options, they will be prompted two more times to enter a valid menu option. If they do not select a valid option in the allowed time, the call is dropped.
Privacy Guard • • Press 2 to play an announcement to the caller that you are unavailable. Press 3 to transfer the caller to voice mail. NOTE: Option 3 will be available if you have a voice mail button on your telephone for your voice mail mailbox or for another voice mail mailbox, such as the main number (attendant phone) or another person’s mailbox (executive assistant phone). However, if you do not have your own mailbox and choose this option, you will get reorder (fast busy).
Managing the Selective Caller List A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices. 3. Press 2 to set or change the 3-digit Access Code. 4. Enter the Access Code by pressing the desired digit keys on the telephone keypad. 5. Press # to save the entry or * to exit without saving. 6. Select a menu item or hang up. Listening to Access Code 1. Press *88 on the telephone keypad. 2. Press the dial soft key or pick up the handset.
Privacy Guard Listening to the List 1. Press *88 on the telephone keypad. 2. Press the dial soft key or pick up the handset. A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices. 3. Press 5 to hear the numbers in the Selective Call List. 4. The first number in the Selective Call List is played. 5. Press # to hear the next number. Continue pressing # until you have heard all the numbers.
Using the Phone e. Select a menu item or hang up. 7. If you pressed 3, all numbers in the list are immediately deleted and you return to the main menu. CAUTION There is no confirmation for deleting all numbers in the Selective Call List. As soon as you press 3 all numbers are deleted. Be very sure this is what you want to do before pressing 3. 8. Select a menu item or hang up. Redial This feature lets you redial the last number (internal or external) that you dialed. Using the Phone 1.
Remote Phone 3. Enter the phone’s password, followed by the # key If you have your phone forwarded to another phone, your current forwarding number is announced. 4. Enter the new forwarding number followed by the # key. Enter the number as if you were dialing it, including the area code if necessary. You hear an announcement that the forwarding number has been changed and the call is idled. Canceling Remote Forwarding 1. Dial the DID number for Remote Access to Call Forwarding.
Dial-in Setup of Remote Phone WARNING If you dial an emergency number (such as 911) from the remote phone while it is in remote mode (the phone will be playing on-hold music), an announcement tells you that number is not allowed from Remote Phone and advises you to hang up the phone and try again. Until you hang up the phone and disconnect from the Remote Phone feature, you will receive the announcement.
Remote Phone Web Portal Setup of Remote Phone The remote phone feature can be activated via the Web Portal by selecting Options > Remote. You must check the box labeled Enable Remote User, then enter the phone number of the remote phone (for example, a cell phone or hotel phone number). From the Web Portal, you can check a box to Enable Remote Caller ID. When checked, the caller’s Caller ID will display on your remote phone display (if it has one). When unchecked, your IP phone number will be displayed.
Feature Interaction: Remote Phone with Find-Me Feature Interaction: Remote Phone with Find-Me The Remote Phone mode works in conjunction with the Find-Me function that will transfer the call to each phone you have listed in your Find-Me list. When your VoIP phone is in Remote Phone mode, and you have Find-Me set up, first the call will try ringing the remote phone. If it is not answered, the Find-Me function takes over and will try the next numbers in your Find-Me list.
Selective Call Forward A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices. 3. Press 1 to enable Selective Call Forward if it is disabled or to disable the feature if it is enabled. 4. Hang up. Entering the Forwarding Destination Number 1. Press *63 or *83. 2. Press the dial soft key or pickup the handset. A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices. 3.
Listing Forwarded Phone Numbers Listing Forwarded Phone Numbers 1. Press *63 or *83. 2. Press the dial soft key or pickup the handset. A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices. 3. Press 5 to list telephone numbers of members who will be forwarded. 4. Press # to hear the next number or press * to return to the Selective Call Forward menu.
Speed Dial 9. Press 2 to hear the list of number and have the option to delete them as you go through the list. The voice prompt announces the list, speaks the first number and prompts you to press 1 to delete it, # to hear the next number or * to return to the Selective Call Forward menu. 10. Press # until you find the number you wish to delete. 11. Press 1 to delete the number. The number is deleted immediately and the next number in the list is announced. 12.
Programming a Speed Dial Key Programming a Speed Dial Key You can add speed dials using the directory entries in the phone’s menu or you can add them by dialing 74*. To add one of your directory entries to a speed dial, do the following: 1. Press the Settings ( 2. Use the scroll down arrow key to highlight option number 2, Speed Dial . 3. Press the select softkey below the phone display. 4. Use the up and down scroll key to highlight speed dial to be assigned. 5.
