User Manual

Legal
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to alert your authorized contacts via push notifications (in the smartphone app) when your Device changes location.
You can update addresses and other location information in the Personal Emergency Profile by clicking “Edit Emergency Profile” in
the 5Star profile menu.
Location fixes and zone accuracy improve as our system learns about the 5Star user’s zones and activity patterns. There may be some
incorrect notifications sent during the first couple weeks of use, as the system builds information around the 5Star user’s zones.
Ending Optional Service
If you are the person who is paying for the Services, you can cancel any or all of your optional service at any time. All you have to do is
call us and tell us you want to cancel the optional service. We will cancel the applicable optional service immediately and you will not
be charged for any future months.
Product Replacement
If your Device gets lost, is stolen or if it breaks, we’ll send you another one. Product Replacement is included with the Ultimate Health
& Safety Package or can be purchased a la carte for $3 per month.
30-Day Return Policy
If you are the person who is paying for the Services and if for any reason you are not completely satisfied with your Service or the
Device, you can return your Device within 30 days of purchase and we will refund the full price of the Device and applicable sales
taxes. If you paid a first-month service charge or an activation fee, we’ll refund those, as well.