User Manual

Legal
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Service that you need help. You will have an opportunity to cancel the call to 5Star Service if you do not need assistance. We cannot
guarantee that this service will always accurately determine a fall.
Urgent Care Through 5Star
Urgent Care, brought to you in partnership with FONEMED®, is not a substitute for dialing 9-1-1 and should not be used in a case
of emergency. FONEMED’s registered nurses offer advice regarding health care decisions, but they do not prescribe medications or
make diagnoses. We are not liable for any act or omission, including negligence, of any FONEMED employee. We are not a health
care provider and do not provide health care services. You should seek the advice of your physician if you have any questions about
medical treatment.
GreatCall Link
What is GreatCall Link
GreatCall Link is an optional service that allows you to authorize third parties to have access to information about your Lively Mobile
Device and the Service. The information authorized third parties may access includes your current location, your “zone” locations for
the past 7 days, your 5Star enabled Device’s power status, and up to 30 days of logged calls to 5Star Service. Authorized third parties
may access this information through the GreatCall Link smartphone or web app. You may add or remove authorized third parties at
any time through the GreatCall Link web app at link.greatcall.com.
How GreatCall Link Works
Your Device sends a GPS location fix a few times per hour. Buildings, mountains, and valleys can interfere with the accuracy of GPS
fixes. Once a 5Star Service call is initiated, the Device (if able) starts sending us a location fix every 30 seconds. This allows us to
provide high quality emergency response service.
“Zones” are created around addresses listed in the Personal Emergency Profile. These zones are used in the Daily Activities screen, and