Owner's Manual
Table Of Contents
- User Guide
- Table of Contents
- About this Manual
- Features
- Parts & Controls
- Harmony Ultimate First Time Setup
- Hardware setup
- Your MyHarmony account
- Installing the setup plugins
- Connecting the remote to the computer
- Getting help with online setup
- Connecting to Wi-Fi
- Setting up Devices to control
- Copying setup information from another Harmony remote
- Adding Devices
- Adding an unknown device
- Using the teach commands function to add a device
- Setting up and testing Activities
- Setting up Favorites
- Syncing your Harmony Ultimate
- Using your phone as a remote
- Upgrading your Harmony Ultimate firmware
- Testing your setup
- Using your Harmony Ultimate
- Activities
- Switching between Activities
- Activity commands
- Gesture control
- Favorites
- Managing your Favorites
- Devices
- Advanced customization
- How to get the most out of your Harmony Ultimate
- Important: use your Harmony Ultimate every time!
- Use your smartphone as a remote control
- Adjust the power on delay
- Position the hub and set up hub assignments correctly for your setup
- Use the Help function to put the remote back in sync with devices
- Use the Fix It Myself function to put the remote back in step with devices
- Changing your Setup
- Personalizing your Remote
- Remote Control Menus
- Troubleshooting
- Support
Logitech Harmony Ultimate
51
Troubleshooting
Setup problems
Once you complete the setup process through MyHarmony, your Harmony Ultimate remote control should work
properly to control your devices. Here are common troubleshooting tips. If you do not find the solution to your
problem here, the Harmony Ultimate user community and online support articles can also help troubleshoot unique
issues. Refer to the Support section for more information.
Symptom
Possible Cause
Solution
See Also
I tap an Activity and
one or more devices
does not turn on
The remote is out of
sync with your
devices
Use Help or Activity tutorials to restore
synchronization.
Harmony Ultimate
On-Remote Help
By default all devices
are assigned to the
hub and blaster. If
one or more of your
devices needs to be
controlled by the
remote you will
need to assign it to
remote
Remove any physical obstructions or
reposition the mini blasters and try
again. If that doesn’t solve the problem,
use Help or Activity tutorials to restore
synchronization.
Harmony Ultimate
On-Remote Help
Position the hub and
set up hub
assignments
correctly for your
setup
The inter-device
delay time is too
short
Set the inter-device delay time to a
longer interval. Refer to Change delays.
Harmony Ultimate
doesn’t switch
between activities
without using the
Help feature
My devices turn on
but the wrong input
is selected
The power on delay
for your device is too
short
Change the delay time using your remote
or with MyHarmony
Change delays
Harmony Ultimate
activities do not work
when first powering
on devices
The wrong device
information is being
applied
Make sure you entered the correct brand
and model numbers for your devices.
The wrong input was
selected for that
Activity during
configuration
Correct the input settings using your
remote by following the steps in the
Activities section, or in MyHarmony by
following the steps in Changing Activity
Changing the inputs
of an activity on the
Harmony Ultimate