Star Codes Identifying the Number Assigned to a Speed Dial key To view the currently assigned speed dials on your phone, do the following: 1. Press the Settings ( ) key. 2. Use the scroll down arrow key to highlight option number 2, Speed Dial . 3. Press the select softkey below the phone display. 4. Use the scroll key to highlight or view the assigned speed dials. 5. Press the cancel softkey twice to revert to the main display.
Deleting a Speed Dial Number NOTE: This table lists the feature codes that are the default values for your phone system at the time of installation. They may be changed by your system administrator to meet the needs of your company. Any list of feature codes given to you by your system administrator should be used in place of the codes listed here.
Transfer Transfer Use this feature to transfer a call to another number. 1. Tell the calling party you will transfer the call, then press the xfer soft key. The call is placed on hold and you hear a dial tone. 2. Dial the number to which you want to transfer the call and press the dial soft key. 3. If the called party answers, you can inform them of the transfer and do one of the following: • • 4. To cancel the transfer, hang up the handset or press the speaker button.
Voice Mail Features (Default Menu) 4 You can access the voice mail system on your phone by dialing *09 or by pressing the Voice Mail button. System settings determine the number (and length) of voice mail messages that are stored in your voice mailbox. If supported by your system, callers can press “0” while they are “in” your mailbox to transfer to your main number or operator.
Menus and Commands Table 3: Voice Mail Main Menu Access Code Function 7 Compose a message (for options see “Voice Mail Compose List” on page 65) 8 Manage custom operator number (Not supported for stand-alone mailboxes.) [for options see “Voice Mail Custom Operator (Zero Out) List” on page 66) * (star) Exit the voice mail system # • When pressed while message header is playing, goes to directly to the message. • When pressed while message is playing, skips to the next message.
Table 5: Voice Mail Personal Greeting List Access Code Function 1 No Answer greeting 2 Do Not Disturb greeting 3 Busy greeting 4 Name greeting 5 Replace personal greetings with default greetings * (star) Return to main voice mail menu Table 6: Voice Mail Distribution List Access Code Function 1 Hear a list of all distribution groups 2 Edit a distribution group 1 - list of members 2 - add a member 3 - delete a member 4 - hear the group name 5 - change the name * - return to the previous me
Accessing Your Voice Mail Table 8: Voice Mail Message Options List Access Code Function 1 Marks message as Urgent 2 Marks message as Private (it cannot be forwarded).
From any other internal phone 2. If you dialed *09, press the Dial soft key or line or speaker button or pickup the handset. 3. Enter your password (if required). If you have new voice mail, the messages are identified and played. Otherwise, you will be prompted with choices to play your inbox messages, play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system. 4.
Accessing Your Voice Mail 3. You will be prompted to enter your password. 4. Enter your numeric password, followed by the # key. If you have new, or previously heard but not saved or deleted, voice mail, the message is identified and played. Otherwise, you are prompted with choices to play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system. 5. Press the corresponding digit on your phone to select the desired voice mail function.
Rewind/Fast Forward 2. Open the email message containing the voice mail. 3. Open the attachment in the email message. • 4. Your default media player will open. • 5. If this is the first time you have opened a voice mail in your email application, you will be asked to associate the file type to the media player you wish to use to listen to the voice mail file type. If you get an error message, the voice mail has not been recorded in a compatible file format and cannot be played.
Composing Messages before Sending • Press 99. Pause Play of a Message To pause play of a message or to resume play of a paused message: • Press 8. Composing Messages before Sending The compose feature of the voice mail system allows you to record a message and review or change it before sending it to any number of users or distribution groups. You first enter the extensions and distribution group numbers of the recipients and then record and send your message. Compose and Send a Message 1.
Compose and Send a Message • • Press 4 to clear message options Press * to return to the voice mail main menu 9. If you pressed any key from 1 -4, you are returned to the Compose Message menu (step 6). 10. Repeat steps 6 - 8 until you press 1 to send or * to return to the voice mail main menu or hang up. Marking a Message as Urgent To mark a message as urgent, which places it in the recipient(s) voice mailbox before any regular messages, follow these steps: 1. Record a message. 2. Press #. 3.
Returning to the Auto Attendant or Operator Returning to the Auto Attendant or Operator When calling from outside of the VoIP system, you can escape from voice mail to the auto attendant or operator using the star (*) key. Press * to move from the selected option to the previous menu. When you reach the main voice mail menu, press * to transfer to the main number or operator, depending on your system configuration.
Compose and Send a Message NOTE: Entered numbers must match a valid dial plan (i.e., extensions must match your 4-, 5- or 6-digit plan, or a valid outside number, including all necessary access and area code numbers), cannot be the same extension as your mail box, and you must be able to dial the number entered from your phone. You will receive an error message if you enter an invalid number or are not allowed to enter a long distance number as your custom operator.
