Operation Manual
Loewe bild
User handbook
206
Troubleshooting
Problem Possible Cause Remedy/notes
In the home view, some stations do not dis-
play a station logo but only the standard logo.
Depending on the features of your set, the
station logos for Astra 19.2 ° and Hotbird are
already pre-stored with sets with an inte-
grated hard disk.
With sets without an integrated hard disk, the
station logos are only available for Astra 19.2 °
due to the lower memory space. For other
networks, these must be downloaded from
our service provider from the Gracenote
company via the Internet. For the identifica-
tion of a station, data is used in the DVB data
stream, if these are not unique, the logging of
the logos fails with Gracenote as well as when
the internet connection fails.
Establish an Internet connection with the TV
set to load missing station logos
The station logos are then loaded succes-
sively for the selected TV station list or sta-
tions, which are located as favourites on the
homescreen.
We recommend to permanently connect the
set to the Internet as the logos are thus also
updated at regular intervals.
No sound can be heard on the TV set. a) The TV set has been muted or the sound
volume turned down too far.
b)
A non-existing or deactivated audio device is
registered under System settings
ט
Connections
ט Sound components (for
example HiFi/AV Amplifier).
a) Increase the sound volume by a long press
of the V+ button on your remote control.
This also eliminates any mute switching.
b) Connect the audio device and switch it on.
Change in Sound component wizard back
to TV speakers.
During a feature film, some stations have too
short sound drop-outs.
Some stations will change the transmitted
sound format during the broadcast, for ex-
ample, during an advertising break.
Due to the change in the sound format, short
sound drop-outs occur shortly before the
start and end of an advertising break.
In the case of a TV set, there are occasional
picture and/or sound drop-outs.
Due to small errors at the reception, which
the TV cannot compensate for, there may be
picture drop-outs.
These are, dependent on the strength of the
disturbance, also accompanied by sound
drop-outs.
Occasionally, there is also an asynchrony
between picture and sound, which can be
corrected by a program change.
Interferences in reception are by far the most
frequent cause of picture drop-outs. It is not
always the reception itself is disturbed, such
as, for example, in case of heavy rain in con-
nection with satellite reception.
Also interferences that can affect poorly
shielded antenna cables or antenna sockets
are also part of this.
Also the reception of DVB-T/DVB-T2 contains
many sources of interference.
Your TV set provides a display of signal
strength and signal quality.
To do so, open the menu System settings
ט Stations ט Manual search (incl. an-
tenna status).
There you find three-colour bars for the cur-
rently set station, which provide an indication
of the signal quality for signal-to-noise ratio
(C/N), level (level) and bit error rate (BER).
The respective indicators should all be found
in the green area in order to have sufficient
reserves even in case of weather-related de-
terioration of the reception.
Short-term disturbances are possibly not
registered by these displays and nevertheless
lead to visible effects.