Use and Care Manual

3.8 Fingerprint Scanning Tips & Troubleshoot

SECTION 3.8

Tips for Fingerprint Enrollment and Recognition

• Place your finger to completely cover the sensor with maximum contact surface.

• Position the center of your finger (core) to the center of the sensor.

• Hold your finger still for more than a second until you hear a beep.

• Scan a finger that is clean and free from dirt. If a finger is cracked and dry, lightly moisten

the finger to improve recognition.

• Children ages 12 and under are not recommended to use fingerprint access due to the

constant changes of their fingers during growth.

• Elderly with fading fingerprints may have difficulty in recognition.

• If your finger has a cut, scar, or cracked skin due to dryness, try another finger.

Troubleshooting Fingerprints

In case of poor fingerprint conditions

• If wet - wipe excess moisture from finger before scanning

• If dry - moisturize or blow warm breath over finger before scanning

• If dirty - wipe stains and dirt off from finger before scanning

• Make sure the sensor is clean from dirt or smudges - wipe sensor with soft cloth regularly

For more troubleshooting help, visit http://lockly.com/help