Use Instructions

Page 18 of 28
 You may receive notifications from the LiveMetric app on your smartphone. Notification
settings can be adjusted in the LiveMetric app by clicking on the menu icon on the upper
left corner of the “Main” screen and then clicking on “Notifications & Sounds.”
 Adjust App and Device Notifications, as well as, Silent Mode settings by following on-
screen instructions.
ERROR MESSAGES AND TROUBLESHOOTING
T
ROUBLESHOOTING
# problem Source Corrective actions
1. Cannot click “Next” Terms of Use
Screen
Please check the box "I agree and
accept the terms of use"
2. Cannot click “Next” Profile setting
Screen
Please follow the error messages on
the screen
3. Pairing unsuccessful Pairing Screen Please check if the blue LED light is
on. If not, please follow the corrective
actions of problems 6-8
4. Pairing unsuccessful Pairing Screen Please check if the blue LED light is
on. If so, please remove the dongle
located on the upper right side of the
screen and re-insert it
5. Pairing unsuccessful Pairing screen After following corrective actions 3-4
and 6-8, call customer service
6. No Blue LED Black Casing on
the wristband
Please double tap firmly on the black
casing
7. No Blue LED Black Casing on
the wristband
Please charge the wristband
8. No Blue LED Black Casing on
the wristband
Please hold down the reset button for
30 seconds
9. Cannot place the wristband UI Please follow the illustrations and
instructions on the screen
10. The wristband is inflicting pain Wristband Please loosen the wristband using the