Operation Manual

Loewe bild
User handbook
118
Export log file
To resolve problems, a log file can be provided for the service. The log
file can be exported to a USB storage device or manually or automa-
tically transferred via the Internet.
The log file can be transferred via the Internet only when an online
connection exists.
The transferred data is anonymous and purely of technical nature
without reference to person, location or IP address. Browser history
or login details are not stored or transferred.
Only if the user actively reports to the Loewe service with the refe-
rence number (see right column) and specifies the time and error
will a targeted processing result.
Call export of the log file
HOME: Call Home view.
 Mark System settings,
OK call System settings.
 Mark Control,
 go to next column.
 Mark more ...,
 call other settings.
 Mark Export log file,
 go to next column.
 Select I agree, if you accept the privacy
policies,
OK Confirm selection.
 Select Via Internet, Via USB or Settings.
When selecting Via Internet:
 Mark Export log files now,
OK confirm selection.
This transfers all stored log files to the Loewe
server.
After successful transmission, a reference
number will be displayed that you can specify as
a reference when making inquiries.
When selecting Via USB:
 Select a target if several USB storage media
are available.
 Select the size of the log file. You can choose
between Normal and extensive.
 Mark Export,
OK confirm selection.
Before you remove the USB storage again, you need
to safely disconnect it with Unmount from the TV
set to prevent data loss.
When selecting Settings:
 Mark the desired setting.
Autom.
Export
Herewith you enable/disable the automatic export
of the problem file as soon as a problem situation
has occurred.
When set to on, the file is automatically transferred
to the Loewe server and stored as soon as a problem
situation has occurred.

System settings
Control