Replying to a Message 1. Press 6. You hear a prompt to enter the number of the person(s) to whom you want to forward the message. 2. Enter the phone number and then either: • • 3. press # to enter another number or, press ## if this is the only (or last) person to receive the forwarded message. You get a prompt to leave an introduction to the forwarded message: a. Record your introductory message.
Compose and Send a Message Dialing Back a Caller To dial a caller who left a message (if Caller ID information is available): Press 3. Sending a Message Directly to an Extension You can send a voice mail message directly to an extension without dialing their extension and having to wait for the call to roll to the voice mail system. To go directly to someone’s voice mailbox: 1. Dial 577 (or the code provided by your system administrator) on the keypad.
Receiving Pager Notification Recording Personalized Mailbox Greetings To record a personalized greeting: 1. Access the voice mail system. 2. Press 5 from the main voice mail menu and choose the greeting you want to record by pressing the corresponding digit key. • • • • • • Press 1 to record the No Answer greeting. Press 2 to record the Do Not Disturb greeting. Press 3 to record the Busy greeting. Press 4 to record your name. Press 5 to replace your personal greetings with the default greetings.
What You Receive on Your Pager/Cell Phone • • Each time you receive any voice message. Only when you receive a message marked as urgent. What You Receive on Your Pager/Cell Phone Numeric - You receive the numbers you entered in the Pager Info box; when you set up the pager option with the system administrator. The number could be a code that means something to you. Voice - when you answer the page, voice mail plays a welcome announcement followed by a request for the account password.
Managing Distribution Groups • • • • • List all distribution groups Create a group Edit a group Delete a group Return to the main menu Creating a New Group 1. Access the voice mail system. 2. Press 6 for distribution groups. 3. Press 3 to create a group. 4. Enter the number of the group to be created and record the name of the group. • The group number must be from the allowed range and cannot already exist as a group. • • If the voicemail account is corporate, then allowed range is 10-79.
Editing or Modifying a Group • • • • Delete a member - press 3 Play the group name - press 4 Change the name - press 5 Go back to the previous menu - press *. NOTE: To edit group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. If the group does not exist, the user will hear “The group number xx does not exist, Please try again.” Listing All Group Members If you pressed 1 for a list of all distribution group members, the following happens: 1.
Managing Distribution Groups • If you press # and the member exists, you will hear “The member has been successfully deleted from this group.” • If you press # and the member does not exist, you will hear “The member does not exist in this group, please try again.” • If you press *, you will be asked to reenter the extension number to delete.
Listening to a List of Distribution Groups Listening to a List of Distribution Groups 1. Access the voice mail system. 2. Press 6 for distribution groups. 3. Press 1 to list all your groups. 4. Listen to the playback of your groups as follows • • • the number of groups the group number the group name • • • If there is no recording for the group name, you will hear “Unknown”. The corporate group 10 will always be named as “Everyone”. the total number of members in the group.
Exiting the Voice Mail System 82 Voice Mail Features (Default Menu) Linksys SPA-941 Telephone User Guide 620-05600390
Voice Mail Features (Option A Menu) 5 You can access the voice mail system on your phone by dialing *09 or by pressing the Voice Mail button. System settings determine the number (and length) of voice mail messages that are stored in your voice mailbox. If supported by your system, callers can press “0” while they are “in” your mailbox to transfer to your main number or operator.
Menus and Commands Table 10: Voice Mail Menu Keys Access Code Function 8 Hear or change custom operator number (Not supported for stand-alone mailboxes) [for options see “Voice Mail Custom Operator (Zero Out) List” on page 87) * (star) Exit the voice mail system Play Control Keys * (star) • When pressed while sender, date, and time information (message header) is playing, returns to Alternate Voice Mail Top Menu • When pressed while message is playing, returns to message header.
Table 11: Voicemail Message Handling Controls Before Mail Message Feature After Mail Message During Mail Message Fast Forward NA NA Fast Forward to end NA NA Next # # Pause/Unpause Play NA NA Main Menu * * NA Return to message header NA NA * Message Handling Menu NA NA # NA Table 12: Voice Mail Message Controls Before Mail Message Feature After Mail Message During Mail Message Return to Envelope NA NA * (star) Return to Previous Menu * (star) * (star) NA Skip Envelop
Menus and Commands Table 13: Voice Mail Personal Greeting List Access Code Function 1 No Answer greeting 2 Do Not Disturb greeting 3 Busy greeting 4 Name greeting 5 Replace personal greetings with default greetings * (star) Return to main voice mail menu Table 14: Voice Mail Distribution List Access Code Function 1 Hear a list of all distribution groups 2 Edit a distribution group 1 - list of members 2 - add a member 3 - delete a member 4 - hear the group name 5 - change the name * - ret
From your phone Table 16: Voice Mail Message Options List Access Code Function 1 Marks message as Urgent 2 Marks message as Private (it cannot be forwarded) 3 Requests Return Receipt - you are notified recipient as accessed the message 9 Clears all options * (star) Return to main voice mail menu NOTE: Occassionally a return receipt may be returned without the recipient hearing the message if your message is the first new message and the recipient hangs up or skips to the next message before lis
Accessing Your Voice Mail 2. If you dialed *09, press the Dial soft key or line or speaker button or pickup the handset. 3. Enter your password (if required). If you have new voice mail, the messages are identified and played. Otherwise, you will be prompted with choices to play your inbox messages, play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system. 4.
