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Logitech device stops responding in Windows
If you notice that your Logitech device stops responding (ex: the mouse or headset
disconnects) after fixed intervals of time, then the problem may be related to the power
management settings. Perform all of the steps in the two sections below to resolve the
issue:
 Change Universal Serial Bus controllers settings
 Disable USB selective suspend
Change Universal Serial Bus controllers settings
1. Click the Windows Start flag and type device manager in the search box. In
the Programs list, click Device Manager. If you are prompted for an
administrator password or confirmation, type your password or click Continue.
2. Click the arrow next to Universal Serial Bus controllers to expand the list, then
right-click USB Root Hub, and click Properties.
3. In the USB Root Hub Properties window, click the Power Management tab.
Uncheck Allow the computer to turn off this device to save power to disable
the setting.
NOTE: Windows will reverse this setting when the device is unplugged from the USB
port or the PC is restarted. To keep this from happening, follow the steps below so
Windows will remember the power management setting.
Disable USB Selective Suspend
1. Click Start and in the search box, type power options. In the Programs list,
click Power Options.
2. If you are prompted for an administrator password or confirmation, type your
password or click Continue.
3. Click Change plan settings for the power plan you use.
4. Click Change advanced power settings. The Power Options window appears.
5. In the Power Options window, expand USB settings, and then expand USB
selective suspend setting.