620-05600390 — Release 5.6.2 LINKSYS SPA-941 OR SPA-942 TELEPHONE USER GUIDE WWW www.tekelec.
Tekelec, Inc. 3605 E. Plano Parkway, Suite 100 Plano, TX 75074 © 2005 Tekelec, Inc. All rights reserved. T100, T300, T6000, T7000, T8000, and T9000 are trademarks of Tekelec, Inc. Trademarks of Tekelec, Inc. include: • Tekelec, Inc. • dryISE • OpenManager • Tekelec • ISE All products, names and services are trademarks and registered trademarks of their respective companies. Music: [BG_EASY.WAV, BG_LIGHT.WAV, BG_JAZZ.WAV, IRELAND.WAV, JAPAN.WAV, LITLLITE.WAV, TRANCE.
Table of Contents •••••• 1 Your Linksys SPA-941 or SPA-942 Telephone Introduction .................................................................................................1 Accessing Phone Features ................................................................................... 1 In This Manual ....................................................................................................... 1 Telephone Description ...........................................................................
3 System Telephone Features Feature Activation Digit ........................................................................... 13 Abbreviated Dial ....................................................................................... 13 Creating an Abbreviated Dial Code ..................................................................... 13 Using an Abbreviated Dial Code ......................................................................... 14 Modifying an Abbreviated Dial Code ......................
Call Waiting ............................................................................................... 27 Answering the Second Call ................................................................................. 28 Switching Between Held Calls............................................................................. 28 Suspending Call Waiting ..................................................................................... 28 Call Waiting with Caller ID ......................................
Picking Up a Parked Call ......................................................................... 41 Retrieveing the Parked Call................................................................................. 41 Priority Call ............................................................................................... 42 Enabling/Disabling Priority Call ........................................................................... 42 Adding Members to the Priority Call List ...............................
Deleting Forwarded Phone Numbers .................................................................. 56 Speed Dial .................................................................................................57 Programming a Speed Dial Key .......................................................................... 57 Using a Speed Dial Button .................................................................................. 58 Identifying the Number Assigned to a Speed Dial key ..........................
Sending a Message Directly to an Extension ........................................ 73 Personal Greetings ...................................................................................73 Recording Personalized Mailbox Greetings ........................................................ 74 Listening to Your Greetings ................................................................................. 74 Receiving Pager Notification ...................................................................
Returning to the Auto Attendant or Operator ........................................ 91 Zeroing Out to a Custom Operator ......................................................... 91 Replaying a Message ............................................................................... 92 Saving a Message ..................................................................................... 92 Skipping to the Next Message ................................................................. 92 Deleting a Message ....
Using Controls While Playing Messages ............................................. 107 Rewind/Fast Forward ........................................................................................ 107 Rewind to the Beginning of a Message ............................................................. 107 Fast Forward to the End of a Message ............................................................. 107 Pause Play of a Message..................................................................................
7 Set Up Outlook for TAPI Using TAPI to Call from Outlook ........................................................... 121 Installing the TAPI Support Software ................................................... 123 Configuring Windows for TAPI ............................................................. 128 Configuring Outlook to Use TAPI .........................................................
x Table of Contents
Your Linksys SPA-941 or SPA-942 Telephone 1 Introduction This guide describes how to use all of the features that are provided by the Tekelec 6000 telephone system on your Linksys SPA-941 or Linksys SPA-942 telephone. Accessing Phone Features Some features require you to dial an activating digit followed by a numeric code. The default value for this activating digit is 5 and it is used throughout this guide. However, your system administrator may choose to use another digit for this function.
Linksys SPA-941/942 Features Table Display Ringer Indicator Four Softkeys Four Line Buttons Scroll Key and “More” key Voice Mail Hold Settings Mute Volume Headset Numeric Keypad Speakerphone Figure 1: Linksys SPA-941/942 IP Telephone Linksys SPA-941/942 Features Table Features 2 Descriptions Display The LCD display shows call status, dialing and directory information as well as menu items. Ringer Indicator This indicator flashes red when there is an incoming call.
In This Manual Features Descriptions Scroll Key and “More” Key The buttons allow the user to scroll up and down menu items on the display. Pressing the right side of the button provides “More” information/additional choices for the menu options shown on the display Voice Mail Acts as a speed dial to the user’s voice mail. Hold Places the call on Hold. The Line button for the call that is on hold will be flashing red while the call is on hold. To resume the held call, press the blinking Line button.
Moving Your Telephone 4 Your Linksys SPA-941 or SPA-942 Telephone Linksys SPA-941/942 Telephone User Guide 620-05600390
2 Basic Phone Features Adjusting the Volume 1. Activate the handset, headset, or speakerphone. 2. Press the Volume key once. A horizontal scale displays on the phone to indicate the volume level. 3. Press the Scroll key (up or down) to adjust the volume as desired. The setting is automatically saved. Adjusting the Ringer Volume 1. While the phone is ringing, press the Volume key once. A horizontal scale displays on the phone to indicate the volume level. 2.
Hanging Up Hanging Up To hang-up the phone, use one of these options: • • • • Replace the handset in its cradle. Press the line key and replace the handset. Press the Headset ( ) key (if using a headset). Press the Speaker ( ) key (if using the speakerphone). Line Indicators The numbers assigned to each of the line keys on the Linksys phone appear on the LCD display.
Using the Main Display softkeys Managing Missed Calls The Linksys phone will display the number of missed calls. You can view the caller ID and return the call, if desired. Using the Main Display softkeys When you have missed calls, the softkeys on the main display will show “lcr” (last call redial) on the left, and “miss” on the right. • • If you press the lcr softkey, the phone will redial the first missed call.
Preferences Preferences There are many Preference settings that can be configured on your Linksys telephone. The possible configuration items are: • • • • • • • • • • Block Caller ID Block Anonymous Call Do Not Disturb (unsupported) Secure Call Dial Assistance Preferred Audio Device Auto Answer Page Send Audio to Speaker Time Format Date Format To configure your phone preferences: 1. Press the Settings ( ) key and press 5 or use the scroll down key to select Preferences from the list. 2.
Accessing the Directory Directory Services The Linksys telephone allows you to create a directory of commonly used phone numbers. You can manually add entries, or save incoming call information in the directory. This section describes how to set up and use the directory.
Using the Speakerphone • • • Redial List Answered Calls Missed Calls 3. Press the select softkey. 4. Press the More key once to where you can press the save softkey. The information is saved in the phone’s Directory. Dialing from the Directory You can dial any of the phone numbers you have stored in the phone’s Directory. 1. Press the Settings ( the select softkey. 2.
Speakerphone Troubleshooting Speakerphone Troubleshooting Problem Solution You can’t hear callers on the speaker. Increase the speaker volume by pressing the Volume key once. Press the Scroll key to adjust the volume as desired. Callers can’t hear you when you use the speakerphone. Make sure nothing is blocking the microphone, which is located on the left side of the telephone under the handset cradle. Move closer to the microphone and face the microphone when speaking. The caller’s voice echoes.