From the email program on your PC 3. You will be prompted to enter your password. 4. Enter your numeric password, followed by the # key. If you have new, or previously heard but not saved or deleted, voice mail, the message is identified and played. Otherwise, you are prompted with choices to play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system. 5.
Using Controls While Playing Messages 2. Open the email message containing the voice mail. 3. Open the attachment in the email message. • 4. Your default media player will open. • 5. If this is the first time you have opened a voice mail in your email application, you will be asked to associate the file type to the media player you wish to use to listen to the voice mail file type. If you get an error message, the voice mail has not been recorded in a compatible file format and cannot be played.
Pause Play of a Message • Press 33. Pause Play of a Message To pause play of a message or to resume play of a paused message: • Press 2. Composing Messages before Sending The compose feature of the voice mail system allows you to record a message and review or change it before sending it to any number of users or distribution groups. You first enter the extensions and distribution group numbers of the recipients and then record and send your message. Compose and Send a Message 1.
Marking a Message as Urgent • Press * to return to the voice mail main menu 9. If you pressed any key from 1 -4, you are returned to the Compose Message menu (step 6). 10. Repeat steps 6 - 8 until you press 1 to send or * to return to the voice mail main menu or hang up. Marking a Message as Urgent To mark a message as urgent, which places it in the recipient(s) voice mailbox before any regular messages, follow these steps: 1. Record a message. 2. Press #. 3. Press 1 to mark as urgent and send.
Compose and Send a Message Returning to the Auto Attendant or Operator When calling from outside of the VoIP system, you can escape from voice mail to the auto attendant or operator using the star (*) key. Press * to move from the selected option to the previous menu. When you reach the main voice mail menu, press * to transfer to the main number or operator, depending on your system configuration.
Replaying a Message NOTE: Entered numbers must match a valid dial plan (i.e., extensions must match your 4-, 5- or 6-digit plan, or a valid outside number, including all necessary access and area code numbers), cannot be the same extension as your mail box, and you must be able to dial the number entered from your phone. You will receive an error message if you enter an invalid number or are not allowed to enter a long distance number as your custom operator.
Compose and Send a Message Forwarding a Message to Another Mailbox To forward a voice mail message to another mailbox, follow these steps: 1. Press 6. You hear a prompt to enter the number of the person(s) to whom you want to forward the message. 2. Enter the phone number and then either: • • 3. press # to enter another number or, press ## if this is the only (or last) person to receive the forwarded message. You get a prompt to leave an introduction to the forwarded message: a.
Dialing Back a Caller • Press * to cancel the reply and re-record. You hear the message options again. Dialing Back a Caller To dial a caller who left a message (if Caller ID information is available): Press 88. Sending a Message Directly to an Extension You can send a voice mail message directly to an extension without dialing their extension and having to wait for the call to roll to the voice mail system. To go directly to someone’s voice mailbox: 1.
Recording Personalized Mailbox Greetings TIP: When you create your greeting be sure to tell the caller they can dial zero (0) to reach either the automated attendant or the person you have programmed to answer “zero out” calls. Recording Personalized Mailbox Greetings To record a personalized greeting: 1. Access the voice mail system. 2. Press 5 from the main voice mail menu and choose the greeting you want to record by pressing the corresponding digit key.
Managing Distribution Groups • E-mail pagers can accept text-only e-mail messages. You may choose to be alerted: • • Each time you receive any voice message. Only when you receive a message marked as urgent. What You Receive on Your Pager/Cell Phone Numeric - You receive the numbers you entered in the Pager Info box; when you set up the pager option with the system administrator. The number could be a code that means something to you.
Creating a New Group The following options are available when you access the distribution groups menu item: • • • • • List all distribution groups Create a group Edit a group Delete a group Return to the main menu Creating a New Group 1. Access the voice mail system. 2. Press 6 for distribution groups. 3. Press 3 to create a group. 4. Enter the number of the group to be created and record the name of the group.
