User's Manual

45
Troubleshooting
I can’t switch my HP Smart Wi-Fi Display on
The power supply may not be correctly connected. Ensure that it is connected to a
working power outlet, and that the other end is connected to the DC-in connector on
the HP Smart Wi-Fi Display.
The HP Smart Wi-Fi Display power switch might be in the off position. Ensure that
this switch is in the on position.
I can't play certain photos/music/video files
The HP Smart Wi-Fi Display can only access files that are stored using a FAT/
FAT32 file system. Some drives are formatted using the Windows NTFS file system,
and cannot be accessed by the display.
My HP Smart Wi-Fi Display cannot print images
The printer cable may not be correctly connected. Ensure that the printer cable is
connected to the mini-USB port on your HP Smart Wi-Fi Display and the USB port on
the printer.
The printer may not be PictBridge compatible. If this is the case, then it will not be
possible to print images from the HP Smart Wi-Fi Display.
The mini-USB port may not be correctly configured on your HP Smart Wi-Fi Display.
Ensure that USB Mode is set to Printer in Local Settings. See “Local Settings”
on page 18 for more information.
When I connect my frame to my PC, the PC doesn’t show any drive letters
Make sure that the frame is configured for a PC connection (instead of a PictBridge
printer connection). Go to the Main Menu of the frame, select Setup, then Local
Settings. Make sure that the USB Mode is set to PC and not Printer.