Operation Manual

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User handbook
205
The explanations in the following FAQ list are based on the assumption that you have brought all devices in the current software version. This
applies not only to the TV set but also to any peripheral devices or CA modules.
Problem Possible Cause Remedy/notes
The TV set switches off automatically. The automatic switch off switches off the
TV set on energy saving grounds after 4 hours
without operation, as soon as at least a signal
input group on the Home Mode, Premium
Mode or Personal Mode energy efficiency
mode is set.
The use of the automatic switch-off is recom-
mended for energy saving and safety reasons.
From software version 4.3.x or higher, the
automatic switch off can be deactivated in the
menu (System settings ט Control ט
Energy efficiency ט 4h switch-off timer).
The TV set will turn off after about 5 minutes. a) No input signal is present.
b) In radio mode, the screen has been
switched off and the sound volume has
been reduced to 0 or muted because the
sound is played back via an audio-system.
a) If the input signal is missing, the TV set
automatically switches off after 5 minutes
for safety reasons.
b) Report your audio system in the sound
component wizard. This deactivates the TV
speakers and the sound is reproduced
through your audio-system.
All menus appear in the wrong language. The menu language was inadvertently set
incorrectly.
Set menu language:
Press HOME button. Select bottom left menu
item (
) . In the following list, highlight the
fourth point from the top and change to the
right in the next column. With OK select first
list point. Select language and confirm with OK.
Individual picture and sound settings are not
saved after the set switched to standby.
The TV set has been put into operation in the
Shop Mode energy efficiency mode. This
mode is specifically designed for the presen-
tation in the shop and therefore all settings
are reset at restart.
Change the energy efficiency mode for all
signal input groups to Home Mode or
Premium Mode.
In the menu under System settings ט
Control ט Energy efficiency.
What do the different colours of the LED
display mean?
The meaning of the different colours of the
LED display is described in the chapter
Operating controls on the TV set or
Switching the TV set ON/OFF.
The white LED on the TV set will always turn
on and off (3 seconds on, 1 second off).
This blinking rhythm is an indication of a
hardware defect.
Contact your specialist dealer.
The TV set does not respond to the remote
control any more.
a) You may have accidentally pressed one of
the "other” set buttons (STB, VIDEO,
AUDIO).
b) The remote control is blocked and no
longer sends infra-red codes.
a) Press the TV button on the remote control.
The red LED above the TV button lights up.
b) Remove the batteries from the remote
control and press a few buttons until the
LED via the set button is no longer lit. Wait
about 10 minutes and replace the batteries.
Pay attention to the correct polarity of + and
- when inserting the batteries.
If this is not
successful, contact your specialist dealer.
The buttons on the remote control do not
function as usual or as described.
HbbTV of the respective station uses these
buttons and blocks them.
Deactivate HbbTV mode or set the start-up
behaviour of HbbTV to manual start (System
settings ט Control ט HbbTV).
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Troubleshooting