Managing Distribution Groups • • • • • • List all members - press 1 Add a member - press 2 Delete a member - press 3 Play the group name - press 4 Change the name - press 5 Go back to the previous menu - press *. NOTE: To edit group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. If the group does not exist, the user will hear “The group number xx does not exist, Please try again.
Deleting a Group 3. Press the # key to delete the user or * key to cancel. • If you press # and the member exists, you will hear “The member has been successfully deleted from this group.” • If you press # and the member does not exist, you will hear “The member does not exist in this group, please try again.” • If you press *, you will be asked to reenter the extension number to delete.
Exiting the Voice Mail System NOTE: To delete group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Listening to a List of Distribution Groups 1. Access the voice mail system. 2. Press 6 for distribution groups. 3. Press 1 to list all your groups. 4. Listen to the playback of your groups as follows • • • the number of groups the group number the group name • • • If there is no recording for the group name, you will hear “Unknown”.
Voice Mail Features (Option B Menu) 6 You can access the voice mail system on your phone by dialing *09 or by pressing the Voice Mail button. System settings determine the number (and length) of voice mail messages that are stored in your voice mailbox. If supported by your system, callers can press “0” while they are “in” your mailbox to transfer to your main number or operator.
Menus and Commands Table 19: Voicemail Message Controls Before Mail Message Feature After Mail Message During Mail Message Rewind NA NA 2 Rewind to beginning NA NA 22 Delete 3 3 3 Fast Forward NA NA 4 Fast Forward to end NA NA 44, # Next 5 5 5 Save 7 7 7 Pause/Unpause Play NA NA * Replay 8 8 NA Forward 13 13 13 Call Back Originator 14 14 14 Reply 17 17 17 Main Menu * * NA Table 20: Voice Mail Personal Greeting List Access Code Record Play 1 No Ans
Table 21: Voice Mail Distribution List Access Code 2 Function Edit a distribution group 1 - list of members 2 - add a member 3 - delete a member 4 - hear the group name 5 - change the name * - return to the previous menu 3 Create a distribution group 4 Delete a distribution group * (star) Return to main voice mail menu Table 22: Voice Mail Compose List Access Code Function 1 Send message 2 Change message (re-record) 3 Review message (listen to recorded message) # Set message options (for op
Accessing Your Voice Mail NOTE: Selecting any of the numbered options immediately returns to the Voice Mail Compose List. This is also true for callers leaving voice mail who select options after leaving their voice mail.
From any other internal phone 4. Press the corresponding digit on your phone to select the desired voice mail function. From any other internal phone 1. Dial 555 (or the code provided by your system administrator). NOTE: Some phones may require a # after the dialed digits in order to dial the number. If you do not hear the greeting immediately after dialing the last digit. Press # to complete dialing. You hear a welcome greeting and are prompted to enter your extension number. 2.
Accessing Your Voice Mail 5. Press the corresponding digit on your phone to select the desired voice mail function. NOTE: Pressing the * key from the main voice mail menu will send you to the main autoattendant menu. You may then dial extension numbers to reach internal parties or access any other feature available from the auto attendant. Dialing Your Telephone 1. Call your telephone number. NOTE: You must be able to dial your number directly from outside the system to use this method. 2.
Rewind/Fast Forward • 5. If you get an error message, the voice mail has not been recorded in a compatible file format and cannot be played. Select “open the file” on the dialog box that appears to play the message The voice mail message plays concurrently with any audio (such as music CDs or streaming music) coming from your speakers. Stop or mute other features before playing the voice mail message to increase the clarity of the message.
Composing Messages before Sending Composing Messages before Sending The compose feature of the voice mail system allows you to record a message and review or change it before sending it to any number of users or distribution groups. You first enter the extensions and distribution group numbers of the recipients and then record and send your message. Compose and Send a Message 1. Access the voice mail system. 2. Press 6 to select compose a message. 3.
Compose and Send a Message 2. Press #. 3. Press 6 to mark as urgent and send. NOTE: If your system administrator has turned on message notification, messages marked as urgent will automatically notify of the recipient that they have an urgent voice message. Changing Your Password The system default for your voice mail password is your extension number. To keep others from listening to your voice mail messages, you should change your password to something only you know. 1.
Zeroing Out to a Custom Operator Zeroing Out to a Custom Operator When callers reach your voice mail, you can give them the option to leave a message or dial zero (0) and reach your custom operator (which may be the auto attendant or another phone number). By default, the system will route callers to the auto attendant when they press zero. You can change the destination from the voice mail main menu.
Compose and Send a Message TIP: If you cannot make long distance calls from your phone and attempt to enter a long distance number as the custom operator without the access codes, the system will accept the digits, but when the caller presses zero (0), the call will be disconnected. Replaying a Message To replay a voice mail message, press 8. Saving a Message To save a voice mail message, press 7.