Using the Speakerphone 12 Basic Phone Features Linksys SPA-941/942 Telephone User Guide 620-05600390
3 System Telephone Features This chapter contains an alphabetical summary of all features that may be provided on your telephone. You will only be able to use those features that have been configured on to your telephone by the system administrator. NOTE: The features on your phone are set by the service provider. It is possible that some system features are not provided for your phone.
Abbreviated Dial 5. Dial the phone number you want to assign to this Abbreviated Dial code, followed by #. The phone number you entered for this Abbreviated Dial number is repeated back. NOTE: Be sure to enter all the numbers normally required to dial the call. This includes the area code for long distance calls and may include the area code for local calls in some areas. 6. Press # to save or * to exit without saving. 7. Program or verify another Abbreviated Dial code or hang up to exit.
Verifying an Abbreviated Dial Number 2. Press the dial soft key or pickup the handset. A voice prompt will lead you through the remaining steps. 3. Press 1 to program (set) the Abbreviated Dial code (00-99). 4. Press the digits of the Abbreviated Dial code to delete followed by the # sign. A confirmation message tells you: “No number was entered.” 5. Program or verify another Abbreviated Dial code or hang up to exit. Verifying an Abbreviated Dial Number 1. Press 75*. 2.
Blind Transfer If you are required to enter an authorization code for a call, follow these steps: 1. Access an outside line. 2. Press the # sign. 3. Enter the authorization code (obtained from your system administrator). When the correct code is entered, you hear dial tone. 4. Enter the desired number you want to call. Blind Transfer Use this feature to transfer a call to another number without having to announce it. See also “Transfer” on page 59. 1.
Enabling/Disabling Call Block Call Block (Selective Call Rejection) Call Block (also known as Selective Call Rejection) allows you to program your phone to reject calls from a list of telephone numbers. All calls from phones on the list receive a message which says you are not accepting calls. To use this feature (*60), you create a list of telephone numbers (internal or external) that receive the message when a call with that caller ID appears at your telephone.
Call Block (Selective Call Rejection) You are returned to the Selective Call Forward menu. 4. Select a menu item or hang up. NOTE: Adding a number this way does not affect any numbers already on your list, but simply adds the most recent caller to your blocked list. Adding Numbers to Call Block List 1. Press *60 or *80 on the telephone keypad. 2. Press the dial soft key or pickup the handset. A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices. 3.
Deleting Numbers from Call Block A voice prompt tells you whether Call Block is enabled or disabled and then gives the menu choices. 3. Press 5 to delete telephone numbers from the list of numbers which will be blocked. 4. The voice prompt provides options for deleting members including: • Press 1 if you know the number to delete; (see Step 4) • Press 2 for a list of numbers; (see Step 8) • Press 3 to delete all numbers; (see Step 14) • Press * to return to the Call Block menu. 5.
Call Forward (All Calls) Call Forward (All Calls) Call Forward (All Calls) allows you to forward all calls for your phone to the number you enter. Calls will not ring at your phone and will be sent to the number you entered as the forward destination. If your telephone has a display, it will show that your telephone is forwarded. You can forward calls to an IP or non-IP phone.
Disabling Call Forward (All) If you entered an external number, but are not allowed to forward calls to external numbers, a prompt states the number is invalid and requests you enter a number. 5. If you pressed *, return to step 2 or hang up. 6. If you pressed #, you are offered the option to verify the forwarding number. • • 7. 8. Press 1 to verify the number you entered. Press 2 to enable the number. Go to step 8. If you pressed 1, the forwarding number is dialed.
Call Forward (Busy) Enabling Call Forward (Busy) NOTE: The display will show the available options as the prompts are played. Depending on available space on the display, the final entry (usually * for re-enter or exit) may not appear completely. 1. Press 76* on the telephone keypad and press the dial soft key. • If you do not have a previously configured forward number, you will be instructed to enter a forwarding number and press #.
Disabling Call Forward (Busy) Disabling Call Forward (Busy) 1. Press 77* on the telephone keypad. 2. Press the dial soft key. 3. Call forwarding (all) is disabled and the phone hangs up. Call Forward (No Answer) Call Forward (No Answer) allows you to forward calls that are unanswered at your phone (when the phone is not being used) to the number you enter. NOTE: If you are on a call and another call comes to your phone, the phone is considered busy.
Call Forward (Out of Service) 4. A prompt asks you to confirm the forwarding number: • • Press # to confirm Press * to re-enter the forwarding number NOTE: If you entered an external number, but are not allowed to forward calls to external numbers, a prompt states the number is invalid and requests you enter a number. 5. If you pressed *, return to step 2 or hang up. 6. If you pressed #, you are offered the option to verify the forwarding number. • • 7. 8.
Enabling Call Forward (Out of Service) External forwarding must be supported by your system for external numbers to be accepted. Be sure to include the access code for an outside line and the area code, if necessary, with the external number. Up to 20 digits may be entered. Enabling Call Forward (Out of Service) NOTE: The display will show the available options as the prompts are played.
Call Pickup • 8. Answering machine or voice mail answers: Press # to escape, and then press # to enable the forwarding number or * to exit without enabling forwarding. Forwarding for all calls is enabled. Disabling Call Forward (Out of Service) 1. Press 71* on the telephone keypad. 2. Press the dial soft key. 3. Call forwarding (all) is disabled and the phone hangs up. Call Pickup This feature lets you use one phone to answer another phone that is ringing.
Group Call Pickup Call Return Using this feature dials the telephone number of the last incoming call. However, if the caller is shown as “Unknown”, then Call Return will not work. 1. Press *69 on the telephone keypad. 2. Press the dial soft key. 3. Pickup the handset or press a line or Speaker button. 4. A voice prompt will repeat the last incoming number. You may press 1 to return the call or hang up. 5. If you entered 1, wait for the called party to answer.
Call Waiting with Caller ID NOTE: If your phone is configured to be part of a Hunt Group, it will skip to the next phone in the hunt group before you will be able to pick up the second incoming call. Answering the Second Call To answer a second call without ending the current call, press the red blinking line key. The first call is automatically placed on hold and you are connected to the incoming call. Switching Between Held Calls To switch between calls, press the red blinking line button.
Conference Call Tips Pressing 1 or 3 for an incoming call for the other line-appearance will disconnect the caller from your phone, but the call will continue to ring on the other phone.The “send to voice mail” and “Call Me Back” features are not available because the call may still be picked up on the phone that the line is assigned to as a prime line. Caller ID Block This feature blocks the display of your phone number to the called party for this call only.
Dial Tone and Ringer Patterns • When you put the call on hold, a beeping tone automatically sounds every few seconds. To avoid disrupting the other callers, consider muting the call instead. To mute the call, press the Mute button. • To transfer a conference call to another telephone, press the xfer soft key. Dial the number to which you want to transfer the call and then press xfer key again.
