User's Manual Part 2

Wireless-B Broadband Router
49
Network Everywhere
®
Series
48
C. Make sure you are using the right Internet settings. Contact your ISP to see
if your Internet connection type is DHCP, Static IP Address, or PPPoE
(commonly used by DSL consumers). Please refer to the Setup section of
“Chapter 5: The Router’s Web-based Utility” for details on Internet settings.
D. Make sure you have the right cable. Check to see if the Internet column has
a solidly lit Link LED.
E. Make sure the cable connecting from your cable or DSL modem is con-
nected to the Router’s Internet port. Verify that the Status page of the
Router’s web interface shows a valid IP address from your ISP.
F. Turn off the computer, Router, and Broadband modem. Wait 30 seconds,
and then turn on the Router, Cable/DSL modem, and computer. Check the
Status tab of the Router’s web-based utility to see if you get an IP address.
4. I am not able to access the Router’s web interface Setup page.
A. Refer to “Problem #2, I want to test my Internet connection” to verify that
your computer is properly connected to the Router.
B. Refer to “Appendix D: Finding the MAC Address and IP address for Your
Ethernet Adapter” to verify that your computer has an IP Address, Subnet
Mask, Gateway, and DNS.
C. Set a static IP address on your system; refer to “Problem #1: I need to set a
static IP address.”
D. Refer to “Problem #10: I need to remove the proxy settings or the dial-up
pop-up window (for PPPoE users).”
5. I can’t get my Virtual Private Network (VPN) working through the Router.
Access the Router’s web interface by going to http://192.168.1.1 or the IP
address of the Router, and go to the Advanced => Filter tab. Make sure you
have IPsec pass-through and/or PPTP pass-through enabled.
VPNs that use IPSec with the ESP (Encapsulation Security Payload known as
protocol 50) authentication will work fine. At least one IPSec session will work
through the Router; however, simultaneous IPSec sessions may be possible,
depending on the specifics of your VPNs.
VPNs that use IPSec and AH (Authentication Header known as protocol 51)
are incompatible with the Router. AH has limitations due to occasional incom-
patibility with the NAT standard.
• Click the OK button in the Internet Protocol (TCP/IP) Properties win-
dow, and click the OK button in the Local Area Connection Properties
window.
• Restart the computer if asked.
B. Open a command prompt.
• For Windows 98 SE and Me, please click Start and Run. In the Open
field, type in command. Press the Enter key or click the OK button.
• For Windows 2000 and XP, please click Start and Run. In the Open
field, type cmd. Press the Enter key or click the OK button.
C. In the command prompt, type ping 192.168.1.1 and press the Enter key.
• If you get a reply, the computer is communicating with the Router.
• If you do NOT get a reply, please check the cable, and make sure Obtain
an IP address automatically is selected in the TCP/IP settings for your
Ethernet adapter.
D. In the command prompt, type ping followed by your Internet IP address and
press the Enter key. The WAN (or Internet) IP Address can be found in the
web interface of the Router. For example, if your WAN IP address is 1.2.3.4,
you would enter ping 1.2.3.4 and press the Enter key.
• If you get a reply, the computer is connected to the Router.
• If you do NOT get a reply, try the ping command from a different com-
puter to verify that your original computer is not the cause of the problem.
E. In the command prompt, type ping www.yahoo.com and press the Enter
key.
• If you get a reply, the computer is connected to the Internet. If you cannot
open a webpage, try the ping command from a different computer to ver-
ify that your original computer is not the cause of the problem.
• If you do NOT get a reply, there may be a problem with the connection.
Try the ping command from a different computer to verify that your orig-
inal computer is not the cause of the problem.
3. I am not getting an IP address on the Internet with my Internet connection.
A. Refer to “Problem #2, I want to test my Internet connection” to verify that
you have connectivity.
B. If you need to register the MAC address of your Ethernet adapter with your
ISP, please see “Appendix D: Finding the MAC address and IP Address for
Your Ethernet Adapter.” If you need to clone the MAC address of your
Ethernet adapter onto the Router, see the MAC Address Clone section of
“Chapter 5:The Router’s Web-based Utility” for details.