User Guide

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Troubleshooting Guide

I don't receive Smart Alerts from Circle on my mobile device. What

troubleshooting measures should I try?

If you’re not receiving Smart Alerts (push notifications on your mobile device when Circle

detects motion) or Smart Alerts are delayed on your mobile device, try the following:

 Make sure Circle is recording activity — you should see blue or gray bubbles in the

timeline on the right-hand side of your Circle app.

o If you do not see clips or activity bubbles, make sure privacy mode is not enabled

and check the Event filter on the top right of your Live View to ensure no clips

are being filtered out.

 Make sure Smart Alerts are enabled in the Circle app (Settings menu > Smart Alerts):

NOTES:

o Slide the Smart Alerts, Event Alerts and System Alerts toggles to the right to

enable.

Summary of content (3 pages)

PAGE 1
Troubleshooting Guide I don't receive Smart Alerts from Circle on my mobile device. What troubleshooting measures should I try? If you’re not receiving Smart Alerts (push notifications on your mobile device when Circle detects motion) or Smart Alerts are delayed on your mobile device, try the following:   Make sure Circle is recording activity — you should see blue or gray bubbles in the timeline on the right-hand side of your Circle app.
PAGE 2
o       Smart Alerts and Event Alerts must be enabled if you want to receive motionbased notifications. Trigger a Camera is offline notification. There are two different ways to trigger an offline notification: o Make sure the System Alerts and Offline toggles are enabled. Use the Camera On/Off toggle in the Circle app's Settings menu or the On/Off switch below the Circle camera to turn the camera off. Wait 10 seconds and turn Circle on. Change the Maximum Frequency under Event Alerts to 1m.
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     9. Tap Uninstall. NOTE: Certain devices prompt you to confirm before deleting an app. Tap OK to confirm. 10. Press the Home button. 11. Open or go to the Play Store, search for Logi Circle, click on the correct entry, and tap Install. 12. Open the app from your Home Screen. After re-installing the app, log back into the Circle app. Enable Smart Alerts, Event Alerts and/or System Alerts but make sure Smart Location is disabled. Trigger a notification: o Walk or dance in front of the camera.