Conference Call Tips 1. During a conversation, press the Hold button ( ). Depending on your system configuration, the party may hear music, a recorded announcement, or silence while holding. 2. To resume the conversation, press the red blinking line button. NOTE: Starting one minute after the party is on hold, and occurring each minute after that, you will hear 3 ring sounds. This is to remind you that you have a call on hold.
Intercom Calls (Receive Only) Intercom Calls (Receive Only) Incoming Intercom calls are announced by a brief dial-tone followed by the intercom tones. A tone is played every 60 seconds during active intercom calls.
Joining a Meet-Me Conference NOTE: If you press Dial you will be connected to the conference in a listen-only mode. To be able to partitipate fully in the conference call you must pick up the handset and press the Hold button. 3. Enter the ID of the conference you wish to join. • • 4. If you are the moderator of the conference, enter the Moderator ID. If you are a guest, enter the Guest ID (provided by the moderator of the conference). Press the # key.
Meet-Me Conference Silencing Announcements You may not wish to hear the repeating announcements that “you are the first caller” or “the conference will start soon”. Dialing #2 will toggle the current announcement with silence. To disable the announcement or revert to the announcement, press #2. Silence will end under the following conditions: 34 When... And if... Then You dial #2.
Joining a Meet-Me Conference Dialing In Too Early If you dial the Meet-Me Conferencing number more than five minutes prior to the scheduled conference call time, you will hear the following message and the system will then disconnect: “Your conference is not scheduled to start until (time) on (day, date). Please call back at that time.
Meet-Me Conference • If all six ports are available, the moderator will hear: “Six additional ports have been reserved for this conference.” • If only 5 of 6 ports are available, the moderator will hear: “Five of six additional ports have been reserved for this conference.” • If no ports are available, the moderator will hear: “We are sorry, additional ports are not available at this time.
Scheduling a Meet-Me Conference The Lock function is toggled from the keypad by pressing *4 to enable or disable the lock function. When the moderator locksor unlocks a conference, only the moderator will hear an announcement that the conference has been locked or unlocked. Callers who try to join the conference when it is locked hear an announcement that the conference is locked and they should contact the moderator for assistance.
Meet-Me Conference 8. Enter the length of the conference call in 5-minute increments, but with a minimum of 15 minutes (e.g., 15, 20, 25, etc.) followed by the # key. 9. Enter the number of participants (conference ports to reserve) followed by the # key. The system repeats your conference call settings to you as “You have requested to reserve a conference call for (day of week, date), at (time) with a duration of (X) minutes and (X) ports.” 10.
Modifying a Meet-Me Conference Modifying a Meet-Me Conference You may modify a conference reservation at any time up to 5 minutes before the start time. The moderator may, however, modify the conference while it is in progress (add ports, add participants, etc.) 1. If dialing internally, dial the Meet-Me Schedule number (default is 523). Otherwise, dial the ten-digit conference access number. 2. Either press the dial soft key or pick up the handset. 3. Press 3 to modify a conference call. 4.
MultiCall Park 2. Either press the dial soft key or pick up the handset. 3. Press 4 to list all conference call reservations. The system announces the number of conference reservations you currently have and then announces each conference providing the day of week and date, time, duration, ports, moderator ID and guest ID. After the last conference listing, the system informs you that there are no more conferences. 4. The conference menu is played and you may make a selection or hang up.
Retrieveing the Parked Call On-hook Dialing You can dial a number while the handset is on-hook by doing one of the following: • • Dial the phone number on the keypad and press the dial softkey. • Press the redial softkey, use the scroll keys to select a person to call, then press the dial softkey. Press the dir softkey, use the scroll keys to select a person to call, then press the dial softkey. NOTE: You can pick the handset up at any time to conduct a private conversation.
Priority Call 2. Dial the call ID number of the parked call you wish to retrieve and press the Dial button. 3. Speak with the parked caller. Priority Call The Priority Call feature allows you to define numbers that will ring at your telephone with a special ring that tells you this is an important call. To use this feature, you manage a list of telephone numbers (internal or external) that cause the priority ring to sound when a call with that caller ID appears at your telephone.
Listing Priority Call Members 3. Press 2 to add telephone numbers to the list of members who will trigger the priority ring. 4. Enter the number with no spaces, dashes or special characters followed by the # key. 5. Press # to save the entry (add it to your list) or press * to cancel the entry, 6. Select a menu item or hang up. Listing Priority Call Members 1. Press *61. 2. Press the dial soft key or pickup the handset.
Privacy Guard You are prompted to enter the number to delete followed by the # key. 5. Enter the number with no spaces, dashes or special characters. 6. Press the # key. The voice prompt speaks the number you just entered and you are prompted to press # to save the entry (delete it from your list) or press * to cancel the entry, 7. Press # or *. You are returned to the Priority Call menu. 8. Select a menu item or hang up. 9.
Access Codes Access Codes Privacy Guard provides the ability to create two kinds of access codes that you can give to family members, friends or business associates to allow them to identify themselves if they call and their caller ID is not available. You decide who gets which code. For phones with a display, access codes are shown on the display as shown: Privacy Guard () The Access Code is a 3-digit code that, when required, is entered followed by the # key. There is only one Access Code.
Privacy Guard If an invalid access code is entered, the caller will be prompted two more times to enter a valid access code. If they do not enter a valid access in the allowed time, the call is dropped. Recording a Name If a caller presses 2, they are asked to record either their name or their company name and press the # key. After playing the beep, the system will record up to 5 seconds. When the user presses # or the recording time ends, a prompt tells them to wait while the call is completed.
Enabling/Disabling Privacy Guard If you enter anything other than the available menu options, you will be prompted two more times to enter a valid menu option. If you do not select a valid option in the allowed time or if you hang up without making a choice, the system plays the announcement that you are unavailable and disconnects the call. Enabling/Disabling Privacy Guard The T6000 system allows you to turn the Privacy Guard feature on and off (i.e.
Privacy Guard A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices. 3. Press 3 to hear the 3-digit Access Code. 4. Listen to the Access Code. 5. Select a menu item or hang up. Managing the Selective Caller List Your 10-digit Selective Call List access codes are managed using the keypad on your telephone. You can change the codes at any time and can listen to the numbers you have programmed.
Managing the Selective Caller List 6. When you are done listening to numbers, press * to return to the main menu. 7. Select a menu item or hang up. Deleting from the List 1. Press *88 on the telephone keypad. 2. Press the dial soft key or pick up the handset. A voice prompt tells you whether Privacy Guard is enabled or disabled and then gives the menu choices. 3. Press 6 to delete the numbers in the Selective Call List. 4. Select from the available options: • • • • 5.
Redial Redial This feature lets you redial the last number (internal or external) that you dialed. Using the Phone 1. Press the redial soft key. 2. Use the up and down scroll keys to highlight a number to call. 3. Press the dial soft key. 4. Speak to the called party. Using Star Codes 1. Dial *07 and press the dial soft key or pick up the handset. 2. Speak to the called party.