Replying to a Message a. Record your introductory message. To forward the voice mail immediately without an introductory message, press # immediately after the prompt. b. Press # to accept the message. 4. Choose one of the following options to finish forwarding: • • • • • Press 1 to forward the message. Press 2 to change the introductory message. Press 3 to review the introductory message. Press 9 to mark urgent and forward. Press * to cancel the forward. Press * at anytime to cancel the forward.
Recording Personalized Mailbox Greetings To go directly to someone’s voice mailbox: 1. Dial 577 (or the code provided by your system administrator) on the keypad. You hear a voice prompt to enter the extension number of the person you want to send a message to. 2. Dial the extension number. You hear a greeting and voice prompt to enter a message. 3. Record your message and hang up. NOTE: You can press * on your phone at any time during the greeting to skip to the end of it.
Receiving Pager Notification • Press # to return to the main menu. To record your name: 1. Access the voice mail system. 2. Press 16 for Mailbox Options. 3. Press 8 to record your name. Listening to Your Greetings You may want to check your personalized greetings to make sure they are still appropriate. 1. Access the voice mail system. 2. Press 4 on the main voice mail menu to reach the Greetings menu. 3.
What You Receive on Your Pager/Cell Phone What You Receive on Your Pager/Cell Phone Numeric - You receive the numbers you entered in the Pager Info box; when you set up the pager option with the system administrator. The number could be a code that means something to you. Voice - when you answer the page, voice mail plays a welcome announcement followed by a request for the account password. Enter the password and listen to the normal voice mail menu options.
Managing Distribution Groups • • Delete a group Return to the main menu Creating a New Group 1. Access the voice mail system. 2. Press 16 for Mailbox Options. 3. Press 6 for distribution groups. 4. Press 3 to create a group. 5. Enter the number of the group to be created and record the name of the group. • The group number must be from the allowed range and cannot already exist as a group. • • If the voicemail account is corporate, then allowed range is 10-79.
Editing or Modifying a Group • • • Play the group name - press 4 Change the name - press 5 Go back to the previous menu - press *. NOTE: To edit group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. If the group does not exist, the user will hear “The group number xx does not exist, Please try again.” Listing Members of a Group If you pressed 1 for a list of all distribution group members, the following happens: 1.
Managing Distribution Groups • If you press # and the member does not exist, you will hear “The member does not exist in this group, please try again.” • If you press *, you will be asked to reenter the extension number to delete. Play the Group Name After accessing the voice mail system, if you pressed 4 to play the name of the distribution group, the voice mail system plays the previously recorded name of this group. If there is no recording for this group, you will hear “Unknown.
Listening to a List of Distribution Groups Listening to a List of Distribution Groups 1. Access the voice mail system. 2. Press 16 for Mailbox Options. 3. Press 6 for distribution groups. 4. Press 1 to list all your groups. 5. Listen to the playback of your groups as follows • • • the number of groups the group number the group name • • • If there is no recording for the group name, you will hear “Unknown”. The corporate group 10 will always be named as “Everyone”.
Exiting the Voice Mail System 122 Voice Mail Features (Option B Menu) Linksys SPA-941 Telephone User Guide
7 Set Up Outlook for TAPI This chapter explains how you can set up and use Microsoft Outlook to use TAPI to dial phone numbers using your telephone. Information includes the following: • • • • Using TAPI to call from Outlook Installing the TAPI 2.1-compliant support software Configuring Windows so that Outlook can use TAPI Configuring Outlook to use the VocalData telephone number NOTE: Although Outlook is used as the example, this information can also be applied to other TAPI-enabled applications.
Using TAPI to Call from Outlook 4. Click Call Contact on the menu (circled in the previous screen) to open the New Call dialog box. 5. Click Start Call to dial the telephone number displayed in the Number field. NOTE: You cannot call four-digit extensions from Outlook. A complete 7- or 10-digit phone number must be used. TIP: Always check to be sure you have the correct number selected before starting a call.
7. If the person you called answers, carry-on the conversation in the usual manner. NOTE: Do NOT click the Close button or icon in the New Call dialog box while carrying on a conversation on the speakerphone (if available on your phone). Closing the New Call dialog box while using the speakerphone will end the call immediately. Minimize the New Call dialog box or, if you need to close the dialog box, pick up the handset.
Installing the TAPI Support Software 126 6. Choose where to save the TAPI.EXE file and click Save. This example saves it to the desktop so that it is easy to find. 7. Find the TAPI.EXE file (shown here on the PC desktop) and double-click it to run the install program.
8. Depending on the PC’s operating system and security settings, a security warning window may be displayed as part of the install. Click Run to install or Cancel to not install TAPI. 9. Click Next in the Welcome dialog box to install the TAPI program.
