User Manual

Using Your Lively Mobile Plus
30
Answering Incoming Calls
There are a few scenarios when you may receive an incoming call on your device:
• After a 9-1-1 call, the 9-1-1 Operator will have the ability to call you back.
• After a 9-1-1 call, a 5Star Agent may call you to see if you need further
assistance.
• You call 5Star and hang up immediately.
• You call 5Star and somehow get disconnected.
• You perform a “Test Call” from your MyGreatCall.com account page.
• After activating your service for the first time you will receive a Test Call to
confirm functionality.
• An accidental call was placed to 5Star and the 5Star Agent is calling to make
sure you are safe and secure.