Canceling Remote Forwarding A voice prompt leads you through the remaining steps. 2. Enter the complete phone number you want to access, followed by the # key. EXAMPLE: 9723353421# or 9723352100*2001# for Non-DID numbers. 3. Enter the phone’s password, followed by the # key If you have your phone forwarded to another phone, your current forwarding number is announced. 4.
Remote Phone Dial-in Setup of Remote Phone To set up a remote phone by dialing in, you must call using the remote phone where your VoIP phone calls will be forwarded. 1. From the remote phone (example, your cell phone or a hotel phone), dial the Remote Phone access DID number. Your service provider should have provided this number to you. 2. Enter the phone number of your VoIP phone followed by the pound sign (#). EXAMPLE: 9723353421# or 9723352100*2001# for Non-DID numbers. 3.
Deactivating Remote Phone via Web Portal Phone number through the Web Portal, when you click “Save”, it will disconnect your current remote phone call. In the Web Portal, when the Auto Enable When Phone OOS checkbox is checked, the system will automatically enable Remote Phone and route calls to the Remote Phone number when the phone is out of service. The Remote Phone feature will not be auto-enabled until a call arrives after the phone has been declared out of service.
Selective Call Forward To use this feature, you designate the forward destination and manage a list of telephone numbers (internal or external) that are forwarded to that number when a call with that caller ID appears at your telephone. Selective Call Forward is managed through a menu of commands activated by pressing digits on the phone keypad.
Identifying the Forwarding Destination Number Identifying the Forwarding Destination Number 1. Press *63 or *83. 2. Press the dial soft key or pickup the handset. A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices. 3. Press 3 to hear the forwarding number (destination for forwarded calls). The voice prompt tells you the forwarding number and you are returned to the Selective Call Forward menu. Adding Forwarded Phone Numbers 1.
Selective Call Forward Deleting Forwarded Phone Numbers 1. Press *63 or *83. 2. Press the dial soft key or pickup the handset. A voice prompt tells you whether Selective Call Forward is enabled or disabled and then gives the menu choices. 3. Press 6 to delete telephone numbers from the list of numbers which will be forwarded. 4.
Programming a Speed Dial Key 16. Select another menu item or hang up. Speed Dial The Linksys SPA-941 provides speed dial buttons that can be programmed through the Linksys phone menu or preset by your service provider. If you have any preset speed dials, you will see them in the speed dial list. The preset speed dials can be modifed, and new ones can be added, by dialing 74* on your phone. The way the speed dials are used depends on whether they are programmed from the phone or preset.
Speed Dial 7. When you begin typing a letter, you will see a list of possible names from your directory that can be added to the speed dial button. Use the scroll key to highlight the desired caller and press ok to select. 8. After you have made the desired edits, press the cancel softkey twice to save the changes and revert to the main display. To program a speed dial using the star code, follow these steps: 1. Press 74* on the telephone keypad. A voice prompt leads you through the remaining steps.
Deleting a Speed Dial Number 3. Press the select softkey below the phone display. 4. Use the up and down scroll key to highlight speed dial to be assigned. 5. Press one of the following softkeys: • • edit - to add or edit the selected speed dial information cancel - to exit the speed dial list 6. If you selected edit, then press the More key once. 7. Press the clear softkey to clear the speed dial. 8. Press the More key until you see the ok softkey. 9.
Transfer 60 System Telephone Features Linksys SPA-941 Telephone User Guide 620-05600390
Voice Mail Features (Default Menu) 4 You can access the voice mail system on your phone by dialing *09 or by pressing the Voice Mail button. System settings determine the number (and length) of voice mail messages that are stored in your voice mailbox. If supported by your system, callers can press “0” while they are “in” your mailbox to transfer to your main number or operator.
Menus and Commands Table 2: Voice Mail Main Menu Access Code Function 7 Compose a message (for options see “Voice Mail Compose List” on page 63) 8 Manage custom operator number (Not supported for stand-alone mailboxes.) [for options see “Voice Mail Custom Operator (Zero Out) List” on page 64) * (star) Exit the voice mail system # • When pressed while message header is playing, goes to directly to the message. • When pressed while message is playing, skips to the next message.
Table 4: Voice Mail Personal Greeting List Access Code Function 1 No Answer greeting 2 Do Not Disturb greeting 3 Busy greeting 4 Name greeting 5 Replace personal greetings with default greetings * (star) Return to main voice mail menu Table 5: Voice Mail Distribution List Access Code Function 1 Hear a list of all distribution groups 2 Edit a distribution group 1 - list of members 2 - add a member 3 - delete a member 4 - hear the group name 5 - change the name * - return to the previous me
Accessing Your Voice Mail Table 7: Voice Mail Message Options List Access Code Function 1 Marks message as Urgent 2 Marks message as Private (it cannot be forwarded).
From any other internal phone 2. If you dialed *09, press the Dial soft key or line or speaker button or pickup the handset. 3. Enter your password (if required). If you have new voice mail, the messages are identified and played. Otherwise, you will be prompted with choices to play your inbox messages, play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system. 4.
Accessing Your Voice Mail 3. You will be prompted to enter your password. 4. Enter your numeric password, followed by the # key. If you have new, or previously heard but not saved or deleted, voice mail, the message is identified and played. Otherwise, you are prompted with choices to play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system. 5. Press the corresponding digit on your phone to select the desired voice mail function.
Rewind/Fast Forward 2. Open the email message containing the voice mail. 3. Open the attachment in the email message. • 4. Your default media player will open. • 5. If this is the first time you have opened a voice mail in your email application, you will be asked to associate the file type to the media player you wish to use to listen to the voice mail file type. If you get an error message, the voice mail has not been recorded in a compatible file format and cannot be played.
Composing Messages before Sending Fast Forward to the End of a Message If you want to forward to the end of a message: • Press 99. Pause Play of a Message To pause play of a message or to resume play of a paused message: • Press 8. Composing Messages before Sending The compose feature of the voice mail system allows you to record a message and review or change it before sending it to any number of users or distribution groups.
Compose and Send a Message • • • Press 1 to mark the message as urgent • • Press 4 to clear message options Press 2 to mark the message as private Press 3 to mark the message as return receipt requested (you want to be notified when the recipient access the message) Press * to return to the voice mail main menu 9. If you pressed any key from 1 -4, you are returned to the Compose Message menu (step 6). 10.
Skipping the Mail Menu to Hear Messages Skipping the Mail Menu to Hear Messages To immediately begin listening to voice mail, press # during the voice mail menu announcement. Returning to the Auto Attendant or Operator When calling from outside of the VoIP system, you can escape from voice mail to the auto attendant or operator using the star (*) key. Press * to move from the selected option to the previous menu.
Compose and Send a Message 6. If you pressed 2, listen to the announcement that your default custom operator has been restored. 7. If you pressed *, listen to the voice mail main menu. NOTE: Entered numbers must match a valid dial plan (i.e., extensions must match your 4-, 5- or 6-digit plan, or a valid outside number, including all necessary access and area code numbers), cannot be the same extension as your mail box, and you must be able to dial the number entered from your phone.