Installing the TAPI Support Software 128 10. Click Next to start the installation. 11. The Installing dialog box shows the progress of the installation.
NOTE: A dialog box may appear while the Installation dialog is still running. Do NOT click Cancel or the close icon when the dialog box appears. You will be returning to this dialog box after completing two steps. 12. When the dialog box appears while the Installing dialog box continues to run, do the following: a. Enter the IP addresses provided by your system administrator in the Server IP Address 1 and 2 fields. b.
Configuring Windows for TAPI 14. Click OK in the dialog box. 15. Click Finish in the Installation Complete dialog box to complete the TAPI program installation. Configuring Windows for TAPI For TAPI-enabled programs to be able to dial using the TAPI Service Provider, Windows must be configured correctly to be able to use the proper line, get an outside line, and dial correctly.
3. Click Edit (circled) in the Phone and Modem Options dialog box.
Configuring Windows for TAPI 4. In the Edit Location dialog box, click the General tab (if not selected) and do the following: a. Enter a Location name, if desired (boxed). b. Make sure the Country/Region and Area Code information match your location and area code (see arrows). c. Set the outside access digits in the Dialing Rules section to the digit that must be dialed to make an outside call (circled).
5. Click Apply. 6. Click the Area Code Rules tab and do one of the following: • • Click New to add an area code to the list. Highlight an existing entry and click Edit to make changes. NOTE: If you have never configured Phone and Modem Options for your Windows computer, the Area Code Rules field will be empty. If you have setup Phone and Modem Options before for any device or application, the previously entered information will be displayed.
Configuring Windows for TAPI 7. Enter the three-digit area code in the Area Code field for each area code where you have special rules that need to apply - such as dialing all 10 digits within your area code or having multiple area codes that are not long distance - by filling in the necessary information in the New/Edit Area Code Rule dialog box. NOTE: Depending on whether you clicked New or Edit, the dialog box will say either New Area Code Rule or Edit Area Code Rule.
Example: Residents in the Dallas area have three area codes (shown in the Edit Locations), must dial the entire 10-digit number for all calls and do not need to dial 1 before making calls to any of those three area codes. As a result, the information in the Edit Area Code Rule box for 214 is set as follows: • • • 8. “Include all the prefixes within this area code” is selected. “Dial 1” is unchecked. “Include the area code” is checked.
Configuring Windows for TAPI 136 9. When you are finished entering information in the New Location or Edit Location dialog box, click OK to accept the dialing properties, and close the dialog box and return to the Phone and Modem Options dialog box. 10. Click the Advanced tab to see the list of available telephone providers. 11.
13. Select Tekelec T6000 Telephony Service Provider and click Add. 14. When the Tekelec dialog box appears, do the following: a. Enter the IP addresses provided by your system administrator in the Server IP Address 1 and 2 fields. b. Click Add to add your telephone number (the one that will be used with the TAPI-enabled program [such as Outlook]). 15. Enter your telephone number and password and click OK.
Configuring Outlook to Use TAPI 16. Click OK to return to the Phone and Modem Options dialog box. 17. Click Close in the Phone and Modem Options dialog box. Windows is now configured to allow users to make calls from their contacts, but the TAPI-enabled program must be configured to use the line for dialing. For information on configuring the program to use the telephone line for dialing, go to “Configuring Outlook to Use TAPI”.
4. Click Call Contact on the menu (circled in the previous screen) to open the New Call dialog box. 5. Click Dialing Options to open the Dialing Options dialog box. 6. Click on the drop-down menu in the Connect using line field and scroll down any entries until you find your telephone number (circled).
Configuring Outlook to Use TAPI 7. Select your telephone number and click OK to return to the New Call dialog box. 8. You may call this contact or close the New Call dialog box. NOTE: Outlook (or your TAPI-enabled application) is now configured to place calls using your telephone number.
