User Manual

Fall Detection
45
What Happens in the Event of a Fall
If your Lively Mobile Plus detects a fall, it will play an audio message “Fall detected.
Calling 5Star. Press button to cancel.” You will have a few seconds to cancel the
call.
• If you did not fall or do not need assistance, press the Call Button to cancel the
call. You will hear an audio message, “Call canceled”.
• If you do not cancel the call within a few seconds, your Lively Mobile Plus will
automatically call 5Star. The 5Star agent will confirm you are safe and secure or
get you the help that you need.
If you fall and DO NOT hear “Fall detected. Calling 5Star. Press button to cancel,”
press the Call Button to immediately connect you to 5Star Urgent Response. The
Fall Detection service does not work when your Lively Mobile Plus is powered off.