Operation Manual

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User handbook
208
Problem Possible Cause Remedy/notes
My TV shows error messages on the use of
CA modules
There are basically two different types of error
messages when operating CA modules:
1) Messages in the centre of the screen:
These messages are determined by the CA
module, the TV making available only one
menu window. The content comes from the
CA module itself and may even be displayed
in a foreign language.
With any questions regarding these mes-
sages, please contact the provider of the CA
module or the network operator.
2) Messages in the upper right corner of the
screen:
These messages are generated by the TV and
generally refer to the reception, for example,
signal quality at the antenna input or to the
communication with the module.
In the case of errors in the communication, a
fault code is usually displayed which helps
your specialist dealer in error identification.
No sound external digital audio Audio-
amplifier.
a) The external digital audio amplifier does
not support the selected sound format
(Dolby Digital, MPEG).
b) TV set and external digital audio amplifier
are not connected to each other.
c) ARC does not work due to missing CEC
communication, or a socket other than
HDMI 1 is used.
a) Set PCM stereo in the sound selection on
the DVD player. For DVB stations on the TV
set, switch the Speech/sound to stereo.
b) Connect
SPDIF OUT from the TV set to a
Digital input of the external digital audio
amplifier and select on this the correspond-
ing input.
c) Ensure that CEC is activated on the external
device and that the HDMI cable also sup-
ports CEC. Check in the menu System
settings
ט Connections ט Digital Link
ט Digital Link HD functionality whether
this is also activated. ARC is fundamentally
supported only on HDMI 1.
No sound via ARC from an external digital
audio amplifier.
The external amplifier cannot handle the sup-
plied sound format.
Change the setting to Stereo (PCM) in the
menu System settings ט Connections ט
HDMI ט HDMI1-ARC Sound format.
A programmed Recording has not been ex-
ecuted.
The broadcast was erased by the provider
from the EPG data, for example, on the basis
of a program change.
The station that has been recorded does not
support Automatic time management
(Accurate Recording) .
Only the broadcasters are responsible for
transmitting the data for the Automatic time
management . The availability of the corre-
sponding data cannot be guaranteed.
Program recordings, in cases of doubt, with-
out the automatic time management.
The beginning or end of a programmed re-
cording is missing even though the Automatic
time management (Accurate Recording)
was used.
The broadcasting time of the broadcast has
been shifted and the station from which it was
recorded has not updated the data.
Only the broadcasters are responsible for
transmitting the data for the Automatic time
management. The availability of the corre-
sponding data cannot be guaranteed.
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Troubleshooting