Forwarding a Message to Another Mailbox Forwarding a Message to Another Mailbox To forward a voice mail message to another mailbox, follow these steps: 1. Press 6. You hear a prompt to enter the number of the person(s) to whom you want to forward the message. 2. Enter the phone number and then either: • • 3. press # to enter another number or, press ## if this is the only (or last) person to receive the forwarded message. You get a prompt to leave an introduction to the forwarded message: a.
Compose and Send a Message • Press * to cancel the reply and re-record. You hear the message options again. Dialing Back a Caller To dial a caller who left a message (if Caller ID information is available): Press 3. Sending a Message Directly to an Extension You can send a voice mail message directly to an extension without dialing their extension and having to wait for the call to roll to the voice mail system. To go directly to someone’s voice mailbox: 1.
Receiving Pager Notification TIP: When you create your greeting be sure to tell the caller they can dial zero (0) to reach either the automated attendant or the person you have programmed to answer “zero out” calls. Recording Personalized Mailbox Greetings To record a personalized greeting: 1. Access the voice mail system. 2. Press 5 from the main voice mail menu and choose the greeting you want to record by pressing the corresponding digit key. • • • • • • Press 1 to record the No Answer greeting.
What You Receive on Your Pager/Cell Phone • E-mail pagers can accept text-only e-mail messages. You may choose to be alerted: • • Each time you receive any voice message. Only when you receive a message marked as urgent. What You Receive on Your Pager/Cell Phone Numeric - You receive the numbers you entered in the Pager Info box; when you set up the pager option with the system administrator. The number could be a code that means something to you.
Managing Distribution Groups The following options are available when you access the distribution groups menu item: • • • • • List all distribution groups Create a group Edit a group Delete a group Return to the main menu Creating a New Group 1. Access the voice mail system. 2. Press 6 for distribution groups. 3. Press 3 to create a group. 4. Enter the number of the group to be created and record the name of the group.
Editing or Modifying a Group • • • • • • List all members - press 1 Add a member - press 2 Delete a member - press 3 Play the group name - press 4 Change the name - press 5 Go back to the previous menu - press *. NOTE: To edit group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. If the group does not exist, the user will hear “The group number xx does not exist, Please try again.
Managing Distribution Groups 3. Press the # key to delete the user or * key to cancel. • If you press # and the member exists, you will hear “The member has been successfully deleted from this group.” • If you press # and the member does not exist, you will hear “The member does not exist in this group, please try again.” • If you press *, you will be asked to reenter the extension number to delete.
Listening to a List of Distribution Groups NOTE: To delete group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Listening to a List of Distribution Groups 1. Access the voice mail system. 2. Press 6 for distribution groups. 3. Press 1 to list all your groups. 4.
Exiting the Voice Mail System 80 Voice Mail Features (Default Menu) Linksys SPA-941/942 Telephone User Guide 620-05600390
Voice Mail Features (Option A Menu) 5 You can access the voice mail system on your phone by dialing *09 or by pressing the Voice Mail button. System settings determine the number (and length) of voice mail messages that are stored in your voice mailbox. If supported by your system, callers can press “0” while they are “in” your mailbox to transfer to your main number or operator.
Menus and Commands Table 9: Voice Mail Menu Keys Access Code Function 8 Hear or change custom operator number (Not supported for stand-alone mailboxes) [for options see “Voice Mail Custom Operator (Zero Out) List” on page 85) * (star) Exit the voice mail system Play Control Keys * (star) • When pressed while sender, date, and time information (message header) is playing, returns to Alternate Voice Mail Top Menu • When pressed while message is playing, returns to message header.
Table 10: Voicemail Message Handling Controls Before Mail Message Feature After Mail Message During Mail Message Fast Forward NA NA Fast Forward to end NA NA Next # # Pause/Unpause Play NA NA Main Menu * * NA Return to message header NA NA * Message Handling Menu NA NA # NA Table 11: Voice Mail Message Controls Before Mail Message Feature After Mail Message During Mail Message Return to Envelope NA NA * (star) Return to Previous Menu * (star) * (star) NA Skip Envelop
Menus and Commands Table 12: Voice Mail Personal Greeting List Access Code Function 1 No Answer greeting 2 Do Not Disturb greeting 3 Busy greeting 4 Name greeting 5 Replace personal greetings with default greetings * (star) Return to main voice mail menu Table 13: Voice Mail Distribution List Access Code Function 1 Hear a list of all distribution groups 2 Edit a distribution group 1 - list of members 2 - add a member 3 - delete a member 4 - hear the group name 5 - change the name * - ret
From your phone Table 15: Voice Mail Message Options List Access Code Function 1 Marks message as Urgent 2 Marks message as Private (it cannot be forwarded) 3 Requests Return Receipt - you are notified recipient as accessed the message 9 Clears all options * (star) Return to main voice mail menu NOTE: Occassionally a return receipt may be returned without the recipient hearing the message if your message is the first new message and the recipient hangs up or skips to the next message before lis
Accessing Your Voice Mail 2. If you dialed *09, press the Dial soft key or line or speaker button or pickup the handset. 3. Enter your password (if required). If you have new voice mail, the messages are identified and played. Otherwise, you will be prompted with choices to play your inbox messages, play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system. 4.
From the email program on your PC 3. You will be prompted to enter your password. 4. Enter your numeric password, followed by the # key. If you have new, or previously heard but not saved or deleted, voice mail, the message is identified and played. Otherwise, you are prompted with choices to play your saved messages, change your password, playback your greetings, record new greetings, or exit the voice mail system. 5.
Using Controls While Playing Messages 2. Open the email message containing the voice mail. 3. Open the attachment in the email message. • 4. Your default media player will open. • 5. If this is the first time you have opened a voice mail in your email application, you will be asked to associate the file type to the media player you wish to use to listen to the voice mail file type. If you get an error message, the voice mail has not been recorded in a compatible file format and cannot be played.
Fast Forward to the End of a Message Fast Forward to the End of a Message If you want to forward to the end of a message: • Press 33. Pause Play of a Message To pause play of a message or to resume play of a paused message: • Press 2. Composing Messages before Sending The compose feature of the voice mail system allows you to record a message and review or change it before sending it to any number of users or distribution groups.
Changing Your Password • • Press 2 to mark the message as private • • Press 4 to clear message options Press 3 to mark the message as return receipt requested (you want to be notified when the recipient access the message) Press * to return to the voice mail main menu 9. If you pressed any key from 1 -4, you are returned to the Compose Message menu (step 6). 10. Repeat steps 6 - 8 until you press 1 to send or * to return to the voice mail main menu or hang up.
Marking a Message as Urgent Skipping the Mail Menu to Hear Messages To immediately begin listening to voice mail, press # during the voice mail menu announcement. Returning to the Auto Attendant or Operator When calling from outside of the VoIP system, you can escape from voice mail to the auto attendant or operator using the star (*) key. Press * to move from the selected option to the previous menu.
