Operation Manual

Troubleshooting
Problem Possible Cause Remedy
Not working at all Mains cable not plugged in. Plug the mains cable into a socket 220-240 V 50 Hz.
The Multiroom Receiver cannot find a Media
server.
No connection to the media server. Check whether the media server is switched on.
Check the network communication with a PC with a ping
command.
In the case of a wired network, check the cable.
In the case of a wireless network, check the distance between
the Media server and the Multiroom Receiver.
Although Automatic (DHCP) is set, the
Multiroom Receiver does not receive an
IP address.
No DHCP server is working on your network. Set up a DHCP server.
With a connection via an encrypted wireless network,
you have entered the WiFi password incorrectly.
Correctly enter the WiFi password (page 35).
A displayed media file cannot
be played.
The file format is not supported (page 47). On a computer, convert the file into MP3 format, for example,
by using an audio converter programme.
No sound. Faulty connections of input or output cables. Connect the cables properly (page 33). If the problem persists,
it is possible that the cables are faulty.
No suitable input signal source has been selected. Select a suitable input source with SOURCE.
The volume is set at minimum. Turn up the volume.
The sound is set to mute.
Press
or V + on the remote control to activate audio output
again and then adjust the volume.
The adapter cable subwoofer has been plugged in
while the Multiroom Receiver was switched on.
Switch the Multiroom Receiver off and then on again.
The unit is not working properly. Unplug the mains plug from the mains socket and then try
plugging it in again after 30 seconds.
The remote control is not working properly. The battery in the remote control is flat. Place the remote control in the charging tray.
Media on a device connected to USB
cannot be played back (e.g. iPod).
Only storage media are supported which
log onto a mass storage and are format-
ted with the file system FAT32.
Use a suitable storage media, e.g. USB
stick with compatible file system.
Despite there being a connected network cable,
the Multiroom Receiver switches only to WiFi.
Network cable faulty or not correctly connected. Replace network cable or connected it correctly.
The energy-saving option of the router/switch is
activated for automatic port detection.
Switch off automatic port detection.
If there are any problems with operation in a wireless network , such as disruptions during play or devices reacting slowly during
operation, you can try the following:
- Keep at least three metres distance from microwave ovens, bluetooth devices, mobile telephones and WiFi compatible devices such as printers and PDAs.
- Change the active channel on the WiFi Router.
- 46
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