Index •••••• A Abbreviated Dial 13 Abbreviated Dial Code Create 13 Delete 14 Modify 14 Use 14 Verify 15 Accessing Voice Mail From any other internal phone Default Menu 67 Option A Menu 88 Option B Menu 107 From any Outside Touchtone Phone Dialing Main Number (Default Menu) 67 Dialing Main Number (Option A Menu) 88 Dialing Main Number (Option B Menu) 107 Dialing Your Telephone (Default Menu) 68 Dialing Your Telephone (Option A Menu) 89 Dialing Your Telephone (Option B Menu) 108 From any outside touchtone p
Add Forwarded Numbers 56 Delete Forwarded Numbers 57 Enable 55 Enter Forward Number 56 Identify Forwarding Destination Number 56 List Forwarded Numbers 57 Call Pickup 26 Directed 26 Group 26 Phone Feature Buttons 26 Star Codes 27 Call Return 27 Call Trace 27 Call Waiting 28 Answering the Second Call 28 Suspending 28 Switch Between Calls 28 Caller ID Block 29 Calling External 6 Internal 6 Change Voice Mail Distribution Group Name Default Menu 80 Option A Menu 101 Option B Menu 120 Changing Your Voice Mail Pa
Option B Menu 121 Modifying Default Menu 78 Option A Menu 99 Option B Menu 118 Play Name Default Menu 80 Option A Menu 101 Option B Menu 120 E Editing Voice Mail Distribution Group Add Members Default Menu 79 Option A Menu 100 Option B Menu 119 Change Name Default Menu 80 Option A Menu 101 Option B Menu 120 Default Menu 78 Delete Members Default Menu 79 Option A Menu 100 Option B Menu 119 List Members Default Menu 79 Option A Menu 100 Option B Menu 119 Option A Menu 99 Option B Menu 118 Play Name Default M
Listening to Your Voice Mailbox Greetings Default Menu 76 Option A Menu 97 Option B Menu 116 Listing of Voice Mail Distribution Groups Default Menu 81 Option A Menu 102 Option B Menu 121 M Managing Distribution Groups Available Options Default Menu 77 Option A Menu 98 Option B Menu 117 Default Menu 77 Option A Menu 98 Option B Menu 117 Meet-Me Conference 33 Adding More Ports to an Active Conference 37 Cancel (Delete) 40 Dialing in to Join 34 Dialing in Too Early 36 Dropping 37 Entering an Incorrect ID 36 E
Default Menu 72 Option A Menu 93 Option B Menu 112 Outlook Configuring to use TAPI 138 Installing TAPI 125 Set up for TAPI 123 Using TAPI to Make Calls 123 P Pager Notification Information Received Default Menu 77 Option A Menu 98 Option B Menu 117 Park Phone Feature Buttons 41 Park - Indicated Call 32 Park - MultiCall 41 Password Voice Mail, Changing Default Menu 71 Option A Menu 92 Option B Menu 111 Permanent Caller ID Block Release 43 Personal Greetings Default Menu 75 Option A Menu 96 Option B Menu 115
Enable 55 Enter Forward Number 56 Identify Forwarding Destination Number 56 List Forwarded Numbers 57 Sending a Voice Mail Message Directly to an Extension Default Menu 75 Option A Menu 96 Option B Menu 114 Set Up Oulook for TAPI Configuring Windows for TAPI Setting Up TAPI 130 Installing TAPI 125 Using TAPI to Call from Outlook 123 Set Up Outlook for TAPI 123 Configuring Windows for TAPI 130 Skipping the Voice Mail Menu Default Menu 71 Option A Menu 92 Option B Menu 111 Skipping to the Next Voice Mail Mess
Call Forward (All Calls) 20 Call Forward (Busy) 21 Disable 23 Enable 22 Call Forward (No Answer) 23 Disable 24 Enable 23 Call Forward (Out of Service) 24 Disable 26 Enable 25 Call Pickup 26 Phone Feature Buttons 26 Star Codes 27 Call Return 27 Call Trace 27 Call Waiting 28 Answering the Second Call 28 Suspending 28 Switch Between Calls 28 Caller ID Block 29 Conference 29 Tips 30 Directed Call Pickup 26 Star Codes 26 Group Call Pickup 26 Phone Feature Buttons 27 Group Speed Dial 31 Hold 31 Hold-on Queuing 31
Making Internal Calls 6 Moving Your Telephone 3 Settings Selecting a Ringer Sound 9 Transfer 62 Blind 16 Troubleshooting Speakerphone 11 U Urgent Pager Notification Default Menu 76, 77 Option A Menu 97, 98 Option B Menu 116, 117 Using TAPI to Call from Outlook 123 Using the Speakerphone 11 V Voice Mail Controls Default Menu 69 Option A Menu 90 Option B Menu 109 Fast Forward to the End of a Voice Mail Default Menu 69 Option A Menu 90 Option B Menu 109 Marking a Message as Urgent Default Menu 71 Option A Me
Option A Menu 83 Option B Menu 103 Modifying Voice Mail Distribution Group Default Menu 78 Option A Menu 99 Option B Menu 118 Pager Notification Information Received (Default Menu) 77 Information Received (Option A Menu) 98 Information Received (Option B Menu) 117 Personal Greetings Default Menu 75 Option A Menu 96 Option B Menu 115 Receiving Pager Notification Default Menu 76 Option A Menu 97 Option B Menu 116 Recording a Personalized Mailbox Greeting Default Menu 76 Option A Menu 97 Option B Menu 115 Repl
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