Replaying a Message 6. If you pressed 2, listen to the announcement that your default custom operator has been restored. 7. If you pressed *, listen to the voice mail main menu. NOTE: Entered numbers must match a valid dial plan (i.e., extensions must match your 4-, 5- or 6-digit plan, or a valid outside number, including all necessary access and area code numbers), cannot be the same extension as your mail box, and you must be able to dial the number entered from your phone.
Marking a Message as Urgent Deleting a Message To delete a voice mail message, press 7. NOTE: When you delete a voice mail message, the message is deleted, but the caller ID and message received information (date, time, etc.) remains in the inbox listing until you exit voice mail. Forwarding a Message to Another Mailbox To forward a voice mail message to another mailbox, follow these steps: 1. Press 6. You hear a prompt to enter the number of the person(s) to whom you want to forward the message. 2.
Dialing Back a Caller 2. Record your reply message. 3. Press # to accept your message. Your voice mail system gives you the following options: • • • • • Press 1 to send reply. Press 2 to change reply. Press 3 to review reply. Press 9 to mark urgent and reply. Press * to cancel the reply and re-record. You hear the message options again. Dialing Back a Caller To dial a caller who left a message (if Caller ID information is available): Press 88.
Recording Personalized Mailbox Greetings • when you are talking on the phone (the “Busy” greeting) Additional features include the ability to: • Record your name so that when you leave messages for other users, they will hear your name instead of your extension. • Replace your personal greetings with the default greetings.
Receiving Pager Notification Receiving Pager Notification The T6000 system provides the ability for you to be alerted on your mobile phone or pager that you have received a voice message. You must set this service up with your system administrator or via Web Portal. Mobile devices support different types of alerts: • • • • Basic numeric pages accept only keypad phone digits (1-0, * and #). Cell phones support voice streaming. Some cell phone models can receive text-only e-mails.
Creating a New Group Managing Distribution Groups Voice messaging distribution groups can be created as either personal or corporate groups. Up to 20 personal groups can be created by individuals for their own use while up to 70 corporate groups can be created. Corporate (customer) distribution lists are created by an administrator or a user with access to a customer’s main number voice mail box and are available for use by all of a customer’s users.
Managing Distribution Groups NOTE: To create group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. Editing or Modifying a Group 1. Access the voice mail system. 2. Press 6 for distribution groups. 3. Press 2 to edit a group. 4. Enter the number of the group to be edited. 5.
Deleting a Group • If you press # and the member already exists, you will hear “The member already exists in this group, please try again.” • If you press *, you will be asked to reenter the extension number to add. Deleting Group Member If you pressed 3 to delete a distribution group member, do the following: 1. After the prompt, enter the extension number of the member you wish to delete. 2. Press the # sign. • 3. The extension number you entered is played back to you for confirmation.
Exiting the Voice Mail System 3. Press 4 to delete a group. 4. Enter the number of the group to be deleted. 5. Press # to confirm this is the correct group or * to reject the group. If you entered the wrong group number and pressed *, you will be prompted for the number of the group to delete. Enter a different group number or press * again to return to the distribution group menu. 6. Press # to finish the delete or press * to cancel the delete process and return to the distribution group menu.
Voice Mail Features (Option B Menu) 6 You can access the voice mail system on your phone by dialing *09 or by pressing the Voice Mail button. System settings determine the number (and length) of voice mail messages that are stored in your voice mailbox. If supported by your system, callers can press “0” while they are “in” your mailbox to transfer to your main number or operator.
Menus and Commands Table 18: Voicemail Message Controls Before Mail Message Feature After Mail Message During Mail Message Rewind NA NA 2 Rewind to beginning NA NA 22 Delete 3 3 3 Fast Forward NA NA 4 Fast Forward to end NA NA 44, # Next 5 5 5 Save 7 7 7 Pause/Unpause Play NA NA * Replay 8 8 NA Forward 13 13 13 Call Back Originator 14 14 14 Reply 17 17 17 Main Menu * * NA Table 19: Voice Mail Personal Greeting List Access Code Record Play 1 No Ans
Table 20: Voice Mail Distribution List Access Code 2 Function Edit a distribution group 1 - list of members 2 - add a member 3 - delete a member 4 - hear the group name 5 - change the name * - return to the previous menu 3 Create a distribution group 4 Delete a distribution group * (star) Return to main voice mail menu Table 21: Voice Mail Compose List Access Code Function 1 Send message 2 Change message (re-record) 3 Review message (listen to recorded message) # Set message options (for op
Accessing Your Voice Mail NOTE: Selecting any of the numbered options immediately returns to the Voice Mail Compose List. This is also true for callers leaving voice mail who select options after leaving their voice mail.
From any other internal phone 4. Press the corresponding digit on your phone to select the desired voice mail function. From any other internal phone 1. Dial 555 (or the code provided by your system administrator). NOTE: Some phones may require a # after the dialed digits in order to dial the number. If you do not hear the greeting immediately after dialing the last digit. Press # to complete dialing. You hear a welcome greeting and are prompted to enter your extension number. 2.
Accessing Your Voice Mail 5. Press the corresponding digit on your phone to select the desired voice mail function. NOTE: Pressing the * key from the main voice mail menu will send you to the main autoattendant menu. You may then dial extension numbers to reach internal parties or access any other feature available from the auto attendant. Dialing Your Telephone 1. Call your telephone number. NOTE: You must be able to dial your number directly from outside the system to use this method. 2.
Rewind/Fast Forward • 5. If you get an error message, the voice mail has not been recorded in a compatible file format and cannot be played. Select “open the file” on the dialog box that appears to play the message The voice mail message plays concurrently with any audio (such as music CDs or streaming music) coming from your speakers. Stop or mute other features before playing the voice mail message to increase the clarity of the message.
Composing Messages before Sending Composing Messages before Sending The compose feature of the voice mail system allows you to record a message and review or change it before sending it to any number of users or distribution groups. You first enter the extensions and distribution group numbers of the recipients and then record and send your message. Compose and Send a Message 1. Access the voice mail system. 2. Press 6 to select compose a message. 3.
Marking a Message as Urgent 3. Press 6 to mark as urgent and send. NOTE: If your system administrator has turned on message notification, messages marked as urgent will automatically notify of the recipient that they have an urgent voice message. Changing Your Password The system default for your voice mail password is your extension number. To keep others from listening to your voice mail messages, you should change your password to something only you know. 1. Access the voice mail system. 2.
Zeroing Out to a Custom Operator Zeroing Out to a Custom Operator When callers reach your voice mail, you can give them the option to leave a message or dial zero (0) and reach your custom operator (which may be the auto attendant or another phone number). By default, the system will route callers to the auto attendant when they press zero. You can change the destination from the voice mail main menu.
Marking a Message as Urgent TIP: If you cannot make long distance calls from your phone and attempt to enter a long distance number as the custom operator without the access codes, the system will accept the digits, but when the caller presses zero (0), the call will be disconnected. Replaying a Message To replay a voice mail message, press 8. Saving a Message To save a voice mail message, press 7.
