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TROUBLESHOOTING

Logitech is aware of a Microsoft update (OS Build 16299.248) which is reported to affect USB

support on Windows 10 computers.

Support statement from Microsoft

"After installing the February 13, 2018 security update, KB4074588 (OS Build 16299.248),

some USB devices and onboard devices, such as a built-in laptop camera, keyboard or mouse,

may stop working for some users."

If you are using Microsoft Windows 10, (OS Build 16299.248) and are having USB-related

issues. Microsoft has released a new update KB4090913 (OS Build 16299.251) to resolve this

issue.

We recommend you follow Microsoft Support recommendations and install the latest Microsoft

Windows 10 update: https://support.microsoft.com/en-gb/help/4090913/march5-

2018kb4090913osbuild16299-251.

This update was released by Microsoft on March 5th in order to address the USB connection

issues and should be downloaded and installed automatically using Windows Update.

For instructions on installing the latest Microsoft update, please see below:

 If you have a working keyboard/mouse

 If you have a non-working keyboard/mouse

If you have a working keyboard/mouse:

1. Download the latest Windows update from Microsoft.

2. If your operating system is 86x-based, click on the second option. If your operating

system is 64x-based, click on the third option.

Summary of content (16 pages)

PAGE 1
TROUBLESHOOTING Logitech is aware of a Microsoft update (OS Build 16299.248) which is reported to affect USB support on Windows 10 computers. Support statement from Microsoft "After installing the February 13, 2018 security update, KB4074588 (OS Build 16299.248), some USB devices and onboard devices, such as a built-in laptop camera, keyboard or mouse, may stop working for some users." If you are using Microsoft Windows 10, (OS Build 16299.248) and are having USB-related issues.
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3. Once you have downloaded the update, double-click on the downloaded file and follow the on-screen instructions to complete the update installation. NOTE: If you wish to install the update manually, you can download the 86x and 64x versions of the update from http://www.catalog.update.microsoft.com/Search.aspx?q=KB4090913 If you currently have no working keyboard/mouse: For more information, see the Microsoft article on how to start and use the Windows 10 Recovery Environment (WinRE): https://support.
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4. Press 5 on your keyboard to select Enable Safe Mode with Networking. 5. In Windows Safe Mode, navigate to Windows Settings (Win+I) > Update and Security > Windows Update and install the latest updates. When using a USB 2.0 2.4GHz wireless peripheral device (such as a mouse, keyboard, or headphones) with a PC that also has a USB 3.0 peripheral device plugged in, you may experience erratic operation caused by interference. This is especially likely to happen when using USB 3.
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A USB-extender cable is available for Logitech customers who are experiencing this problem (click here for more information). NOTE: A USB 3.0 connector sometimes referred to as Super Speed USB or SS, normally has a blue plastic insert in the connector. Unlike a USB 2.0 connector which has 4 pins within the connector, a USB 3.0 connector has 9 pins. Move your USB 2.0 wireless receiver to the opposite side of your computer: Make sure your USB 2.0 wireless receiver is in the USB 2.
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Use a USB extended cable to position your wireless receiver as far away from your USB 3.
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My MK320 mouse battery light does not stay on This is normal behavior of the mouse. The green battery light of your MK320 mouse will come on for a few seconds to indicate the battery condition and then go out. This will occur when you power on your mouse and when you replace the battery. The battery light goes out after a few seconds to conserve battery power.
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  My mouse has been double-clicking from the first day of usage My mouse has been working fine until recently and now it's double-clicking If your mouse double-clicked from the first day of usage, check the Windows setting called Single-click to open an item. This option makes a single mouse click act as a double click. Disable this setting to return the mouse to the standard one click option.
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2. Select the General tab, and under Click items as follows, make sure Double-click to open an item (single-click to select) is the selected option. Disabling the Single-Click to open option in Windows 7/Vista 1. Open your computer window by clicking on Computer.
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2. Click Folder and Search Options in the file menu under Organize. 3. Under the General tab, make sure that the option 'Double-click to open an item' is selected. 4. Click on OK to save the settings. 5. If the 'Single-click to open an item' option was not selected, try resetting the mouse by switching it off and on. Disabling the Single-Click to open option in Windows XP 1. Open My Computer.
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2. Click Folder Options in the file menu under Tools. 3. Under the General tab, make sure that the option 'Double-click to open an item' is selected. 4. Click on OK to save the settings. 5. If the 'Single-click to open an item' option was not selected, try resetting the mouse by switching it off and on. My MK320 keyboard and mouse are not working This problem is likely to be a lost connection.
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o Garage door openers Eliminate any problem sources mentioned above that might be affecting your devices. Before connecting your MK320 Desktop: NOTE: You may need a working keyboard and mouse set to re-connect the MK320 keyboard and mouse to your computer. 1. Put fresh batteries in your keyboard and mouse. See Knowledge Base article 16099 for instructions on replacing the batteries in your MK320. 2. Turn on your MK320 keyboard and mouse.
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3. You will see the following window: 4. Click Done if the mouse is working properly, otherwise click Retry to repeat the connection process. Re-connecting your MK320 keyboard: 1.
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2. You will see the Re-connection Utility screen. Follow the instructions shown below: 3.
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4. Click Done if the keyboard is working properly, otherwise click Retry to repeat the connection process. My MK320 frequently loses connection If you have to constantly reconnect your keyboard or your mouse, try the following:    Keep other electrical devices at least 8 inches (20 cm) away from the USB receiver. Move the mouse or keyboard closer to the receiver. Move the receiver to different locations or positions.
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     Put fresh batteries in your mouse. Low or dead batteries can affect mouse movement. See Knowledge Base article 16099 for instructions on changing your mouse batteries. Turn off your MK320 mouse and try cleaning the mouse sensor (shown below) with a soft cloth or a Q-tip. Plug your USB receiver securely and directly into a working USB port on your computer. Try using your mouse on a white piece of paper.
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Follow the guidelines in the guidelines PDF file below to maximize your comfort and lessen the chance of injury. Download the Comfort_Guidelines.