User manual

6 © MARMITEK
6. FREQUENTLY ASKED QUESTIONS
Bad (or no) image and sound
• Ensure that the CAT5e/6 cables are connected correctly between the MegaView60/61
transmitter and receiver (CAT5e-1 to CAT5e-1 and CAT5e-2 to CAT5e-2).
• Check if the A/V device is switched on.
• Use only CAT5e/CAT6 cable as specified in chapter 3 (CAT5e Cable Requirements).
• Check if the CAT5e/CAT6 cable provides a solid connection (no cable faults).
• Check if the RJ-45 has been connected according to the EIA/TIA T568B standard. Please
refer to attachment page 39
• Please ensure that the maximum cable length is not exceeded.
• Install your system as far away from any RF sources (wireless devices) as possible.
• Set a low resolution on your HDMI source. The CAT5e/6 cable used probably cannot deal
with the higher resolution bandwidth.
Bad (or no) infrared return signal (MegaView61)
• IR Receivers have a reception sensitivity of approx. 6 meters at a 90 degrees angle of
aperture. Range is also dependent on the remote control used.
• Check if the power adapter has been connected to the MegaView61 transmitter
• Please ensure that the IR receiver and the IR extender cable have been connected properly
and that they are fully plugged in.
• Please ensure that the LEDs of the IR extender cable are placed correctly to the infrared
sensor of the A/V device, this has to be done very precisely. The exact position can be
found easily by shining at it with a flashlight.
If none of the options above offers the solution, your remote control probably uses a different
infrared frequency. Instead of the standard 38 kHz receiver you can also order a 56 kHz
receiver (art. no. 09883).
Do you have any questions that are not answered above?
Please check www.marmitek.com.