Replying to a Message a. Record your introductory message. To forward the voice mail immediately without an introductory message, press # immediately after the prompt. b. Press # to accept the message. 4. Choose one of the following options to finish forwarding: • • • • • Press 1 to forward the message. Press 2 to change the introductory message. Press 3 to review the introductory message. Press 9 to mark urgent and forward. Press * to cancel the forward. Press * at anytime to cancel the forward.
Recording Personalized Mailbox Greetings To go directly to someone’s voice mailbox: 1. Dial 577 (or the code provided by your system administrator) on the keypad. You hear a voice prompt to enter the extension number of the person you want to send a message to. 2. Dial the extension number. You hear a greeting and voice prompt to enter a message. 3. Record your message and hang up. NOTE: You can press * on your phone at any time during the greeting to skip to the end of it.
Receiving Pager Notification • Press # to return to the main menu. To record your name: 1. Access the voice mail system. 2. Press 16 for Mailbox Options. 3. Press 8 to record your name. Listening to Your Greetings You may want to check your personalized greetings to make sure they are still appropriate. 1. Access the voice mail system. 2. Press 4 on the main voice mail menu to reach the Greetings menu. 3.
What You Receive on Your Pager/Cell Phone What You Receive on Your Pager/Cell Phone Numeric - You receive the numbers you entered in the Pager Info box; when you set up the pager option with the system administrator. The number could be a code that means something to you. Voice - when you answer the page, voice mail plays a welcome announcement followed by a request for the account password. Enter the password and listen to the normal voice mail menu options.
Managing Distribution Groups • • Delete a group Return to the main menu Creating a New Group 1. Access the voice mail system. 2. Press 16 for Mailbox Options. 3. Press 6 for distribution groups. 4. Press 3 to create a group. 5. Enter the number of the group to be created and record the name of the group. • The group number must be from the allowed range and cannot already exist as a group. • • If the voicemail account is corporate, then allowed range is 10-79.
Editing or Modifying a Group • • • Play the group name - press 4 Change the name - press 5 Go back to the previous menu - press *. NOTE: To edit group (corporate or company) distribution lists, you must be in the mailbox for your company's main number. If the group does not exist, the user will hear “The group number xx does not exist, Please try again.” Listing Members of a Group If you pressed 1 for a list of all distribution group members, the following happens: 1.
Managing Distribution Groups • If you press # and the member does not exist, you will hear “The member does not exist in this group, please try again.” • If you press *, you will be asked to reenter the extension number to delete. Playing the Group Name After accessing the voice mail system, if you pressed 4 to play the name of the distribution group, the voice mail system plays the previously recorded name of this group. If there is no recording for this group, you will hear “Unknown.
Listening to a List of Distribution Groups Listening to a List of Distribution Groups 1. Access the voice mail system. 2. Press 16 for Mailbox Options. 3. Press 6 for distribution groups. 4. Press 1 to list all your groups. 5. Listen to the playback of your groups as follows • • • the number of groups the group number the group name • • • If there is no recording for the group name, you will hear “Unknown”. The corporate group 10 will always be named as “Everyone”.
Exiting the Voice Mail System 120 Voice Mail Features (Option B Menu) Linksys SPA-941/942 Telephone User Guide
7 Set Up Outlook for TAPI This chapter explains how you can set up and use Microsoft Outlook to use TAPI to dial phone numbers using your telephone. Information includes the following: • • • • Using TAPI to call from Outlook Installing the TAPI 2.1-compliant support software Configuring Windows so that Outlook can use TAPI Configuring Outlook to use the VocalData telephone number NOTE: Although Outlook is used as the example, this information can also be applied to other TAPI-enabled applications.
Using TAPI to Call from Outlook 4. Click Call Contact on the menu (circled in the previous screen) to open the New Call dialog box. 5. Click Start Call to dial the telephone number displayed in the Number field. NOTE: You cannot call four-digit extensions from Outlook. A complete 7- or 10-digit phone number must be used. TIP: Always check to be sure you have the correct number selected before starting a call.
7. If the person you called answers, carry-on the conversation in the usual manner. NOTE: Do NOT click the Close button or icon in the New Call dialog box while carrying on a conversation on the speakerphone (if available on your phone). Closing the New Call dialog box while using the speakerphone will end the call immediately. Minimize the New Call dialog box or, if you need to close the dialog box, pick up the handset.
Installing the TAPI Support Software 124 6. Choose where to save the TAPI.EXE file and click Save. This example saves it to the desktop so that it is easy to find. 7. Find the TAPI.EXE file (shown here on the PC desktop) and double-click it to run the install program.
8. Depending on the PC’s operating system and security settings, a security warning window may be displayed as part of the install. Click Run to install or Cancel to not install TAPI. 9. Click Next in the Welcome dialog box to install the TAPI program.
Installing the TAPI Support Software 126 10. Click Next to start the installation. 11. The Installing dialog box shows the progress of the installation.
NOTE: A dialog box may appear while the Installation dialog is still running. Do NOT click Cancel or the close icon when the dialog box appears. You will be returning to this dialog box after completing two steps. 12. When the dialog box appears while the Installing dialog box continues to run, do the following: a. Enter the IP addresses provided by your system administrator in the Server IP Address 1 and 2 fields. b.
Configuring Windows for TAPI 14. Click OK in the dialog box. 15. Click Finish in the Installation Complete dialog box to complete the TAPI program installation. Configuring Windows for TAPI For TAPI-enabled programs to be able to dial using the TAPI Service Provider, Windows must be configured correctly to be able to use the proper line, get an outside line, and dial correctly.
3. Click Edit (circled) in the Phone and Modem Options dialog box.
Configuring Windows for TAPI 4. In the Edit Location dialog box, click the General tab (if not selected) and do the following: a. Enter a Location name, if desired (boxed). b. Make sure the Country/Region and Area Code information match your location and area code (see arrows). c. Set the outside access digits in the Dialing Rules section to the digit that must be dialed to make an outside call (circled).
5. Click Apply. 6. Click the Area Code Rules tab and do one of the following: • • Click New to add an area code to the list. Highlight an existing entry and click Edit to make changes. NOTE: If you have never configured Phone and Modem Options for your Windows computer, the Area Code Rules field will be empty. If you have setup Phone and Modem Options before for any device or application, the previously entered information will be displayed.
Configuring Windows for TAPI 7. Enter the three-digit area code in the Area Code field for each area code where you have special rules that need to apply - such as dialing all 10 digits within your area code or having multiple area codes that are not long distance - by filling in the necessary information in the New/Edit Area Code Rule dialog box. NOTE: Depending on whether you clicked New or Edit, the dialog box will say either New Area Code Rule or Edit Area Code Rule.
Example: Residents in the Dallas area have three area codes (shown in the Edit Locations), must dial the entire 10-digit number for all calls and do not need to dial 1 before making calls to any of those three area codes. As a result, the information in the Edit Area Code Rule box for 214 is set as follows: • • • 8. “Include all the prefixes within this area code” is selected. “Dial 1” is unchecked. “Include the area code” is checked.
