Warranty

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Limited Hardware Warranty

Limited Lifetime Support & Warranty Program

as of 10

March 2020

Residential Applications

Lockly® Limited 5-Year Mechanical & Finish Warranty and 2-

Year Electronics Warranty & Lifetime Technical Support

Subject to the terms and conditions of this warranty, Lockly extends a

limited lifetime mechanical and finish warranty of up to five years and a

limited two-year electronics warranty to the original consumer user

(“you”) of our Lockly Secure brand product (“Products”) against defects

in material and workmanship under normal use, as long as you occupy

the residential premises upon which the Product was originally installed.

The two-year electronics warranty applies from the date of purchase (or

delivery as may be required in certain jurisdictions). Lockly offers

lifetime customer service and technical support.

What Lockly will do: If the Product is found to be defective, Lockly’s

sole obligation, at its option, is to either repair or replace the Product,

or refund the original purchase price in exchange for the Product.

How to Start: The first thing to do if you think you may have a

warranty claim is to visit http://www.support.lockly.com/ where you will

find a wide range of Support and FAQ pages with valuable technical

assistance.

If you do not find a solution on our website, please visit our Support

Warranty FAQ section to find out how to contact our Support

department.

Return and Replacement: Lockly may require that you return the

Product to Lockly offices. Lockly may request a copy of your sales

receipt or dated itemized receipt. Lockly may, at its option, use new or

refurbished or used parts in good working condition to repair or replace

any Product. Any replacement Product will be warranted for the

Summary of content (4 pages)

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Limited Hardware Warranty Limited Lifetime Support & Warranty Program as of 10 March 2020 th Residential Applications Lockly® Limited 5-Year Mechanical & Finish Warranty and 2Year Electronics Warranty & Lifetime Technical Support Subject to the terms and conditions of this warranty, Lockly extends a limited lifetime mechanical and finish warranty of up to five years and a limited two-year electronics warranty to the original consumer user (“you”) of our Lockly Secure brand product (“Products”) against defe
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remainder of the original warranty period or thirty (30) days, whichever is longer or for any additional period of time that may be applicable in your jurisdiction. Original Residential User: This warranty only applies to the original purchaser of the Product who purchased the Product from Lockly or one of its authorized resellers or distributors for residential use. This warranty is nontransferable, except where prohibited by applicable law.
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intangible property as a result of failure of or a defect in the Product or its software. The warranty only applies to the original purchaser of the product and they must have made the purchase and use the product within USA and Canada. Lockly will not honor exchanges or refunds for products purchased from non-authorized dealers which includes: Pawn shops, personal or peer-topeer sales, liquidation stores, eBay sales that are not from a major retail chain such as Best Buy, Home Depot or Lowes.
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IN DURATION TO THE DURATION OF THE WARRANTY PERIOD ABOVE. Any recovery is limited to repair, replacement, or refund as described above. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. National Statutory Rights Consumers have legal rights under applicable national legislation governing the sale of consumer goods. These rights are not affected by the warranties in this limited warranty.