User Manual

Legal
58
Connection To Other Service Providers
Our agents may link, conference or transfer you to other service providers such as the police, fire department, ambulance service,
9-1-1 emergency services or towing service. We’ll use reasonable efforts to contact appropriate service providers for help when you
ask for it, but we can’t promise that any service providers will respond in a timely manner or at all. Furthermore, we can’t promise we
will provide the best service provider or guarantee any level of service from such service provider. The laws in some places require
an emergency situation to be confirmed before emergency service providers will provide service. We will not contact emergency
service providers in these locations in response to your call if we cannot hear your request for assistance or otherwise confirm that an
emergency exists. We will attempt to have an agent contact you after you have completed a 9-1-1 call to make sure that you do not
need additional assistance but cannot guarantee this service in all cases or for all devices.
Monthly Charges
If you are the person who is paying for the Services, to subscribe to the 5Star Service, you will be charged a recurring monthly service
fee plus any applicable taxes. Remember, you can use your Device as much as needed but GreatCall may place usage limits in cases
of abuse of the Service. There is a fee associated with activating your Service and there may be a fee when re-activating.
Your Responsibility To Pay For The Service
If you are the person who is paying for the Service you are responsible to pay for your Service on time and (unless the law provides
otherwise) in full. If you are the person who is paying for the Service and you purchase a year of Service in advance and stop your
Service in the middle of the annual period, we will refund you the remaining months of the Service. You are also responsible for
directly paying all charges for services provided to you by others (such as emergency service providers).