Configuring Windows for TAPI 134 9. When you are finished entering information in the New Location or Edit Location dialog box, click OK to accept the dialing properties, and close the dialog box and return to the Phone and Modem Options dialog box. 10. Click the Advanced tab to see the list of available telephone providers. 11.
13. Select Tekelec T6000 Telephony Service Provider and click Add. 14. When the Tekelec dialog box appears, do the following: a. Enter the IP addresses provided by your system administrator in the Server IP Address 1 and 2 fields. b. Click Add to add your telephone number (the one that will be used with the TAPI-enabled program [such as Outlook]). 15. Enter your telephone number and password and click OK.
Configuring Outlook to Use TAPI 16. Click OK to return to the Phone and Modem Options dialog box. 17. Click Close in the Phone and Modem Options dialog box. Windows is now configured to allow users to make calls from their contacts, but the TAPI-enabled program must be configured to use the line for dialing. For information on configuring the program to use the telephone line for dialing, go to “Configuring Outlook to Use TAPI”.
4. Click Call Contact on the menu (circled in the previous screen) to open the New Call dialog box. 5. Click Dialing Options to open the Dialing Options dialog box. 6. Click on the drop-down menu in the Connect using line field and scroll down any entries until you find your telephone number (circled).
Configuring Outlook to Use TAPI 7. Select your telephone number and click OK to return to the New Call dialog box. 8. You may call this contact or close the New Call dialog box. NOTE: Outlook (or your TAPI-enabled application) is now configured to place calls using your telephone number.
Index •••••• A Abbreviated Dial 13 Abbreviated Dial Code Create 13 Delete 14 Modify 14 Use 14 Verify 15 Accessing Voice Mail From any other internal phone Default Menu 65 Option A Menu 86 Option B Menu 105 From any Outside Touchtone Phone Dialing Main Number (Default Menu) 65 Dialing Main Number (Option A Menu) 86 Dialing Main Number (Option B Menu) 105 Dialing Your Telephone (Default Menu) 66 Dialing Your Telephone (Option A Menu) 87 Dialing Your Telephone (Option B Menu) 106 From any outside touchtone p
Delete Forwarded Numbers 56 Enable 54 Enter Forward Number 54 Identify Forwarding Destination Number 55 List Forwarded Numbers 55 Call Pickup 26 Directed 26 Group 26 Call Return 27 Call Trace 27 Call Waiting 27 Answering the Second Call 28 Suspending 28 Switch Between Calls 28 Caller ID Block 29 Calling External 6 Internal 6 Change Voice Mail Distribution Group Name Default Menu 78 Option A Menu 99 Option B Menu 118 Changing Your Voice Mail Password Default Menu 69 Option A Menu 90 Option B Menu 109 Cisco T
Option B Menu 116 Play Name Default Menu 78 Option A Menu 99 Option B Menu 118 E Editing Voice Mail Distribution Group Add Members Default Menu 77 Option A Menu 98 Option B Menu 117 Change Name Default Menu 78 Option A Menu 99 Option B Menu 118 Default Menu 76 Delete Members Default Menu 77 Option A Menu 99 Option B Menu 117 List Members Default Menu 77 Option A Menu 98 Option B Menu 117 Option A Menu 98 Option B Menu 116 Play Name Default Menu 78 Option A Menu 99 Option B Menu 118 Enable Call Forward (All
Default Menu 79 Option A Menu 100 Option B Menu 119 M Managing Distribution Groups Available Options Default Menu 75 Option A Menu 97 Option B Menu 115 Default Menu 75 Option A Menu 97 Option B Menu 115 Meet-Me Conference 32 Adding More Ports to an Active Conference 35 Cancel (Delete) 38 Dialing in to Join 32 Dialing in Too Early 35 Dropping 36 Entering an Incorrect ID 35 Extending the Conference Duration 35 Join 32 List of 39 Locking 36 Lowering Hands 37 Modify (Edit) 39 Muting 36 Raising Hands 37 Roll Ca
Using TAPI to Make Calls 121 P Pager Notification Information Received Default Menu 75 Option A Menu 96 Option B Menu 115 Park - MultiCall 40 Password Voice Mail, Changing Default Menu 69 Option A Menu 90 Option B Menu 109 Permanent Caller ID Block Release 41 Personal Greetings Default Menu 73 Option A Menu 94 Option B Menu 113 Phone Components Descriptions 1 Play Voice Mail Distribution Group Name Default Menu 78 Option A Menu 99 Option B Menu 118 Priority Call 42 Add Members 42 Delete Members 43 Disable
Set Up Outlook for TAPI 121 Configuring Windows for TAPI 128 Skipping the Voice Mail Menu Default Menu 70 Option A Menu 91 Option B Menu 109 Skipping to the Next Voice Mail Message Default Menu 71 Option A Menu 92 Option B Menu 111 Speakerphone Troubleshooting 11 Using 10 Speed Dial 57 Deleting a Number 58 Identify Assigned Number 58 Program Speed Dial Number 57 Use 57 Identify Assigned Number 58 Speed Dial Buttons Modify 57 Star Codes Abbreviated Dial 13 Add Members to Priority Call 42 Anonymous Call Rejec
Call Waiting 27 Answering the Second Call 28 Suspending 28 Switch Between Calls 28 Caller ID Block 29 Conference 29 Tips 29 Directed Call Pickup 26 Group Call Pickup 26 Group Speed Dial 30 Hold 30 Hold-on Queuing 31 Hunt Groups 31 Intercom Calls (Receive Only) 32 Meet-Me Conference 32 Adding More Ports to an Active Conference 35 Cancel (Delete) 38 Dialing in to Join 32 Dialing in Too Early 35 Dropping 36 Entering an Incorrect ID 35 Extending the Conference Duration 35 Join 32 List of 39 Locking 36 Lowering
Default Menu 68 Option A Menu 89 Option B Menu 107 Marking a Message as Urgent Default Menu 69 Option A Menu 90 Option B Menu 108 Pause Play of a Message Default Menu 68 Option A Menu 89 Option B Menu 107 Replying to a Message Default Menu 72 Option A Menu 93 Option B Menu 112 Rewind to the Beginning of a Message Default Menu 67 Option A Menu 88 Option B Menu 107 Rewind/Fast Forward Default Menu 67 Option A Menu 88 Option B Menu 107 Voice Mail Features Accessing Your Mailbox Default Menu 64 Option A Menu 85
Option A Menu 92 Option B Menu 111 Returning to Auto Attendant Default Menu 70 Option A Menu 91 Option B Menu 109 Returning to Operator Default Menu 70 Option A Menu 91 Option B Menu 109 Saving a Message Default Menu 71 Option A Menu 92 Option B Menu 111 Sending a Message Directly to an Extension Default Menu 73 Option A Menu 94 Option B Menu 112 Skipping the Mail Menu Default Menu 70 Option A Menu 91 Option B Menu 109 Skipping to the Next Message Default Menu 71 Option A Menu 92 Option B Menu 111 Voice Mai
I-10
