Warranty

Warranty & Return Information

RETURNS POLICY

Unless otherwise noted in the product description, customers may return any LockState®

product within 30 days of the date of purchase if it has not been installed and after receipt of a

Return Goods Authorization Number (RGA#) issued by LockState®. Customers must request an

RGA# for any product they wish to return and LockState® will issue an RGA# to the customer

provided the RGA# request is within 30 days of the date of purchase by the end-user customer.

Items returned without first obtaining an RGA number may be subject to an additional fee

depending on item condition or even refusal. For customer credit, returns must be packaged

properly for shipping and must arrive at LockState® in the original product packaging with all

parts included, not damaged in any way. Items that have been installed, modified or damaged by

customer or during shipment due to improper packaging may only be returned at LockState’s®

discretion and only in the event of extenuating circumstances. In these cases, a minimum

restocking fee of 40% will be applied. All non-damaged returns are subject to a 15% restocking

fee. Any returns that are received with out the original keys will be not be accepted and will be

returned to the customer at the cost of the customer. A 15% restocking fee may also be applied

on all exchanges determined by LockState®.

All shipping expenses, including purchases and returns, will be customer’s responsibility unless

otherwise stated.

WARRANTY RETURNS

All warranty returns must be approved prior to returning to LockState®. In the event that any

component of a LockState® product is not free from material defects or is found missing within

a period of 1 year from purchase, LockState® will repair or replace the lock or lock parts at its

sole discretion, at no charge to the original end-user consumer. LockState® will not cover

shipping expensed outside of the continental US.

LockState® shall in no event be liable for incidental or consequential damages, including,

without limitation, (i) electricity or fuel costs, (ii) labor costs associated with repairing,

removing, installing or servicing the product or (iii) any other damages resulting from any defect

in or malfunction of the product. LockState’s® sole responsibility shall be to replace or repair

products within the terms stated herein.

Warranty shipping expenses for any items shipped beyond the lower 48 continental United States

are the sole responsibility of the customer.

DAMAGED PRODUCTS

Upon receipt of any product, customers must inspect the packaging for any signs of shipping

damage. In the event of damage to the packaging, customers must immediately inspect the

product for damage and have the delivery person sign on the delivery receipt that the item was

damaged in shipping, or should refuse the shipment due to damage. Customers who note damage

on the delivery receipt and still accept the product can file a claim with the shipping company for

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Warranty & Return Information RETURNS POLICY Unless otherwise noted in the product description, customers may return any LockState® product within 30 days of the date of purchase if it has not been installed and after receipt of a Return Goods Authorization Number (RGA#) issued by LockState®. Customers must request an RGA# for any product they wish to return and LockState® will issue an RGA# to the customer provided the RGA# request is within 30 days of the date of purchase by the end-user customer.
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credit at the shipping company’s discretion. If products are shipped directly from us, then we will assist in the claims process but can not guarantee that credit will be issued. If a product is found to be defective or missing parts, please contact us immediately. We will replace the item or ship out missing parts at no charge to the customer. Credit will not be given and up to a 15% restocking fee will apply if the customer is not willing to accept a replacement or missing parts.